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Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 347 Showing 6,921-6,940 of 12,587 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice headphones for work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Also have Bose Quiet comfort 35. Sound quality is great, and the features with the hand motion are great. Very happy with the purchase for the work environment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello dj9000,

      Thank you for the 5-star rating! We are glad you like the sound quality and hand motion function of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase the headphones as a Christmas present for my daughter. She loves them. They last about 30 hours between change.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MDLC,

      You made the right choice! We're glad that your daughter is enjoying the battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headsets

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as expected. When you purchase Sony product there won’t be disappointment. Excellent quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MauricioS, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony wh 1000 m4s are probably the best things that I put on my ears ever highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi painesville, wow! We're glad you like our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sweet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! I have the previous model and these are just a great step up! Definitely love the pause when taking off and how it'll pause when being vocal rather than holding onto the right side.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spencer, We're glad that you're enjoying the amazing feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Powerful but pricey

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound very good but they’re pricey. I bought the 910’s instead

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Imken,

      Thanks for sharing your review and experience with the WH1000XM4. You can't go wrong with these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonys

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and well made, sound quality is good and case is nice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PabloCastro,
      That's awesome! We're happy to hear that you are satisfied with the audio quality and you like the carrying case of your new WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound and easy pairing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and easy pairing. I paired it with both my phone and PC and it works great. It automatically switches between the two devices!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RedChipClip,

      Perfect! We're thrilled that you are enjoying the sound quality and multipoint function of the headphones. It's also great that you had an easy time pairing these headphones with your devices. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    They’re okay.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought they were incredible after reading all the previous reviews, but they’re okay. I was looking for something that would cancel out the noise but my voice from The microphone , but it didn’t do that. Sound quality is good. Maybe the music I listen to sucks idk.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeyWhatsup, thank you for choosing and purchasing our industry-leading noise canceling headphones. We're sorry to hear that you have an issue with the microphone of our product.

      Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cool!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than my Beats! They are an excellent quality! In addition, they are so cool! All my friends are jealous!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OkilaE, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones for college

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I’ve ever had. These have helped me out throughout school.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GersonP,
      Wow! That's nice to hear that you are enjoying your Sony WH1000MX4 and how it helped you focus on your school/studies. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ive ever purchased. The sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gavin,

      Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    10/10 would buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had the wh-100xm3 thought they where great products and wanted a second pair for my computer and well. their pretty much the same just more comfy, bigger ear holes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyPony, That's really good to hear. We are glad you like your new Sony noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best in class. High sound quality, and looks nice!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SerhiiM,
      Nice! We're delighted to hear that you appreciate the sound quality and design of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great headphones for work from home. Mic works great. They are comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MyrtleTurtle, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Elite Best of the Best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very expensive but worth every penny very comfortable noise cancelling is next level sound quality is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CLE23,

      You made the right choice! We're glad that you like the comfort, noise canceling function, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Very Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Until now, use it very well. Good quality, Good price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jenny,

      Thanks for the 5 stars! We're delighted to hear you're enjoying the quality and value of your new Sony XM4 headphones. Happy listening, and thank you for choosing Sony! -Maria Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BEST HEADPHONES EVER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BEST HEADPHONES EVER. Sound canceling is incredible. Pauses when you speak to someone around you. Adjusts sound control based on movement. Just incredible!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BlakeMadison,

      Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good noise canceling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is better than my Bose headphones. They only thing I don't like about them is they kept beeping on me during my flight. The ambiance sound kept turning off and on and would beep every time. Very frustrating! If I could return them I would but it is past the return period.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tsmith,

      We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having the best experience with the ambient sound function. Make sure to turn off the adaptive ambient sound control function on the Sony Headphones Connect app. You may find this link helpful:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328

      Hope this helps. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 3 out of 5 stars

    pros and cons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: 1. Light weight 2. Good function 3. Great Noise cancellation Cons: 1. Looks cheap and not pretty on the head 2. Heats up on your ear very quick 3. Low quality sound 4. Too much function Get Bang and Olufsen HX or H95!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IpadProUser,

      We're glad that you like the weight and noise canceling function of the headphones. Your feedback is greatly appreciated. Make sure to adjust the headband for the best fit and comfort. Install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the app's equalizer function to tailor-fit the sound quality to your needs. Adjust the volume of the source device or app that you are using.

      Hope this helps. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US