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Customer Ratings & Reviews

$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 12,581 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound especially noise reduction. Comfortable etc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, JamesB!
      We are absolutely thrilled to hear that you are enjoying the exceptional performance of your WH-1000XM4 headphones!

      It's rewarding to know that you find the sound quality excellent and that the industry-leading noise reduction is performing to your expectations. We also prioritize comfort, so we are glad to hear they feel great for long periods of listening.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome and worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Sony earbuds Sol Republic earbuds Beats earbuds and these Sony over the ear earphones are by far the best I've ever bought. Superior construction outstanding music clarity very comfortable an extremely long battery life one of the best earphones I've ever bought I give it five stars

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigMike, Awesome! We're glad that you like the sound quality, comfort, and battery life of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones, great battery life.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to block out ambient noise so I could listen to my music, audiobooks, tv, and movies while I had downtime in my shop. It does a great job keeping out droning noises, but if there's a loud bang anything like that it would pick it up and pause anything I'm listening to at the moment. I've used this for long flights and it's been a godsend for when there are crying children on flights. I've worn it for about 8-10 hours at a time during flights or when I'm honed in on gaming/work and it does get quite hot around the ears so you will sweat. Not sure how to get around that, but the noise canceling, audio quality, and battery life were well worth the purchase. This pair is probably my most expensive purchase as far as OTE headphones go but was worth it. There's an app that you need to download with it but I don't really touch it. Sort of a set and forget and only go back to it if I need to toggle certain settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TDubs,

      We're glad that these headphones are perfect for your lifestyle. Your feedback about the fit is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality and sound. Sony did not disappoint with this !! Very light weight and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luped, Thanks for sharing your experience. We're happy to hear that you are impressed with the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Absolutely the best over ear headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any review that reads that these are the best headphones for the money is spot on. This from a long time Bose disciple. Great comfortable (even when on the wrong way for a couple of hours without realize it), absolutely great sound, and very good battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cicero, Thank you for the awesome review! We're very happy to hear you're enjoying the comfortable fit, great sound quality, and long-lasting battery life of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sounding headphones and comfy. I Use them for music, watching movies and playing games. Surprised at the versatility of these headphones. Battery life is great as well. Lastly the connect app is also a awesome feature to to be able to customize the EQ.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charleswiggens67,

      Amazing! We're thrilled that you are enjoying the sound quality, comfort, battery life, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Small issues, but still great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My one gripe with these is that they sometimes cut out while I’m listening to music. The other thing is that when I’m connected to two devices (IOS), and I take a call, it messes with the whole system until I can figure it out. This could be my own user error so take this with a grain of salt. That being said, these are probably the comfiest headphones I’ve had the pleasure of owning. They might be plastic, but that doesn’t take away from the overall quality at all. I can wear these for hours on end without it hurting my ears or head (and it never has hurt…ever). The sound is great for a casual listener without trained ears, and I love the way they look. Overall, those small issues might take away from these slightly, but I would absolutely buy them again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OliviaV, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Game changer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling works great and the sound is amazing Battery life is so long

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VasthieP,

      That is fantastic feedback! We are so pleased to hear that you are enjoying the amazing sound, the effectiveness of the noise canceling, and the exceptional battery life of your WH-1000XM4 headphones. We designed these for long listening sessions with absolute audio quality, so your review means a lot to us. Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, battery life and connectivity. Good item

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, BerthaG! We're glad you are impressed with the sound quality. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Headphone Ever

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is amazing!! I bought this product while it was on a flash sale, and this was one of the best investments I have ever made. The headphones sit comfortably on your ears, the sound quality is smooth with a sturdy bass, and the noise cancellation is astonishing. The battery life is great too as it can last for almost 20 hours for me. I mainly use it for the gym, and I could go on without charging it for a whole week. With a built-in swiping feature, I am also able to skip through songs and hold down the headphone to muffle the music and listen to outside noise. I highly recommend this product to anyone looking to buy nice headphones for a decent price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JunY,

      You made the right choice! We're glad that you like the comfort, sound quality, noise canceling function, battery life, and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancellation (with music playing at low volume, I could barely hear the microwave oven while standing three feet away), comfortable, charge lasts a long time, comes with a 3.5mm cable from wired listening, excellent sound quality, iOS app that allows you to change the equalizer settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisS,

