Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10994736
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don’t want to be disturbed by outside noise at a reasonable price this is the headphone for you. Once paired to my tv and the volume adjusted I had no problems.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GARYR,
We're thrilled to hear you're enjoying the excellent noise cancellation and sound quality of your Sony WH-1000XM4, especially for undisturbed listening at a great value! We're also glad to know the pairing with your TV was successful. Enjoy the immersive audio experience!
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling, comfortable & live the case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frog,
Perfect! We're glad that you like the noise canceling function, comfort, and supplied case of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Very nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently used these on a long flight and the noise cancelling features worked well. These headphones maintain their charge for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChrisOKC,
Perfect! Thanks for your feedback and we're glad that the noise canceling feature of our WH1000XM4 worked well and has a great battery life. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Battery life, Sound quality
Great headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these for my daughter. She loves them. She just went on a flight and they were great with allowing her to jear her music over the airplane noise. They also maintain a charge long enough to last for her all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeA, You've made an excellent choice! We're pleased to hear your daughter loves the excellent sound quality, noise canceling, and long-lasting battery of her new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Sony hits the mark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had wireless headphones before and Best Buy had these babies on sale. They sound great and are comfortable to wear and how convenient to use. I didn't like the sony app for these so much but once set up I don't really use it anymore. I would definitely recommend this product to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bones49,
You made the right choice with these Sony Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the Sony Headphones Connect app is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is great Actually are noise canceling. Great buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lgtv70in,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WH1000XM4 headphones and their effective noise-canceling feature. It’s rewarding to know they’ve made a positive impact on your experience. Thank you for sharing your concise and positive feedback—it motivates us to continue delivering high-quality audio products.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great headse
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Realy nice headset, loved the way they sound and the bass on it, and the battery life is great it lasts so long I charge it once a week
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PaulaD,
It's nice to know that you are enjoying the awesome sound and bass quality of our WH1000XM4. Plus, we're glad that you are pleased with the long battery life of the headphone. Thanks for the feedback and for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Even better than the XM3s!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost identical design to the previous generation (apparently the foam on the ears is a little bigger?) but they have a few new features that warranted the upgrade for me. As with the XM3s, amazing sound, comfort, and noise cancelation.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got these headphones as most reviews posted showed them as one of the best noise canceling headphones around. The headphones don’t disappoint. They cancel background noise very well, the sound is really good with punchy bass, and the battery lasts. I’m glad they use usb type c which is the new norm. There’s also a companion app that adds features and is very convenient. All in all I am very satisfied with this purchase and highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great sound great battery!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are perfect for traveling because it comes with a great case. The quality is very well and the sound is definitely premium. I was honestly surprised how long the battery lasts. So for me to say must-have item
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob, Thank you for 5-star rating! We're glad you like the supplied carrying case which is perfect for travelling, excellent sound and premium built quality, and excellent battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality, Weight
Great for sleeping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these strictly for sleeping. The ANC is very good, and the headphones are lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanteB,
Thank you for your review! We're glad to hear that your Sony WH-1000XM4 headphones are helping you get a peaceful sleep with their excellent noise cancellation and lightweight design. Wishing you many restful nights ahead!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Comfort, Sound quality
Excellent choice of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise reduction is superb! Fortunate for me the newer model M5 came out a few days after my purchase. The sound remains the same but the new features such as the larger ear pads make them that much more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OldGeek,
We're glad that you like the sound quality and noise canceling function of the headphones. We also understand where you are coming from regarding the XM5s. For optimum fit and comfort, make sure to wear the headphones properly and adjust the headband depending on your head shape. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound annoying control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great and have a good build quality. The customization of sound output and button function is nicely executed but the touch control on the right side is so annoying I had to turn it off. Would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DYLANK,
We're glad to hear you're enjoying the sound quality and build of your WH-1000XM4 headphones! We also appreciate your feedback regarding the touch controls. We understand that they may not be for everyone, which is why the option to disable them is available in the Sony | Headphones Connect app. We are always working to improve our products, and your feedback is a valuable part of that process.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort
Awesome wireless headset!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headset. I wear it all day to tune out my coworkers. They are comfy to wear for extended use and the battery lasts a couple days. My zoom attendees say they can hear me clearly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kvacanti,
Amazing! We're glad that you are enjoying the noise canceling function, battery life, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:ComfortCons mentioned:Volume
Not Enough Volume for Home Theater
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones worked OK, were easy to connect to home theater by bluetooth and were comfortable to wear. I bought these to use with my home theater to be able to watch movies with loud special effects so I don't disturb my neighbors. Unfortunately, these were volume limited and did not go any louder than where I have to keep my volume now. Plus, there was a noticeable delay when I was watching streaming services.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hoopier, Thank you for your feedback on the WH-1000XM4 headphones. We understand that you are experiencing issues with volume limitations and audio delay when using them with your home theater system.
For the audio delay, please try the following steps to remedy the issue:
Update Firmware: Ensure that your headphones are updated to the latest firmware version. This can sometimes improve performance and reduce latency.
Use a Wired Connection: If possible, use a wired connection instead of Bluetooth. This will eliminate the delay entirely.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Battery life, Sound quality
Get them if on sale
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for gym and travel. They hold a good charge and sound great. Get them on sale if you can.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, Thank you for the 5-star rating! We are so glad to hear that you are enjoying your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Phenomenal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In love with these headphones I use them daily!! Would recommend purchasing these if you’re looking for a good pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tickler,
Thank you for choosing Sony!
We're excited to hear that you're in love with your WH-1000XM4 headphones! It's fantastic to know that you use them daily and that they've been a great purchase for you. Thanks for the recommendation!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Best Headphones of all time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i’ve ever owned. Sound quality and battery life are amazing I charge them once a week and the noise canceling is phenomenal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexisG,
That's great! We're glad to hear that you like the sound quality, noise canceling and battery performance of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
They are good but.. Nah they are perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect Headset, yes they are Over-ear ( not like others B by…) Sound quality is a 10/10 Noise cancellation is a 9.5/10 Comfort is a 11/10 very comfortable Easy to pair 9.0/10 Yes Apple devices are easier This are the best headset i have ever use, for me comfort is a must.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hector! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality, Weight
Good, but could use a few tweaks to be great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Then noise cancelling function on these headphones is really good. I've never really had a pair other than airpod pros. I mainly use these while I'm studying, listening to lectures or on Zoom calls. I love that you can connect to two devices at the same time via bluetooth. These headphones are much smaller and lightweight than I thought they would be. The app you need to accompany it is okay to use, but does not have a ton of functionality. There are a couple of major points that I do not like. 1st, the padding on the earcups is not very thick. Your ears may touch the inside of the headphones if they aren't on the smaller side. I have tried to replace them with aftermarket ones, but have not found the right one yet. 2nd, the talk to speak function, it will pause headphones if it indicates you speaking, is very sensitive. It reacts to a slight clearing of the throat or other sound easily. Then it will take a few seconds to reconnect to what you were engaged in. 3rd, to get the full functionality of these headphones, such as 360 Reality Audio, you have to subscribe to "premium" apps or services that utilize it. For the price, that is off-putting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivazar, we're glad you like the noise canceling feature and the multitpoint function of our industry-leading noise canceling headphones. We're sorry to hear that you have issues with your SONY unit. Adjust the length of the headband. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function). You may find this link helpful in your issue with the sensitivity of the unit:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=pauses
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We appreciate your feedback on our product. Thank you for choosing SONY. ~Earl