Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10994736
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
A loyal Bose Headphone Customer Makes the Switch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a loyal Bose noise cancelling headphone customer since their first offering 20 years ago. I have owned 3 pair over those 20 years and I have always like the headphones but I have also always been frustrated by their byzantine approach to the controls on the headset. So when my last pair finally gave up, I made the decision to switch to the Sony WH-1000XM4's. I am SO glad I did. I love these headphones! Great sound quality, very comfortable, excellent adapting noise cancelling and intuitive tap/slide controls. No more fumbling around to raise/lower volume, just slide your finger up/down on the outside of the headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveinNWA, welcome to Sony family! We are thrilled to hear that you like the sound, comfort, noise canceling feature, and controls. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Game changer for air travel!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! These headphones are a game changer on long, international flights! Blocks out almost all sounds. It really makes a flight less stressful without all the noises. I also like the feature to turn off noise cancelling (just touch the right earpiece) if you need to hear an announcement or talk with the flight attendant. Highly recommend for flights!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechReviewer1, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Your assessment is spot on! These headphones are are perfect for travel or the daily commute. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Still going strong two years later
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my teenage niece and she uses and takes them everywhere. Headphones are still good, durable, sound is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello StephanieT,
Thank you for choosing Sony!
We're honored to hear that the WH-1000XM4 headphones have become a reliable companion for your niece, offering great sound and durability for everyday use. It's wonderful to know our product is helping enhance her experiences wherever she goes.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, love the ambient sound and the battery life is excellent. The best battery life so far. Also feels light on the head
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, CharlesL!
We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It’s truly rewarding to know that the ambient sound feature and exceptional battery life are making such a positive difference for you. We designed them to be lightweight and comfortable for extended listening sessions, so it's great to hear we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
The noise cancelling is great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound great delivering a rich sound for a phone in its price range. But the noise cancelling is top notch. Even without music playing it filters out most outside noise but when the music plays it is almost like being in an isolated room. The headphone battery life is long (I have gone 10hrs, off and on, on a single charge). The only ding I have against these headphones is that it plays a tone every time it automatically changes listening modes (indoors, outdoors, walking, sitting still etc) but this can be disabled in the settings. I would highly recommend these anyone who wants good sound combined with great noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WalshB,
Awesome! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Best Active Noise Cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have way better active noise cancelling than my prior pair of Soundcore Q45 ANC headphones as well as a longer battery life. That being said the sound quality is exactly the same, so if you're hesitant about spending this much on a pair of headphones they're an amazing alternative.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Conley, Thank you for the awesome review! We're glad you like the exceptional noise cancellation and sound quality of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Comfort, Sound quality
Look forward to when I can use these for travel ag
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! Perfect amount of bass and super comfortable, even after hours. Mic sounds good on calls I've made and the noise cancelling is second to none. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi f1rstlegion,
We're glad that you are having a great time with the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Worth the Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones back in March, and they are amazing. The sound quality is clear and high quality; very well balanced headphones so far. Wearing them for an extended time is not much of a problem when it comes to comfort. The noise canceling feature is great for being in your own little world while listening to audio. This is also an amazing alternative to the more expensive, higher end headphones out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Calvin,
You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Really, REALLY good.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about these headphones is awesome, not a single thing I would change. These paired with Tidal is a whole new listening experience. I'm not an audiophile by any means and didn't think I would notice any difference, but I did and it's lovely. I listen to all types of music and they have the bass for hip-hop and the highs for classical. I also use these for Teams calls on my laptop and everyone can hear me without issue, and of course I can hear them no problem. Last note is, I come from the Bose equivalent and can honestly say these are better. Which pains me to say about a US company but facts are facts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, Excellent! We're glad that you are loving the features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Dependable, comfortable, useful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have started traveling for work more and needed a pair of noise-cancelling headphones. I'm incredibly please with this purchase! The headphones connect seamlessly with my devices, the noise cancelling is strong but not overpowering, and the battery life is really long. Plus they are stylish!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CollinC, awesome! It is nice to know that you are enjoying our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Best over ear headphones IMO
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent, headphones are extremely comfortable and the battery life is exceptional.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Publicschoolcarpenter, We're glad to hear that you like your new Sony headphones. Thank you for supporting Sony! -Carl
- Pros mentioned:Comfort
Perfect for gym & travel
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This products has been great. Highly recommend for gym use. Super comfortable on my ears, I have 7 piercings so they passed the test!! I love them for airport use, no sound leak. The carrying case is super convenient for travel. Would buy these 10 times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacquelineM,
That's wonderful feedback! We are thrilled to hear that you love your WH-1000XM4 headphones for the gym and travel, and that they are comfortable even with your piercings. We're glad the noise cancellation is keeping your listening experience private!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Blocks out everything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used these on a plane and they worked very well to cancel out the noise. Being someone on the spectrum, I enjoy this purchase greatly. I will buy these again
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Mich!
