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Customer Ratings & Reviews

$399.00

Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 12,581 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Get these!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these a a present for my father. This man is not a very techy guy so getting something that was user friendly was very important. He loves his headphones. The sound quality is amazing. They’re very easy to connect to his phone and the battery life is phenomenal. I definitely recommend these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GesN,

      You made the right choice! We're glad that your father is enjoying the sound quality, battery life, and user-friendly functions of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Some of the Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best noise cancelling headphones on the market. Very comfortable, long battery life, and excellent sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SilasM,
      Awesome! Thanks for purchasing our WH1000XM4 and we're thrilled to hear that you are pleased with the noise canceling capability, comfort, battery life and sound quality of our XM4. Thanks for choosing Sony and enjoy! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony mx4s

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product sounds really good, look the color options wich was the blue one really nice and its pretty comfortable i love the design as well and love the price the most awesome deal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Autobots, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Extremely happy with these headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds fantastic! Noise cancellation is exceptional! Very comfortable! Battery used for 5 hours and still has 90% left!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JaniceS,
      That's perfect! We are thrilled to hear that you are pleased with the noise canceling capability, audio quality, comfortability and long battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great quality headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE! The noise cancelling is so amazing. They are comfort on the head and ears. Battery also lasts a long time. Highly recommend it’s worth the price tag.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MohammedR,

      You made the right choice! We're glad that you like the noise canceling function, comfort, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Overall pretty nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and product quality. I have an extra large head though and they’re pretty tight. I usually end up with a headache if I use them longer than an hour or two. Great battery life. Sometimes they don’t cooperate with Bluetooth. They’ll be connected to something that isn’t even on and I have to go delete that option before I can use them elsewhere.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EllenP,

      We are really happy to hear that you are enjoying the sound quality and impressive battery life of your headphones! It is great to know that the audio performance is hitting the mark for you. We appreciate your honest feedback regarding the fit; while the WH-1000XM4 features a flexible headband and soft pressure-relieving earpads, we understand that comfort can vary for everyone. Regarding the Bluetooth connectivity, these headphones feature Multipoint Connection, and you can easily manage or switch between your paired devices using the Sony Headphones Connect app to ensure your primary device is always prioritized.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    Awesome headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound and very light, nice color, easy to use and connect. Awesome Christmas gift.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RaymundoM,

      We are thrilled to hear how much you love the WH-1000XM4 Headphones! It's wonderful that you find the sound awesome, the headphones light, the color nice, and the setup easy to use and connect. What a fantastic Christmas gift!

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Excellent, brand-name headphones at a great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these for my wife and she absolutely loves them. These headphones are incredibly lightweight and comfortable, with excellent sound quality and very good with outside noise cancellation. Also an excellent value for the price. Highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark,

      You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome headphones! Well worth the money. They sound great and are very comfortable. I have had them nearly a month and they are still at 80% battery. I wear them to the gym and working around the house.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Balrog, we're glad you like the sound quality and comfort of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones! Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These over the ear Sony headphones are exceptional. Everything about them is perfect. Fit, sound, battery life, etc... The best over the ear headphones I have owned since my AKG K240's from back in the 70's. Very impressive and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JROhio,

      You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones On the Market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. The comfort and sound quality is amazing. The noise cancellation is also great. Ive barley had to charge them because of how great the battery life is.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaigeandbrianH, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best Headphone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are a favorite, the sound is amazing and so so comfortable. easy to connect to most anything. The noise cancelling is top notch too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SherryP, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Awesome audio & battery for music & travel

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is incredible! They're also super comfortable and the battery lasts a really long time. Amazing headset for travel. The -1 star comes from the fact that the mic only works via bluetooth, not the 3.5mm audio jack. So I can't use it for Xbox/PS gaming (requires wired connection to controller).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LukeW, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! For your gaming needs, we recommend using headphones that are designed for consoles.

      Thank you for choosing Sony!

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    A travel must have!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my first pair of noise-cancelling headphones. I didn't think that was really a thing until I was drying a load of laundry AND cooking with the fan on and didn't hear either. These are exactly what I need and wanted and more. I've never known that headphones could pair to multiple things at once and you could switch between devices seamlessly. The battery lasts a good amount of time and charging is simple. I will never travel without these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Caressa,
      Congratulations on your first pair of Sony noise canceling headphone. It's nice to hear that you are amazed by the superb noise canceling capability of our XM4 and long battery life. Enjoy and thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great sounding and ANC headphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grab a pair during Thanksgiving sale. They deliver premium comfort, top-tier ANC for most scenarios, and full app control - its a complete package.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    I love these headphonesss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Genuinely my favorite thing I own. The sound quality is the greatest I’ve heard to date and as a audiophile I don’t have any complaints. Battery life is also insane and I’ve never had connection issues. Now the price is steep but my first pair lasted me 2 years of daily use with no issues until one of the ear swivels broke. Even then the audio still sounded as good as the first day I got them. I recommend these headphones to all of my friends, so if you do have the money to purchase them I say go for it. I don’t think you’ll regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Davi,

      Thank you for the 5-star rating! We're glad to hear that you like the sound quality and battery performance of the headphones.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and wireless. This is our second pair. My wife loves the color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dino,

      Thank you for choosing Sony!

      We're honored to hear that you’re enjoying the great sound and wireless features of the WH1000XM4 headphones. It’s wonderful to know this is your second pair and that your wife loves the color. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent earphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was always the Bose guy but my son wanted these for Xmas and when I tested them I bought two more for me and my wife. Excellent sound and noise cancelation, unbelievable battery life. The fit is also great. You can’t go wrong with these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Silversurfer,
      Wow! Thank you so much for sharing your great experience with our XM4 headphones. We truly appreciate that you are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. I bought as a gift for someone who is not so tech savvy and she is able to use them without an issue. I have the earlier version (WH1000XM3) myself and the noise canceling on the Sony headphones is unmatched. Great Sound Quality. Extremely comfortable as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tgill783, Thanks for the 5-star rating! The XM4s are indeed a perfect gift for your love ones. We're also glad that you are impressed with the noise canceling performance of your XM3s. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 4 out of 5 stars

    Well made sound.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Solid bass and good battery life. But sometimes the headphones would kick me out of silent mode for ambience sound for the little sounds even when I set the settings not to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SalvadorA, Thank you for the feedback on your experience with your Sony WH1000XM4. We're happy to hear that you like the great sound quality, solid bass, and excellent battery life of this headset. Please follow the steps on this link if the headphones kicked you out of the noise canceling mode: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
      Hope this helps and thanks for choosing Sony! -Sam Sony_US