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$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 185 Showing 3,681-3,700 of 12,587 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headset for the money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for a trip and didn’t know I would fall for them this bad, noise cancelling is perfect for long trips and the battery and app are perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maestro,

      Great! We're thrilled that these amazing headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd pair and I really like the color of these

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome Headphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome headphones Comfortable to wear and sound amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MDQ1,
      Great! Thanks for the 5-star rating. We are very happy that you are pleased with the audio quality and comfortability of your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony XM4 Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and comfortability is good for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ivan,

      Very nice! We're happy to hear that you like the sound quality, comfortable design and price point of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, the noise cancelling is great. It sits very comfortably on my head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MackenzieS,
      Perfect! That's so nice to hear that the noise canceling feature of our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones works as expected and it's comfortable to wear. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome Headsets

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these primarily for travel on an airplane. They do an excellent job of canceling out noise. They are very comfortable and light weight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leed,

      Great! We're thrilled that these headphones are perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones are great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing sounding. I have a set of old beats headphones, no comparison. These headphones sound great, very comfortable over the ears. I like these greatly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ccal,

      Great choice! We're glad that you like the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones!!! Mainly use these for watching movies with my iPad. ANC is great. Even without playing anything you sumerge yourself in total silence. Connection with 2 iOS devices is very seamless. I do also have AirPod pro which are better for certain occasions due to spacial audio. I have no test these Sony for video calls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello linodavid,
      That's nice to hear that you are enjoying your favorite music with our WH1000XM4. We're glad that you can easily connect your 2 IOS devices to your headphone and listen without any distractions, thanks to its awesome noise canceling capability. This headphone is also good for making or taking calls. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    amazing!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are so so comfy, literally fell asleep with them on and the way it blocks sound out is amazing def recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelanieG, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously owned the WH-1000XM2 headphones and those were hands down my favorite headphones. Great at noise canceling, especially needed since I commute in public transportation. I always felt the bass on those were a bit too much but I could always change eq on my iPad. I finally decided to purchase the WH-1000XM4 headphones because I had heard a lot of good things. And they were not lying. They still have great noise canceling but the sound to me is more open and not too heavy on the bass. The app is also pretty cool. It's got a lot of features. I really dig these headphones and I'm very happy with dishing out over $300 for them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luis, we're glad that your investment is worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Best headphones.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best headphones ever ! Light weight and the sound on these are better than beats for sure

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tina,

      You made the right choice! We're glad that you like the weight and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best Value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones. Bass profile is strong, I'm using custom EQ that makes the sound more lively and punchy. Gotta love BT multipoint as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kannan1423, Awesome! We're glad you like the powerful bass, great sound quality, and custom EQ settings using the Sony headphones connect app, and multipoint connection feature of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great noice cancelling headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and sounds great for team meetings. Use it all the time for flights for cancelling noice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charlie, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! I use it all the time and the battery lasts forever. It turns off by itself so it doesn't waste battery, and the noise cancelling is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestbuylover, Wow! Thank you for this amazing review of your WH-1000XM4. We're pleased to hear you love the exceptional sound quality, noise canceling, great battery life, and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. The sound quality is excellent. And it was very easy to connect to my TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonnaR,

      Thanks for the awesome feedback!

      We're so glad to hear you're experiencing the excellent sound quality of your WH-1000XM4 headphones and found them so easy to connect to your TV.

      Thanks for choosing Sony.

      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 4 out of 5 stars

    Very good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. The sound quality is unmatched. I am very pleased with this product. My only critique involves the ear cup “fingertip” controls: they just aren’t as responsive consistently as I would like. At times they simply “refuse” to respond with the desired action.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Thank you for the positive feedback! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Exactly What I've Heard

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable to wear, The sound is immersive. Definitely can see why people always recommend this as their top suggestion for headphones to get

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jack,
      Awesome! We're glad to hear you are enjoying the immersive sound and comfortable fit with your new headphones. Your satisfaction is our top priority. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Sonys are great

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    Best Buy Employee
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these, the noise cancellation is great and they are so comfortable. Worth every penny

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Thanks for the 5 star rating! We're glad that you are impressed with the noise cancelling feature of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling headphones I’ve used so far. Tried the apple AirPods max and the Bose 700 and this one was the most comfortable on my head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jjjjustin,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Audio Excellence

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the XM2's and the XM3's and while they're all incremental upgrades. The XM4's are by far the best ANC headphones on the market, especially at $279. These headphones easily compete with the offerings from BOSE and have a wonderful sound signature. The midnight blue option provides a high end classy look. I use these for evening listening of a wide variety of genres. The ANC is excellent to the point I've not heard someone yelling my name from just one room over. The ANC is fully adjustable so you can set yours so you can hear someone talking to you. But to cut to the chase, great headphones, worth every penny.

    I would recommend this to a friend