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Customer Ratings & Reviews

$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12638 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 302 Showing 6,021-6,040 of 12,637 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY HEADPHONES

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones great sound and great for the gym !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jackie, fantastic! We're extremely pleased to know that you love your WH-1000XM4, especially when using it in the gym. thank you so much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best headphone ever

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable, best quality in sound, best noise cancellation compare to other headphones I have used such as apple's

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidK,

      That's great! We're glad to hear that you like the sound quality, comfortable design and noise canceling of the Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones the quality the sound the case they come in everything you expect from an awesome pair of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BenjaminC,
      That's is perfect! We are very happy that you like the audio quality and the protective case that came with it. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually really great product, my son loved his gift

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SaraiM,

      Thank you for choosing Sony!

      It brings us great joy to hear that the WH1000XM4 headphones made such a wonderful gift for your son. Knowing they brought him happiness and met your expectations encourages us to keep delivering products that connect people through exceptional sound and thoughtful design.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it during the Thanksgiving week when it was on sale mainly for in-flight traveling. It is as good as I thought it would be... I am still exploring all the features. It is very comfortable to wear but have not tried it on flight yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NewXM4user,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Best Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have amazing noise cancelling, the gestures are great, and the sound is amazing. I love these headphones and I recommend them to everyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AryaN, we're glad you like the noise canceling, gestures controls, and sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancellation ever. Quality is too good. The way it has transparency mode when we talk amazing. Nice way to forward,backward and volume controls

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RahulV,

      Great! We're glad that you like the noise canceling function, sound quality, and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound, features and quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Sony h.ear on 2 (910 or 900 I think) I was so impressed with these an still am. I picked up the xm4 on a good Christmas price. These are amazing. Great noise canceling and features. Sound is amazing. The spatial feature is very cool!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mdspurbe,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BEST HEADPHONE'S

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Best Ever Sony product!!! My best way to listen to music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mbrigida, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent noise canceling headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling and sound quality of these headphones is superb. The microphone also works very well. Need a pair of headphones for zooms or gmeets? These work great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there! Thank you for the 5-star rating! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Chose over Bose.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are genuinely remarkable headphones. Great sound and noise cancellation. I’m not particularly tech savvy, but the tutorials are quite useful in learning how to use these headphones. Worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GrowingOld,

      Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. Help guides and manuals are also available on our support website:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are easy to carry and sound amazing. The noise cancellation feature is great and customizations you can do are also good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adrian, Awesome! We're glad that you love the sound quality, and lightweight-weight design. With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Excellent headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Good noise cancelling. Comfortable. We'll made and sturdy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones worth the money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony wireless noise canceling headphones are amazing!! I recommend these 100%

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Perfect,

      Great! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    In love

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my daily go-to headphones. The sound quality on these surpasses the AirPod Max and they’re just as stylish.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hexenos, That's awesome! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are made with excellent quality! I love how you have a variety of options to adjust the sound. An added bonus is the sturdy zipper case that guarantees protection for your headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi butterbean, Awesome! Glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these fornmy husband for a Christmas present and hebloves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jenn,

      We are very glad to hear that your husband loves his new Sony WH-1000XM4 headphones!

      It's wonderful to know they made a great Christmas present. We hope he enjoys countless hours of excellent listening quality!

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My daughter loves them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my 16 yr old daughter. She says the NC works awesome and the sound is clear. She has no complaints about them which is saying something from her lol.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lindsaylou, This is a great gift idea! We're very happy to hear your daughter loves the amazing sound quality of her new Sony WH-1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANC is awesome. Sound is incredible. Great for music( obviously) and movies especially when you travel a lot. Ear cups fit perfectly. Calls are very clear.I waited til it was on sale at around 270.00 and would recommend everyone that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jack, Excellent! We're glad that you like the sound quality, ANC, and the ear cups fit perfectly. This is also great for traveling. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Christmas Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my girlfriend and she LOVES them! She uses them everyday and they last quite a while between charges.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JaydenThePayden,
      Perfect! We're happy to hear that your girlfriend loves her WH1000XM4 especially the battery life of the headphone. Surely, she will enjoy this one. Thanks for choosing Sony! - Marco Sony_US