Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10994736
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
The Goat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They hype is real. ANC is great! It doesn't completely shut the world around me, but i prefer it that way tbh
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarioU,
Thank you for the purchase! We're glad to hear that you like the industry leading noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Awesome headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the WH1000XM2 and I love it. This one is even better. So many great features. I love that you can use the app to customize the sound. Worth every penny. I’m super happy with it. I got the blue one and the color is pretty. It’s almost black.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Canonprinter, Thank you for upgrading to your new Sony WH1000XM4! We're glad you appreciate the app customizations and the newest features of this headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Awesome sound quality and anc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and active noise canceling comfortable when long use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SadPanda, Great! We're glad that you like the sound quality and noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and features. Very good deal on sale. Comfortable and lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ironman, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
Best wireless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ever, they are light, comfortable and wireless, perfect for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dani, That's amazing! Thank you for leaving us such a wonderful review of your WH-1000XM4! We're thrilled to know you feel the WH-1000XM4 is the best wireless headphones that you've purchased and you're enjoying the lightweight, comfortability, and overall sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you so much for your purchase and for choosing Sony! -Jess
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, long battery life. Work well. Would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaye, Glad to hear that you are happy with the comfort and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Best quality headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between airpods max and this, but I'm glad I got this. Worth the money! Noise canceling is awesome. Pretty scary when commuting though because I couldn't hear anything outside of the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RoschD, That's great! We're glad that you are pleased with the sound and noise canceling capability of our WH1000XM4 as well as the lightweight design. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
Good but not Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but not great. The bass is hands down really good. The mids I can’t seem to get down to my taste but highs are good. Overall they do provide a good sound experience. The app is ok because of the equalizer but aside from that it sucks. The dual device connection is crap. They sometimes connect without any problems but 8 out of 10 times it doesn’t connect. Sometimes it says the headset connects to my iPhone but the app will say it’s not. I have to delete all connections and start all over. Overall on sale they’re worth the buy. Full retail...wouldn’t recommend.
I would recommend this to a friendgreat buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality and nose cancellation work really good together, one complaint is it feels loose on me and with the xm5’s they feel even more loose but other than that i have no problems with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Dylan! We are thrilled to hear about your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WH-1000XM4. We are so sorry if these headphones didn't fit you well. The WH-1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. For the best method to fit the headphones, please refer to the following:
• Check the left and right units of the headset.
- There is a tactile dot on the (left) mark side.
• Extend the slider to its full length before putting on the headset.
• Put on the headset with the earpads fitting snugly over your ears.
• Adjust the slider to a length where the headband touches the top of your head.
• Adjust the orientation of the left and right units so that the earpads fit snugly all around your ears.
• If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
I hope you find this information helpful, and thanks for choosing Sony!
Best regards,
Romeo
Currently, these are the best I've used
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried various models/brands of noise cancelling headphones, and these are the best overall. The NC works really well, the audio is really good, including bass delivery without crushing the mids. I think these are a bit better than the v3 in sound, and maybe a little in NC, but the differences are not huge. These seem to have less of a plastic "creak" when handling than the v3.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SHMC, you made right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
BEST HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I have everrrrr owned. Although I kind of regret buying the headphones in black and I wished I should've bought them in silver. Anyways it doesn't matter the quality and sound of these headphones are amazing! I also enjoyed the noise-canceling option, I can finally stop hearing my upstairs neighbors from doing a ton of noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alba, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Bluetooth Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and battery life are both very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amity, Excellent! We're very pleased to hear you're enjoying the great sound quality and long-lasting battery life of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Sony headphones purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement of the previous model, which I, I had for six or seven years and had served me well. The first had lasted a long time despite a lot abuse that had occurred due to a lot of air travel. The first model served me well, as is this purchase. I am getting familiar with the new features on these new headphones.
I would recommend this to a friendSony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones with great feature set. Easy to use and sound great for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayG, Great! We're thrilled to hear that you are enjoying your new headphones. Thanks for choosing Sony. Carl
Music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good. Long hours before charging the head phones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Licha,
Great! We're glad that you like the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Recommend!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They aren’t bulky like other models. The noise cancellation is good and I like the tap to pause and the volume features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mars, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are very comfortable and look nice on. The phone app to adjust settings can sometimes be a bit clunky to use and while the sound quality is fine for streaming music etc, the noise cancellation isn't quite as good in certain settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daisy, Thank you for the perfect rating! We're very happy to hear you like the comfortable fit and great sound quality of your Sony WH1000XM4. At Sony, we are always looking to improve our product quality and features. We have noted your input about the settings adjustments of the Sony Headphones Connect app and will be sure to forward this feedback to the appropriate department. If the effect of noise canceling is not sufficient, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Good headphones - get Best Buy coverage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, nice sound quality, and performance; second time purchasing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyG, we are happy to hear that you like the Sony - WH1000XM4! This pair of headphones blend our advanced noise canceling, with exceptional sound quality and a range of smart features for an unrivaled listening experience. Thanks for choosing Sony! Regards, -Dominick
I love this item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good purchase Excellent sound quality and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cesar. Thank you for sharing your feedback about your recent purchase. We're delighted to hear you're happy with the sound quality and noise cancellation of your WH1000XM4 headphones!.Thanks for choosing Sony. -Milton.
Fit Is Too Tight And App Is Awful - Try Them On
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones get only 3 stars from me because they are uncomfortable to wear, and I have to reset things in the app to get them to work correctly with Bluetooth on my PC. When working properly the sound is great, the microphone also works well. The problem is when I get on an online meeting these disconnect and reconnect and do all kinds of weird things. The app does fix some problems, but I often have to reconnect to my phone and then reset junk in the app then reconnect to my PC. The headphones fit entirely too tightly on my head, and I end up with headaches from it. They also feel cheap and flimsy, and I feel like they're going to break at any moment. I wish I could go back to exchange them for something different. These are by far the worst Sony products I've owned.
No, I would not recommend this to a friend