Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10892999
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Best Wireless Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best Wireless Headphones available at the time of this writing. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scraggletag, Thanks for leaving us such a wonderful review of your WH-1000XM4! We're happy to know you feel the WH-1000XM4 is the best sounding headphones that you've purchased and you're enjoying all the features of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony! -Jess
My headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re good headphones, but not as good as bows. They don’t have that punch.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AssadS,
Thank you for your honest feedback on the Sony - WH1000XM4. We're glad to hear you're enjoying them, though we understand your point about the sound profile compared to other brands. The WH-1000XM4 is tuned to deliver a balanced sound with customizable options through the Sony Headphones Connect App, where you can adjust the Equalizer to add more punch or tailor de audio to your preference.
If you'd like, you can contact our customer support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
They'll be happy to walk you through the settings to help you get closer to the sound you're looking for. Your input is valuable, and we'll make sure it's shared with our team.
Thank you for considering Sony products!
Regards,
Dominick
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise canceling and audio sound. East to learn to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crazzyk, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
cancel everyone out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is my second one. first one broke in my luggage and made me so sad
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nancyh,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that your first one broke. These headphone come with a carrying case. It is recommended to place the headphones on the case when not in use for storage and protection. You can check with our authorized service center for possible repair options. Please refer to this link (look for "United Radio Service Inc."):
https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
We hope you'll have a better experience with the second headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
First time buyer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality ok, noise cancelling could be better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1stWardIrishguy,
We're happy to hear that you like the incredible sound quality of these headphones. Your feedback about the noise cancellation is greatly appreciated. Our WH-1000XM4 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience. Please note that if you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Thank you for choosing Sony! -Jess
Great Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a Christmas gift for my teenager. She loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KimP,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Headphones purchaes
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say. This has been the Best headphones I’ve purchased in the last 5 years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck109,
Amazing! We're thrilled that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones out there. Will recommend it to anyone .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi headphonesguy,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome and great quality. Definitely great in every way
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prosper! Thank you for the 5-star rating! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good and Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for noise canceling Audio quality over bluetooth is spotty
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Better than Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Bose noise canceling and sound quality. Less comfortable than Bose. Gimmicky features. Looks cheap. But overall a satisfying experience.
I would recommend this to a friend Best headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best authentic headphone. Easy to pair two devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunny! Thank you for the 5-star rating! Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them about 20 days after I. Ought them I seen them for 80$ less is my only complaint
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robt, Great buy! We're happy to hear that you're loving your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
I really like and Enjoy it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphones. It is the first one that I bought from Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sarr, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sonny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two thumb Up! I’m to happy to buying this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelinnaL,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Its good im very happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good so far i have no issue with it i will get me new one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nadim,
Awesome! We're glad that you are having a great experience with the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Research first...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Choose another. Will not maintain connection with my desktop computer. When connected, sound is excellent.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Robin,
Thank you for choosing Sony.
We sincerely apologize for any inconvenience you may be experiencing with the WH100XM4 while using it with your desktop computer. We recommend reaching out to Sony Support for assistance with your device. Our team is ready to offer comprehensive guidance to help you resolve your issue promptly. Please keep in mind that this unit is backed by a one-year warranty. To facilitate a smoother process, we kindly ask that you have your product details and purchase information on hand when you contact support.
For more information, please visit our support team page: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Thank you for your understanding!
Best regards,
-Fred
Buy this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing, just what I wanted. Will recommend to all my friends at college.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wenpil, Thank you for the 5-star rating! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! -Carl
Good earphones with one problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves them, great sound and comfort. the only issue is with charging. Sometimes the earphones will not charge without being reset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goodstuff! Awesome! We glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good noise cancelation headphone.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancelation headphone. Sound quality is not as good as high quality open back headphone. Good upgrade from WH-1000XM2 model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samh,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having the best experience with the sound quality. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You can also use the app's equalizer function to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support