Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 196 Showing 3,901-3,920 of 12,587 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony - WH1000SM4

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously purchased Sony - WH1000XM3 for work and airplane traveling which worked well. Recent purchase of Sony - WH1000XM4 is a nice upgrade. When the new headphones are on noise cancelling is impressive I barely hear surrounding environment. Audio is crisp and dynamic even when conversations are happening around me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tarantellagirl,
      Wow! What a nice headphone upgrade! We are very happy to hear that you are pleased with the noise canceling capability and audio quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sound proof

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Longggg battery life and great noise cancellation.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear even with glasses and very good sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jorge,

      That's awesome! We're happy to hear that you like the comfortable design and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Xm4

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, really good hold when running, connection is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KarolM,
      Great! We're glad that you are pleased with the audio quality and connection of your new Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones and how it holds when you do your running sessions. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Good battery life. Well worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesL, Thank you for the positive review! We're so pleased to hear you like the excellent sound, long battery life, and you feel that the WH1000XM4 is worth its price. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Sound Quality. Noise cancellation is Awesome Nice comfort design

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdityaAkhilesh, Thank you for the positive review! We're glad you like the great sound, exceptional noise cancellation, and comfortable design of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam Sony_US

  • Rated 5 out of 5 stars

    Perfect choice

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife wanted a paid of over ears and i talked her away from every other option. Ive had the first gen for years with no problems at all. Found these on black friday and she love's them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing this wonderful review, NathanD!

      We are absolutely thrilled to hear that you successfully convinced your wife to choose the WH-1000XM4 headphones and that she loves them!

      It is incredibly rewarding to know that the reliability and quality of your Sony headphones instilled the trust needed to choose the XM4s. We are delighted that we could provide her with an excellent audio experience, especially with a great find on Black Friday!

      Thank you again for your continued loyalty to Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    I love it

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Airpods Max and this Sony is way better, lighter and has the same sound quality as Airpods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KSoares, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Really good one

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones i have bought. Super comfortable even for over 8 hrs of use everyday. Great battery life too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kush, We're glad to hear that you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best headphones ever!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is the best I’ve ever seen. The bass thumps and the sound is downright amazing. Easily the best headphones I’ve ever used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Serg, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones, stellar noise cancellation.

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound great and the sound-cancelling is incredible. I forgot to bring these on a flight and definitely missed them. They are also great for an office environment, if you need to focus and get work done. The microphones are okay for the type of device, but certainly don't replace a headset with a proper microphone arm.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JNorris,
      Thank you for purchasing our Sony WH1000XM4. That's nice to hear that you appreciate the sound quality and noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Blocks Loud Roommate Within 5 Feet

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally purchased this headphones to deal with an annoyingly, loud roommate, and let me tell you, this product has provided me hours of undisrupted nap times in the middle of my hectic weeks. Had I not gotten these, I would have been left with my hair balding from the amount of stress built up from living with an inconsiderate roommate. The noise cancelling is immaculate and the padding is so comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DefendJohnnyDepp,

      We appreciate the positive feedback regarding the performance of the headphones. We're glad you like the noise canceling function and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    I recommend getting them

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over a year later and all i have to complain about is that i cant replace the earmuffs because itll cost me around 100 dollars to keep noice canceling. They became pretty flat around 3 months after i git them, but i wore them like 24/7. I dont regret getting them though. I sometimes go all week without having to charge them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ruby, Awesome! We're glad to hear that you enjoy your Sony headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wife's favorite.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife. See loves them. She won't use any other! Noise and husband cancelling lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FansOnly,

      Thank you for choosing Sony!

      We're honored to hear that your wife adores her WH-1000XM4 headphones! It's wonderful to know they've become her go-to choice, surpassing all others. We're delighted that our noise-cancelling technology has made such a positive impact on her listening experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're great. good sound quality and solid battery life. Wish it was a little longer. Connection takes longer than I was expecting.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SiyabongaD,
      Thank you for purchasing our Sony WH1000XM4 and for sharing your feedback. This will help us improve our future products. We're glad that you appreciate the awesome sound quality and long battery life of your new XM4 Headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Low background noise and good sound

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well to remove background noise. Requires giving up personal information like so many other products that should not need it. Volume adjustment is not the greatest system.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RalphH, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome Blue Tooth headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money!! Comfortable fit, great sound, amazing noise reduction, i wound totally recommend purchasing these headphones!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bendy,

      Great! We're thrilled that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have been great. I ended up passing them down to a co worker when I upgraded to the XM5 on ear headphones. She loves them. As a former dog bather, they have excellent noise reduction.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobynP,

      We are immensely pleased to hear that your WH-1000XM4 headphones have been great for you, and that they continue to deliver an excellent experience for your coworker! It is especially rewarding to know that the noise reduction capabilities provided superior performance even in demanding environments. Thank you for being a loyal Sony customer and upgrading to the XM5s!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones. Very comfortable and the noise canceling feature is incredible

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NelsonR, Awesome! we are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Noice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love them, they have amazing battery life and the noise cancelling is top notch, unable to hear a single thing while at they gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dann,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US