      We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality Headphone that are versatile and comfortable. I use these headphones for when I play my PS5 because it comes with a aux cord. Not a lot of high quality headphones still have aux ports on their products, and I love that Sony still does. The sony app also does a good job of helping you EQ your sound, which beats JBL's app in terms of quality and function. I would suggest spending the money to get these headphones because they will last a long time. Sony makes great listening products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TylerE, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4 paired with your gaming console! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great all around sound with extra bass.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Bose 700 ANC first and wasn't satisfied with the bass response. The highs are second to none however the bass was really lacking. I returned them and got the MX4s. All I can say is wow! Sound quality is awesome and the bass is deep and loud. The app allows for adjusting the sound and I was blown away. Definitely a keeper. Bose does have the option in their app but it does little help for bass. The MX4s headset is great for plane flights. With all the noise on a plane, the MX4s block it all. The Bose 700s left me with a earache due to the air pressure, I didn't get that with the MX4s. Great job Sony! I fly very frequently and both headsets have their plus and negative. To me the MX4s do what I need them to do. I'm bass heavy so the MX4s are great for me and the 360 sound is amazing. If you like sound clarity with light bass; go with Bose 700s. If you want clarity and good punchy low end bass, go with the MX4s. Sony did a better job when it came to all around sound. That's my 2 cents.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Avarys2cents,

      Thank you for an amazing review! We greatly appreciate how you like your new headphones when comparing to other brands in the market. It's nice to know how you are enjoying the unit especially its great bass sound and noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have some of the best noise cancellation. The cord unfortunately does not have a mic but you can make calls with the bluetooth and the other person will hear you clearly, The plastic is sturdy and light weight. Battery life is good!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey Luna,

      Thank you so much for sharing your amazing experience with our WH-1000XM4! We are extremely pleased to hear that you are happy and satisfied with the outstanding noise canceling function, sturdy build & lightweight design, crystal clear call quality, and long-lasting battery life of these headphones. We truly appreciate your input when using the supplied headphone cable.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for the 5-star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very good headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really good, they are comfortable and sound really good. I read some reviews saying that they don't fit well for them but for me they fit really good and stay comfortable over a long period of time. The ANC is really good as well, i barely hear anything with these on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lilboiled,

      Great! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony stan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like always, great sound, good price, and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KRFB!
      Thanks so much for taking the time to share your experience with your WH-1000XM4. We are delighted to hear that the great sound, good price and comfortable design are standing out.

      We're glad you chose Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Head Phone Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable and light weight. They dont get too loud but with the sound quality they provide you do not need them too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessicaM, Perfect! Good to know you like the super comfortable fit, lightweight design, and amazing sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Song headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headphone. Amazing sound quality and long lasting battery

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IvanA,

      That's fantastic to hear! We are delighted that you love your WH-1000XM4 headphones and are enjoying the amazing sound quality and long-lasting battery life.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    GREAT headphones!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough great things about these Sony headphones! I did a LOT of research and analysis before making my decision. I compared the Sony with the Bose 700 and Apple AirPods Max. The price point alone was a significant factor in my decision. But there were other important reasons I decided on the Sony. The noise cancellation technology is excellent. I have used these on several plane rides and it cancels out all the background noise. However, when important announcements come across, the voice recognition technology allows for those important messages to come through. The sounds quality is what you have come to expect from Sony. Great sound and deep, rich bass. The battery life is excellent. And if you're running low, a quick charge gets you going again. Overall, these are exceptional headphones. My 2nd pair of Sony's and a great purchase for the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FamilyGuy72,

      Awesome! We're happy to hear you like the noise canceling and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you again for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Battery life, Comfort, Weight

    Rated 5 out of 5 stars

    Perfect Bluetooth ANC Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are light weight, comfortable and long lasting (about 29 hrs from my test). Keep in mind that for gaming you need to wire up, to avoid BT lag. If you're looking for gaming headphone only, there are cheaper options out there but if you're looking for these specifics features, this is the headphone to beat!

    I would recommend this to a friend