Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10994736
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was gift to my daughter for Christmas. She loves it and says the sound and noise canceling works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Axeman87,
We're so glad to hear your daughter is loving her new headphones! It’s wonderful to know the sound quality and noise canceling made for a great Christmas gift.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality, Weight
sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound and quality. very lightweight and comfortable on the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pleasedcustomer,
Great! We're glad that you are enjoying the sound quality, weight, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best wireless headphones money can buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After months of watching YouTube reviews videos I finally pulled the plug and purchased them. Not a regret in the world…they’re just as good as the reviews claimed. They feel great on the head and sound awesome. The noise cancelling is the best I’ve had in a pair of headphones. Going to enjoy these on my flight to Hawaii in a couple weeks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DRAZY, You've made an amazing choice! We're thrilled you like the comfortable fit, great sound quality, and industry-leading noise cancelation feature of your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
A must buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best comfortable headphones you will ever own. I bought this for online teaching and listen to music, movies, etc. Nothing out there compares. The quality of sound is like no other. I work in the music business and this are amazing. You can wear them for hours and no ear pain. You won’t regret it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deecampi! Thanks for commenting! We are really thrilled to hear you are satisfied with the comfortable fit design and amazing sound quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Yeah...Oh yeah...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of cans since 1972. Those were great wired headphones from Koss. Well, these are very different to say the least. And they are excellent. I'm no audiophile, no question. But love my jams regardless. Light, comfortable, easy to use. Sound is rich, full and clean. The Active Noise Cancellation comes in handy when daughters, granddaughters and dogs come over. I'm keeping them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OldRocker, Thank you for upgrading to your new WH1000XM4 Wireless Noise-Canceling Headphones! We're glad to hear you're enjoying the great sound quality, comfortable fit, ease of use, and industry-leading noise cancelation of your new headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality, Weight
Listening
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality Great sound long battery life light weight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Awesome, Thank you for the amazing review! We're glad you like the great sound quality, long-lasting battery, and lightweight design of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony headset
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my sony headphones they are very good quality and they sound amazing
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever had. The comfort and sound quality are unmatched and the ability to pause noise canceling with just holding your hand up to the earphone is very convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndyT, Amazing! We're thrilled to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Weight
Boose headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The main reason I bought it is obviously for the gym. I wanted something to be loud and clear and motivating when I’m on the treadmill, but I noticed it’s not that loud so I kinda don’t like that part of it other than that I like it’s a nice color it’s lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, KarlaV.
We are so pleased to hear that your WH-1000XM4 headphones are lightweight and that you enjoy the color. We designed them to be comfortable for active use, and it's great to know they are working well for you in that regard.
We also understand your comments about the volume. We apologize that the headphones are not as loud as you'd like, especially when you need that extra boost for your workouts. This is certainly not the motivating experience we aim to deliver. If you haven't already, we recommend checking your device's volume settings, as well as the Sony Headphones Connect app, to ensure the volume is turned all the way up.
Thank you again for your valuable feedback.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Makes Traveling Much Nicer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very excited about these headphones! I've been traveling with an older pair and while those have been very good, there's little comparison in sound quality and noise reduction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertC,
We are beyond pleased to hear how excited you are about your Sony WH1000XM4 headphones! It’s rewarding to know that the sound quality and noise reduction have made such a noticeable difference compared to your previous pair. Thank you for choosing Sony, and we hope they continue to enhance your travels!
Regards,
Dominick
- Pros mentioned:Sound quality
Best headphones I've ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned several different pairs of headphones from several different manufacturers, and these are by far my favorite. My last set was actually a pair of Sony wh- xb900n's, which I liked but wasn't blown away by. These blow them away. I like the fit of the XB's a bit more, but these aren't uncomfortable at all. The sound paired with the noise-reduction makes buying these a no-brainer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FreddyC,
We're glad that upgrading to the WH1000XM4 was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome! I love them! The noise cancelation is incredible and I dont have to charge them often.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YesiM, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Excellent Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are amazing! The headphones are designed to be both comfortable and stylish. The sound quality is impeccable. The only con I would like to point out is that sometimes the headphones will automatically connect to other devices they have been paired with and will refuse to connect to my current device without holding down the bluetooth button and pairing again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hellocorky,
Thank you for an amazing review! We're glad to hear that you like the comfortable fit, stylish design and great sound quality of the WH1000XM4. We're sorry to hear that you are having issues with Bluetooth communication on the headphones. If you touch an NFC-compatible smartphone to the headset while the headset is connected to another Bluetooth device, the connection switches to the smartphone (One-touch connection switching). However, the connection cannot be switched when talking on a headset connected to a Bluetooth-compatible mobile phone.
When an NFC-compatible smartphone is connected to the headset, if the smartphone is touched by another NFC-compatible Bluetooth headset or Bluetooth speaker, the smartphone is disconnected from the headset and connected to the Bluetooth device.
If you need assistance, feel free to contact us by send us an email with the below information to socialsupport@am.sony.com.
Full Name:
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The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Noise Cancelling Headsets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headsets. I bought them for the noise cancelling effect, which has been working great so far. After I have been able to connect them to my older TV's and Tablet, I have this,wonderful surround sound effect. Even though I did not plan buying headsets,that pricey, it definitely was a good investment. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, JanetH,
Thanks for the great review! It brings us great joy to hear that your Headphones are meeting your needs effectively! With their comfortable design, amazing Sound Quality and Noise Cancelling feature, we are glad they are a nice asset for you!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Sound quality
Shaggy’s Sony Headphone Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones especially the noice cancellation option. A++
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RoyJ,
Perfect! Thank you for your time writing this honest review. We are truly happy that you like the awesome noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
a bang for your buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my go to’s for the gym, absolutely stunning audio. so much to unpack and things i haven’t discovered yet. the companion app is also really really good. good bang for your buck
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rxmeo,
We are beyond pleased to hear that you are enjoying such high-quality sound fidelity and that these headphones are your preferred choice for physical activity!
It's also wonderful that you find the companion app highly functional. We strive to deliver superior performance and features at an exceptional value, and we appreciate you recognizing that achievement.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
pretty good a little slippy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for myself because my beats headphone cups were shedding everywhere. I find the sound quality is a huge upgrade but the headphones while comfortable can be a bit slippy if you wear them while laying down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OlyF,
We are happy to hear you are enjoying the significant sound quality upgrade and finding your WH-1000XM4 comfortable! The "slippy" feeling you mention when lying down can sometimes be minimized by slightly adjusting the headband to ensure the earcups have a secure, but not tight, seal around your ears.
Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Sound quality
Had Since 2021!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones! Can connect to two devices if you want save some money and have quality noise canceling headphones these are the ones. If you have more in the budget I would recommend the next series WH11000XM5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isaac, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones so much. Noise cancellation is the absolute best, I dont know if you need the newest generations of these from Sony. Absolutely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Alee!
We’re so glad to hear that you’re loving your WH-1000XM4 headphones! It’s wonderful to know that the industry-leading noise cancellation is still hitting the mark for you. We designed these to be a "gold standard" for travel and focus, and we're thrilled they are living up to the hype!
Enjoy the music and thank you for being a part of the Sony family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Exceptional headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend absolutely loves these. She said she honestly cannot find anything wrong with them. Great sound and noise-canceling (she uses these in a hectic work environment), clever mute feature, easy connection to her cell or PC, comfortable. These come in several nice colors, but they did not promote this in-store. The price is a little scary, but comparable to competing brands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PretendersPrecious, We are glad that you girlfriend loves the sound quality, ease of connection, comfort, and features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin