Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10994736
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Best quality headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between airpods max and this, but I'm glad I got this. Worth the money! Noise canceling is awesome. Pretty scary when commuting though because I couldn't hear anything outside of the headphones. Plus the color is chic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RoschD,
We're glad that you made the right decision in getting our WH1000XM4 over Airpods max. You will surely enjoy this one and really worth every penny! We're glad that you are pleased with the audio quality and noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Battery life, Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life, sound quality, etc. Definitely recommend! I really love the touch controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geoffrey, we're glad that you lie the battery life and sound quality of your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Stupendous
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stupendous. Great sound cancelling without ear fatigue. Very comfortable. Great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shopper1,
Awesome! We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it but I mean theres the only difference from other headphone is the NC thats it every other sony headphones sounds the same when you fix the sound in the app so just buy the cheapest
I would recommend this to a friend - Pros mentioned:Sound quality
One of the best headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones out here great sound quality you can customize your sound to fit your music taste. Would definitely recommend getting this or the Xm5 if u wanna spend a little more. But this u can’t go wrong and they are pretty tuff too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoSanchez, Awesome! We're very happy to hear you're enjoying the great sound quality and the option to customize the sound profile to fit your music taste using the Sony Headphones Connect app, and the overall performance of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Awesome sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound comfortable fun to play with I would recommend these to anybody.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Great! We're glad that you like the comfort, sound quality, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and battery life is very good recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Getganme,
Great! We're glad that you like the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best I have ever had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never heard music this clear. These are absolutely amazing! Comfortable and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
Would buy then again.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for frequent flyer. Wonderful Noise-Cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blackstitch,
We’re so glad to hear our WH-1000XM4 headphones are making your travels more enjoyable! Our industry-leading noise cancellation is designed specifically to fade out cabin noise, so we’re happy it’s working well for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TikTok turned me on to these headphones! I was a little skeptical so i went to Best Buy for a trail run and compared them to the Bose, Beats and they were such better quality and the noise cancellation was great. Fit was good… 5 stars here!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LKM44,
Great! Thanks to TikTok, you found the perfect headphone for you. We're very excited to hear that you love the quality, noise cancelation capability and fit of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for the 5-star rating! - Marco
- Pros mentioned:Bass, Sound quality
Very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. Sound is very good, bass is amazing. Recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maksym,
Awesome! We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Grat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are the best headphones i ever had, great features, wonderful sound, and very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daytec,
You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Great sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amqzong sound quality, great bass and very stylisj as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyCustomer,
Perfect! We're glad that you like the sound quality and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Junky headphones with too many bells and whistles
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are chanty garbage for the price. I wore them for 2 months, not even daily, and one of the ear cups snapped off just from removing them off my head. Sony warranty does NOT cover physical damage and they want me to pay hundreds of dollars to repair their poorly made product. On top of that any time you try to slightly adjust the ears, settings get messed up and your music will pause. The noise cancelling feature also kicks on and off at random times. These just do not make for a great listening experience and they are not well made. You're better off getting a cheap pair of SkullCandy. At least when they break you're not out $500+. Do not buy this product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Acurt,
Thank you for the review and we're sorry to hear what happened with your headphones. The WH-1000XM4 comes with a 1-year limited warranty. The warranty provided by Sony is for initial failures if more than troubleshooting is needed. This does not include any physical damage made to the unit. The noise canceling and other sound settings can also be adjusted using the Sony headphones connect app. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM4 headphones are really great. Sound quality out of the box is already great and noise cancelling works well. The only thing is the color, it looks like a tan/sand color through the stock pictures but in real life they’re more of a gray.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimA, we're glad you like the sound quality of our product. We appreciate your feedback regarding the color variant of your Sony unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Solid purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a great pair of headphones! Noise cancelling and ambiance control give variety in sound output. Only thing i havent liked is the method to reach pairing mode seems to conflict with power button
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulaD, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though they’re a little old Jen, they’re still amazing for the price and value
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigtoad!
Thanks for the kind words. It is great to hear that you’re seeing the amazing value in the WH-1000XM4!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Clear sound for great value with comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid noise canceling headphones. They fit comfortably and operate seamlessly with my paired iPhone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gene, we're glad that you're enjoying the amazing features of the headphones particularly the fit and its functionality with your mobile phone. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound qualityCons mentioned:Volume
sony never misses
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.plan to use these for travel. comes with all the cords for the in flight hook ups. the sound is nice but i wish it got louder
I would recommend this to a friendBrand response from SonyListens
Posted .Hi theBee, Amazing! We're happy to hear this feedback. While we're glad you like the sound quality, we regret to hear that the volume level did not meet your expectations. To ensure optimal listening experience, please follow the steps on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Weight
Great sound quality and isolation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the XM2s, honestly, think the noise cancelling was better on those, and the bass was a little stronger. However, the mids and highs in these are LIGHTYEARS better than them, and the headphones are stupidly lighter, making them easier to wear. Overall, much better product. Im a snobby drummer, so i know my critique of needing more bass is probably just a me problem lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SGTArcAngel7,
We're glad that you like the weight and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph