Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10892999
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these and I’m amazed at how well the sound quality is
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MariaG,
Thank you for choosing Sony!
We're honored to hear that the sound quality of the WH1000XM4 headphones has impressed you. Your appreciation motivates us to maintain the high standards that make your listening experience exceptional. Thank you for sharing your feedback with us!
Best regards,
-Fred
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own both these and the bose 700's and these feel much better on the head are much lighter and I prefer the touch controls on these. The sound is great and the noise cancellation are awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Colbain, Glad to hear that you are happy with the features, sound quality and noise-cancelling if your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
It’s the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited a long time to pull the trigger on this purchase. The drop in price during one of the recent sales made it a no brained. It’s the best noise canceling headphone out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PLand! Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
I would buy again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever bought. The noise cancellation is no joke I can’t hear anything when I have them on. I like the different colors that they come in. A little pricey but well made.
I would recommend this to a friend - Pros mentioned:Sound quality
I can finally tune out the women in my life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling on these is exceptional, I truly cant hear anything when I have these on and I love it. I could not recommend these enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertoRamos,
Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible and durable headphones. They are incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Egor!
We are absolutely thrilled to hear that you find your WH-1000XM4 headphones incredible! We take great pride in engineering our headphones to be as durable as they are high-performing, so it’s wonderful to know they are standing up to your expectations.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Better than AirPod pro max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones out there. I tried the AirPod pro max, but in my opinion, these sound better. The AirPods are more comfortable, but not another $200 better. If you’re looking at both brands, get these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeeJay,
You made the right choice with these Sony Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Really good headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had them for a couple weeks, but they’re the best headphones I’ve ever worn. Normally I use my AirPods but the sound on these headphones is so crisp and the noise cancellation is so good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamieS, we're glad you like the sound quality and noise canceling feature of our product. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Simply the best out there.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best, if not the best noise canceling over-the-head headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsiakaO,
Thank you for the purchase! We're glad to hear that you like the noise canceling of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the real deal for noise cancellation. Impeccable quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BibekB, we're glad you like the noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely recommend. Put them on, play some music, grab a book...everything else disappears and it’s just you and this story. Also, love listening to audiobooks with them. I literally use them daily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mary,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Nice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in the market got them 2 years ago and still working and it’s best
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanielZ,
That's awesome! We're glad that you are still enjoying your favorite music comfortably with our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great Sound Quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as I expected, I've purchased other high end headphones and by far this Sony WH-100SM4 has the best sound quality. To hear your favorite music in this is just a surreal experience!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Supergwaps,
We are glad you had a great experience with your Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Good for music bad for calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best for music and i feel little uncomfortable after wearing for an hour...!! Same feeling with bose.. overall i like sony’s sound quality and extra bass compared to fake sounding bose.. bose is better for calls.. sony needs to improve a lot in call quality... people hear external noise more when i’m in calls.!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crk86, we're glad you like the sound quality of our product. We're sorry to hear that you have issues with your SONY unit. You may adjust the slider on the headphones to achieve desirable comfort.
Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call. Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Great headphones if looking for noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are so great. They are so noise cancelling when playing music and the controls on the side are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ally,
Fantastic! You've made a great choice! We are truly delighted to know your satisfaction with the incredible noise canceling function, user-friendly controls, and superb performance of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Awesome Noise Cancellation headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are really good for noise cancellation and the sound quality is good too. I just can’t use it for prolonged hours in gym so just be careful with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent head phones for plane rides, walking around campus, and overall daily life activities
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Daniel,
Nice! What a good travel companion for a headphone, right?! We're glad that you are pleased with the overall performance of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, awesome sound quality; able to use easily while working out
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CalvinS,
Perfect! We're glad that you are enjoying the awesome sound quality of our WH1000XM4 headphone while working out. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Better than Beats. You can’t hear anything outside of the headphones when you have them on, even when not playing/listening to anything. They’re perfect and really good looking in person.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VMiami, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Best in Class
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, incredible noise cancelling, amazing value. This is after a year of use
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VinayakS,
Wow! That is awesome! We're glad that after a year of usage, our WH1000XM4 still performs well and you are still amazed with the sound quality and incredible noise canceling capability. Really worth the price. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco