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Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 348 Showing 6,941-6,960 of 12,587 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony xm5000 review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headset. Pricey but you get exactly what you pay for!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DanielL,
      Great! Thanks for leaving your awesome feedback. We're glad that you are satisfied with the audio quality and performance of our WH1000XM4 as well as its amazing features. It's really worth every penny! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. The noise cancelation is great for work and travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SimonD, nice! We're glad you like the noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying these headphones..Blocks all outside noise and sound is great.Also like the finger sliding up or down to control volume and removal of headphone shut off

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyT, We're glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have a Crisp sound and are also great noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NikkiN, We are happy that you like the sound quality and noise canceling feature of your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Sound, Excellent Noise Cancelling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and noise cancelling capabilities . Used these on a plane recently and couldn’t hear a peep around me! Highly recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MortalX, Excellent choice! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been doing my research on these headphones for a while to see if they were worth it and they definitely are they are my favorite headphones ever!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Garcia,

      We appreciate the 5-star rating and we're glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise canceling headphones!!!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute best noise canceling headphones I have ever owned!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Monstermom,
      Awesome! We're delighted to hear that you found the best noise canceling headphones that perfectly matches your needs and expectations. We always strive to deliver the best quality with our products. Thanks for purchasing our WH1000XM4 and for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great! Sony always makes quality products and these are no exception. Would definitely recommend to anyone looking for noise cancelling headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi klickity,

      Awesome! We're thrilled to hear your 5-star review of these amazing noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the headphones a lot just wish they were a bit louder

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Michael,
      Thank you for sharing your feedback with us and we are happy that you like our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cousin loves it. It works amazing, good design for noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThimannhiT, wow! Good to hear that your cousin loves our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect when traveling

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for travel, which is why I wanted them. It cancels out the low end sound really well, but you can still hear some things. Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bryce, Thanks for sharing your experience with the WH1000XM4 Wireless Noise Cancelling headphones. We're glad to hear that you enjoy listening to it during your travels. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice improved version from the Sony series.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is fun to use. Excellent quality of sound. I’ll recommend it to anyone, any day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Riliwanu, awesome! We're glad you like the sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for my son! He doesn’t put these things down. Enjoys listening to his music and stated these are the best headphones ever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nina,

      That's awesome! We're glad he enjoys the sound quality of the headphones. We are so glad to hear that you are enjoying your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Silence

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Noise canceling is serious. Does make this annoying beeping sound when it’s adjusting the noise canceling you can’t turn off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Willthepoolman, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking and turn off the voice guidance feature.

      I hope this helps!

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my pair. Especially the noise canceling. Perfect for traveling on the plane. I bought both my husband and daughter a pair as well and they love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi alopez730, Wow! We're very pleased to hear that you and your family love the exceptional noise canceling feature of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing buy! I also have the AirPods Max but this one is lighter and aesthetically pleasing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VieY,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the aesthetic and lightweight design of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!

      -David Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Music in my ears

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love lightness, can take everywhere to enjoy music of any kind

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CatherineC, Awesome! Your assessment is spot on! They are designed with portability, as they are lightweight and can fold easily into a case, which you can carry wherever you go. We're also happy you are enjoying the exceptional audio of these WH-1000XM4 headphones. Thank you so much for your purchase and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have great sound I use them everyday and they are durable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mya2,
      Thank you for providing your feedback and we are happy that you appreciate the audio quality and durability of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really good, I bought them for the noise cancelling so I can block people out at work. Definitely worth the money and it has a good mic when I need to take calls

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dash, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is fantastic! Has a case and noise cancellation is perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anonymous, Great! We're delighted to hear that you like the noise canceling function and overall quality of your headphones. Thank you for choosing Sony. Erin Sony_US