We’re so glad to hear that the WH-1000XM4 headphones worked so well for you during your flight! It’s wonderful to know that our noise-canceling technology provides the comfort and quiet you need, especially as someone on the spectrum. We take great pride in creating products that make travel and daily life more enjoyable, and knowing you’d choose them again is the ultimate compliment.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Sony Wh1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality sound. 2-3 days of battery life. Easy to connect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Saltlife,
Great! We're glad that you appreciate the battery life, sound quality and how easy our WH1000XM4 to connect to your device. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
XM4 Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones you can still buy today. Even though it’s a few years old, the audio quality and features are top notch. Definitely a great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Ryec!
We’re thrilled to hear that your WH-1000XM4 headphones are still delivering a top-notch experience. We designed these to be a timeless choice for audio quality and noise cancellation, and it’s great to know they remain a favorite for you today.
Enjoy the music and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Sony quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rated one of the best for a reason. Great sound, and ANC. The Sony Headphone App offers plenty of customization. Lightweight and comfortable. The only issue I had was syncing Bluetooth to my Samsung TV. Lip sync was way off. Maybe it's my TV. Little pricey, but I bought it on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudioPhool, Thank you so much for the 4-star rating! While we are glad to hear that you are happy with the noise cancelling and sound quality of the headphones, we are sorry to hear that you are having audio sync issues with the TV and the WH-1000XM4. The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Excellent. Pair them with your TV for Movies!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first time I spend hundreds of dollars on headphones. Honestly I thought this was too much money for headphones but after 4 months now I think they are actually a steal for the quality of the sound, noise cancellation, battery, and all gestures the functions from the app. This headphones excel on every aspect. Both Spotify and Tidal sound great and I can hear notes and details on songs that I have never heard before. With that said, something great that I didn't expect is the movie sound quality. I paired these with my Sony Bravia TV and after that never used my home theater speakers again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi antores,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great but still has a remaining flaw to fix
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really nice and comfortable to wear and the audio quality is great. Noise cancellation is amazing however there's a flaw that seems to still be present from the last version of these XM3. They will be going back to the store and back to Sony. There's an issue where suddenly you start to hear wind noise in one or the other ear. I've seen people say it's moisture related (Just wearing them in the house doing desk work, no working out) and I've heard others say it's not. If you search for this issue online you'll find many others that have had this exact same issue. Either way I started getting this issue only a week into owning them and for the cost of these, I ended up returning to the store and will wait for something better to come along or if Sony is able to fix what is clearly a historical issue with the noise cancellation circuits. I REALLY wanted these to work. For comfort, sound quality, ease of use these all beat Sony's major competitor out there for noise cancellation headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MGCHI, Thank you for the feedback on your experience with your WH1000XM4. While we're glad to hear you're enjoying the comfortable fit, audio quality, and the amazing noise canceling feature, we regret to know that you're having a wind noise issue with the unit and it had to be returned.
We want to make sure that you’ve been taken care of by your authorized seller. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XM4 :
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is amazing I use these to cut grass and other outdoor yard work, workout and use them when my boyfriend is yelling at his games and I really hear anything worth the purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganE,
We are delighted to hear the noise cancellation on your WH-1000XM4 headphones is performing so well, whether you are cutting grass or tuning out loud gaming! We appreciate your feedback.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Sony xm4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancelation, sound, and battery life. Great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OctavioV,
Thank you for the 5-star review! We're so happy to hear that you're enjoying the excellent noise cancellation, sound, and battery life of your WH-1000XM4 headphones. A key feature that makes their noise cancellation so effective is the HD Noise Cancelling Processor QN1, which works in real-time to analyze and process noise signals over 700 times per second. This allows the headphones to block out a wider range of high and mid-frequency sounds, giving you a truly immersive and distraction-free listening experience.
Thanks for choosing Sony, have a great day!
DiegoV