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Customer Ratings & Reviews

$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12583 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 12,583 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really happy about my recent purchase. These Sony headphones have great sound, were very easy to set up, and are extremely comfortable to wear. Highly recommend them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeyD22, Perfect! Good to hear you're satisfied with the great sound, ease of setup, and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them so far! Sometimes they fall off my head because they're big but it is not a big issue. Sound quality is nice and I like that it connects to two devices at the same time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, Tien!

      We’re so glad you’re enjoying the sound quality and the Multipoint connection on your WH-1000XM4—it definitely makes switching between devices much easier! We appreciate your feedback regarding the fit; while they are designed for comfort, we’ll keep your comments in mind for future improvements.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound very comfortable great look. Will repurchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Review We're glad that you like the sound quality and comfort. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Peak (on sale)

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome, I use these to jump rope and relax on my patio. The noise canceling is awesome and does its job. My son has autism and uses the ANC when he's in large crowds. My favorite feature is the quick ambient mode, simple hand over the right headphone and you can have a quick conversation, even lowers your music volume for you, hand off and it goes right back to the volume you had it and noise canceling on. The app works like a dream. Only complaint is it's slow for the app to recognize the headphones are on, but could be my phone or my lack of patience lol Worth the price when on sale

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddyRo,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you and your son are enjoying the noise canceling function, ambient sound, and Quick Attention Mode of the headphones. Your feedback about the app is greatly appreciated. Make sure that the app is updated. You may also want to restart your mobile phone.

      Hope this helps. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best headphones!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones!! They are very comfortable, have really good sound, and do a great job of cancelling noise. I have 2 pair and have purchased 2 other pairs for gifts.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 2Play, we're glad you love our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some challenges connecting via bluetooth at first, but once I figured it out, I am very happy with them. The sound quality is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jack,

      We could not be more pleased to hear that you are very happy with your WH-1000XM4 headphones! We're glad you worked through the initial Bluetooth challenge, and we're delighted you are now enjoying the excellent sound quality. Thank you for your review and for selecting Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Absolutely worth the price!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my fiance & he uses them all the time! We love that there's also the option to use an aux cord to hook up to his game controller!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your wonderful review, Caitlin!

      We are so pleased to hear that your fiancé is getting such fantastic and constant use out of his WH-1000XM4 headphones. It's truly rewarding to know they are his go-to!

      We are especially glad you appreciate the versatility of the aux cord option for his game controller. We know our customers use these headphones for more than just music, so designing them with premium wired functionality was a priority. It ensures he gets the premium audio experience and low-latency needed for immersive gaming.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    No head soreness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Beats and normally uae my Samsung earbuds. These are the best headphones I've ever had. Battery life is better than I've had, wear them at night for 6-7 hours and battery usage has only gone down from 100% to 80%. Sound is outstanding.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Flipper, That's awesome! We are glad to hear that your Sony headphones are the best headphones you have ever had. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Awesome Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones, comfortable fit, great noise canceling feature. Very light on my head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josh, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is top notch, the bass is remarkable, the only slight zonk is the noise cancelling could be slightly better, and there is a learning curve due to being feature packed. The design quality and materials used are also of a high standard, down to the included carrying case is smartly designed, with some thoughtful features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Starkz, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best on the market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancels effectively without music. Good fit (compared to beats). Holds a charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel,

      Awesome! We're glad that you like the fit, battery life, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review of Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing and the sound is so impressive! I bought this for my boyfriend as an anniversary gift and he loves it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Daniela!
      Thanks so much for your feedback. We are thrilled to hear that the WH-1000XM4 is making such a great impression. We're glad your boyfriend is enjoying them!

      We're genuinely thankful you decided on Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Happy with the order

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the purchase, light weight, good battery life and excellent sound quality. Highly recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Farddds, nice! We're glad you are very happy with your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Sony does it again, and again, and again.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation, comfortable, lightweight, and great sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nfinaz, Thank you for this amazing review of your WH-1000XM4. We're glad you love the comfort, excellent noise canceling feature, amazing sound quality, and lightweight design of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    2nd pair from Sony! Love them.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most comfortable headset that cancels enough noise and yet doesn't make me feel like I won't hear if there was an emergency that I would not be aware of. I need to be distraction free at work, yet still aware if someone needs to get my attention. These work perfectly!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dragonrabbit, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    hearing impaired.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these because I am hard of hearing I have a Beats pair but they are hard to understand soft talking especially while sound effects are going . These are a little better, and I'll take what I can get. Great sound, and really good noise cancelling. fits very nicely If only I could stop the music while listening!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, You've made an excellent choice! Good to know you're enjoying the excellent noise cancelation, sound quality, and comfortable fit of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these headphone for the gym and they’re the best. I love they’re long lasting battery. It takes a lot of movement for the headphones to fall off. They’re great and I definitely recommend these headphones if your trying to go the gym or even gaming.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesusG, Awesome! We are glad to hear that you are happy with the battery life of your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Focus Moments

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this headphones for focus moment if I want to listen to my music or watch a video without distractions that it almost completely shut out the noise surrounding me. It is comfortable to wear while laying down one bed. What I like that the headphone analyzed my ear for the best sounds. This is a good buy for me when it was on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ronnie, We are glad you now have a perfect pair of headphones for your focus moments. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headset!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset! Was hesitant at first as I don't have over the ear headphones. Mine generally been in ear. It did hurt my ear on first use, but has since gone away now that I have adjusted the headset. Able to wear it several hours with no issue. It is comfortable. Great noise cancellation. Purchased this for long travel and to reduce noise. Sounds just as good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Xtian, Thank you for this amazing review of your WH-1000XM4. We're glad you love excellent noise cancellation, great sound quality, and overall features of your headphones. Glad to know you're now enjoying the comfortability for long periods of time. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Shaggy’s Sony Headphone Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones especially the noice cancellation option. A++

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RoyJ,
      Perfect! Thank you for your time writing this honest review. We are truly happy that you like the awesome noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US