Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10994736
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was between these and the Bose 700 and these definitely take the cake. Noise canceling is amazing and the on ear detection is great. Tons of little things as well such as auto turn off whenever you put them in the case or if they are off of your ears for 15 minutes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bph1209, you definitely made the right choice with these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Fantastic product for noise cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic noise cancelling and sound quality. The only small grievance is that, ergonomically, you can definitely feel the pressure and sweat after several hours with them on such as plane rides
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fuzion,
Thank you for the 5-star rating and we are glad you like the sound quality and noise cancelation of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality
Great noise reduction headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My boys love these headphones but I don’t as they are a little too good with noise reduction when I’m trying to get their attention. Lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dorian! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Sony headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the headphones, they are super comfortable but just not as easy to have on for long periods due to overheating my head but great quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zixxy,
Thank you for the review. We're glad to hear that you like the comfortable design and quality of the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Thank you for choosing Sony!
-David
Best headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using my headphones for the gym/other necessities. I love it so much!! You legit can’t hear anything outside of the headphones, glad I spoiled myself with this :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LitzyM,
Thanks for this wonderful review! We're so glad to hear you're loving your WH-1000XM4 headphones and that you "spoiled yourself" with them.
You've highlighted one of their best features—the industry-leading noise canceling. It's awesome to know that you can truly immerse yourself in your audio and tune out the world, whether you're at the gym or out and about.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
great 'phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these sound great, are easy to operate and the noise cancelling is pretty amazing. waited a while for these to come out, and glad I did. Highly recommended. I've had trouble with Sony headphone's leather coating flaking off, so I'll have to see how these do over time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fluidgroove, good to know that your patience was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
I wanted to love these
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great on a plane. I can cancel out sounds. I can listen to music. They are comfortable to wear. I absolutely can NOT use them for work. I work from home and the sound quality is horrid. I purchase other headphones that are a fith of the cost of these that were 1000x better in call sound quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Nita,
We are sorry for the experience with the call sound quality. You may find this link helpful on how to resolve your issue.
https://www.sony.com/electronics/support/articles/00240553?cpint=spt-mdr_triage_00204483_microphone
If it doesn't work, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound quality
Noise isolation at its best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A plus headphones. Fantastic noise isolation and noise cancelling. Music quality similar to higher end headphones but the noise isolation is why you should buy them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Besthomeinstall, That's awesome! We are glad you like the quality of your Sony wireless headphones especially the noise canceling features. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
none
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good sound quality thank you.................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sigmam Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Differencemaker.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came from the AirPods Pro over to these and not looking back. Amazing quality and robust features - still finding more. The Midnight Blue color is sick. Only drawback is that your ears and head will need a break after a few hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello moonshineStill,
Thank you so much for the 5 Star review!
We are so happy to hear you are satisfied with the incredible quality, exceptional features, stylish color, and overall performance of our WH-1000XM4.
We greatly appreciate your feedback when wearing these headphones for a few hours. You may refer to the following link for information on why do ears hurt when putting on and wearing headphones:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never had noise cancelling headphones before, so I don’t have anything to compare these to, but they’re awesome. I can’t believe how much I needed the quiet while listening to music or even just doing tasks like studying!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, You've made an excellent choice! Good to know you're enjoying the industry-leading noise canceling feature of your Sony Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
excellent
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing noise cancelling system. however, because the color is light it can get dirty very quickly. i dyed my hair red and the ear sponges got the red discoloration.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gloria, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for noise canceling to block excessive dbs from amplified music near by. They work great! Cut about 80% and a good % of the base.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuliaM, Awesome! We're glad that you are enjoying the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Make yourself a favor and buy a pair of this Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphone, sound quality is more that I expected, color and style is better looking when you have them in your hands, sony is a brand that there is not wrong way to
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, Wow! Choosing these headphones will definitely be worth it! We're thrilled to it exceeded your expectations, especially the amazing sound quality of these headphones. We're also glad you appreciate the color and sophisticated styling with exceptional comfort. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for giving the product a perfect rating and for choosing Sony! -Jess
- Pros mentioned:Comfort
Highly recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a present for my sister and she absolutely loves it. She wears them in college and says that they are super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleA, thanks for choosing and purchasing our product. We're glad you sister loves her new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony (,•_•,)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re pretty awesome headphones. Very noise cancelling Ave sounds quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Something, great! We're glad you are enjoying the noise canceling feature and sound quality of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Highly recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone I have ever owned. Noise cancelling and great sound. Can’t be beat. High quality headphones. You get what you pay for!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Docmondy,
Awesome! Thank you for your purchase and for sharing your wonderful review. We are very happy that you are pleased with the audio quality and noise canceling feature of our Sony WH1000XM4. Worth every penny, right? The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise-cancelling quality. Nice color as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, user504367! We're glad you like the noise canceling performance of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
The Best
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very important device when I travel by air. One of the best headphones on the market. Had it for over a year now. My friends love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick,
You made the right choice! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation works perfectly. And the headphones are reslly comfortable aswell as good battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nina, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl