Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10994736
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life
the best headphones i’ve ever owned.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.in the year that i’ve owned them, i’ve only had to charge them 5-7 times fully, and the battery life lasts soooo long. my little brother who does boxing also says they’re good at staying put while moving around (he does boxing, which requires a lot of movement), really impressive! looking to buy him his own soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello vonnie,
That's great! We're truly happy that you are impressed with the battery life of our XM4. Thank you for sharing your awesome feedback and for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort
Great, but...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good pair of headphones, and it's really comfortable. Got a long battery life too. The feature where it pauses the music when you speak is, however, the most annoying thing on the planet. I spend a few hours trying to figure out how to turn it off before just calling support and figuring it out from there. The hands free audio when you're connected to multiple sources on the computer is also kind of annoying as the hands free audio is (compared to the normal audio) complete garbage. I got around this by simply disabling the hands-free audio sound device on my computer and it worked just fine (with 2 or less programs).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesse, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the Speak-to-chat feature of your SONY unit. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number so we can check your file to better assist you.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really helps drown out noise around me when I have these on. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Linda, it's great to hear that the WH-1000XM4 are helping you drown out surrounding noise! Many users report that the active noise cancellation (ANC) works exceptionally well, particularly with lower frequency sounds, creating a more peaceful listening experience.
Additionally, comfort is frequently noted as a strong point for these headphones, allowing for extended wear without discomfort. If you have any specific scenarios you'd like to discuss regarding usage, or if you're looking for tips on maximizing your experience with the headphones, feel free to ask!
Thanks again for choosing Sony and for being part of our community!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Excellent Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There isn't much I can say that hasn't been already said. This is the mother of all headphones ... for the price, anyway. For a higher budget, you can perhaps find something slightly better but not for the "end of year" 2021 Christmas Season Price which knocked almost $100 off of the MSRP. Noise cancelling is great, comfort is 'all-day', and the sound clarity is pristine - clear highs, clean mids and deep lows - with the ability to customize/EQ the sound to suit your personal taste. Overall, a winner! I would definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EsKayKC, Thank you for the awesome review! We're glad you like the industry-leading noise canceling feature, comfortable fit, amazing sound quality, and the ability to customize the sound using the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound qualityCons mentioned:Volume
Quality Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did a lot of research when looking for some new premium headphones and finally decided on these. So far they work great in the short time I have used them. Some people complained about the bass not being punchy, which I'm not sure why because the sound quality is amazing. I will say the volume doesn't get super loud, which is good and bad. These replaced some Wireless Studio Beats and these are much better quality, both in sound and build. The app has some cool features as well. I'm interested to see how they hold up long term, but so far I love them. (The Midnight Blue color is beautiful)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indy, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Amazing Sound Quality!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing! They fit nicely over the ears and are very comfortable, the sound quality is great, and they fold nicely into the carrying case for compact storage, I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keith, Fantastic! We're thrilled to hear you like the excellent and comfortable fit, great sound quality, and the foldable design for easy storage. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Sony noise canceling headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best noise canceling headphones i have ever purchased. Comfortable and cancel out a lot of noises when im working out or on the plane. Great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimM, we're glad you are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Great sound 4 your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and sound quality. My 3rd pair they last easily 1yr- 1 1/2yrs. Unfortunately my last pair stopped charging. Sony offers a good warranty, however I use them daily and couldn’t wait so I bought another pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WiseShopper,
We are delighted you appreciate the great price and sound quality of the WH-1000XM4, and we truly value you choosing them for your third pair. We are sorry to hear your previous pair had a charging failure. Since you couldn't wait for a warranty claim, for future reference, charging issues can often be resolved by using a lower-wattage charger (like the port on a computer) or performing a soft reset by holding the power button while plugging the cable in. We hope your new pair provides you with many more years of excellent performance! Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Best headphones for the price
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them when on sale for $100 off before christmas and they have been a dream both for music and gaming. I dont game online or use them for phone calls so i cant say anything about the microphone quality but they put out awesome sound and are comfortable to wear for hours on end. Even though they are wireless, a great feature to have with aux ports disappearing, i use them wired always and get a wider, fuller, louder sound. Just my personal preference though. Solid headphones and even at full price are well worth the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tspinktoes,
Very nice! We're glad you like the headphones for your music and gaming experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Sound quality
Excellent live audio experience ever...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones has one of the best quality sound i hear. If you want live audio experience this is the bet product to go with..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RakeshR,
We are thrilled that you’re enjoying the "live audio" quality of your WH-1000XM4 headphones! We designed them with our HD Noise Cancelling Processor QN1 to deliver the immersive sound and clarity you are experiencing.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
LOVE these headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and great sound quality. Completely cancel out the in-home office distractions (e.g. outside traffic, barking dog). LOVE
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leah22, Great! You definitely made the right choice. We're so happy to hear they provide such effective noise cancellation for your home office, making work much more pleasant by blocking out those common distractions. Thanks for sharing your love for these headphones and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality, Weight
Good level headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, comfortable and light. Connects very easy to my phone and devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MustafaM,
Thank you for the positive feedback and we're glad to hear that you like the sound quality, comfortable design and you were able to connect your devices with ease with the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best headphones ever!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ive ever had. Noise cancellation is amazing. Upgraded from Beats Studios and ill never go back.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NyiseeT!
We are thrilled to hear that you’ve made the switch to the WH-1000XM4 and that they are the best headphones you've ever owned. It’s awesome to know the noise cancellation is making such a big difference for you!
Thank you for putting your trust in Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Very comfortable headset even with glasses on!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read several reviews on these and I was debating between these and the AirPods Pro for noice cancelling headphones. The in ear and convenience of the AirPods is more my style but the 4hr battery life was the main reason I went with these. These are by far the most comfortable headphones I have ever worn. I wear glasses and these do not hurt whatsoever even after several hours of use with my glasses on. The noise cancelling is amazing and makes you appreciate having that feature. I can’t imagine going back to regular AirPods after using this headset. Absolutely incredible and I 100% recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can wear these for hours. The noise canceling on the is amazing. By far the best headphones ive ever purchased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DarrylM,
Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony headphones! With the amazing sound quality, durable battery life, and top technology Noise Cancelling feature, we are sure you'll love them even more as the time goes by!
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Battery life, Sound quality, Weight
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is amazing and weight is very light, however the bass and volume are a little disappointing. It has a very clear sound and was a good purchase, hopefully they update with more volume and bass. More bass would be a great thing if volume is maxed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wally, thank you so much for the 4 Star rating. We are thrilled to hear you are happy and satisfied with the long-lasting battery life, lightweight design, and clear sound quality of our WH-1000XM4! We are sorry if the bass and volume of these headphones did not live up to your expectations. There is good news, however! Download the Sony Headphones Connect app as it includes all sorts of tools that can be customized to fine-tune your music. There is even an EQ for bass and treble sound. This will give you more control over your headphones and their performance.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Amazing sound, amazing noise cancellation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to these from Sony H.ear On 2 (WH-H900N). Some audiophile reviewers complained that out of the box, they sound too "dark" and "bass-heavy" (one audiophile compared these headphones to strapping a pair of Toyota Corollas to one's head). I found the opposite. My previous headphones were much darker and more bass-heavy than these. These have much clearer mid and upper range, while still having a nice punchy bass, even if not as punchy as my old H.ear On 2 headphones. If you are an audiophile, you might find the sound disappointing compared to using analog headphones with a $1000 pre-amp/DAC, but every other reviewer I came across praised the sound quality, and being used to cheaper headphones, I have to agree. As with other Sony headphones, the touch controls are super intuitive and easy to use. The noise cancellation is among the best you can get, and this very much improves the apparent sound quality of any music you listen to. I didn't like the Adaptive Sound Control. It's a good idea in theory, but I found that it constantly made "gong" noises while constantly adjusting the noise cancellation levels. I decided it wasn't worth giving up battery life for the constant interruptions to my music, so I turned it off. and manually adjust noise cancellation and transparency as needed. DSEE is a bit gimmicky (it's basically Sony's audio version of DLSS), but as with my older Sony headphones, I find it worth the loss of battery life for a slight improvement in sound quality. I set it to prefer sound quality over connection stability, but for some reason, it is stuck on AAC and won't use LDAC (I'm using an Android phone, and don't have multi-device turned on). I do not use speak-to-chat, as I talk to myself during podcasts, sing along to songs, etc. As with other Sony headphones, you can cover the right earcup to temporarily turn down the music and turn transparency mode on. The music resumes as soon as you remove your hand. Alternately, you can take the headphones off to pause the music. Either of these works better for me than voice-activated transparency. Fair warning: user reviews from older users report that these headphones are not very durable and can break easily. Treat them with a lot of extra care.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, Awesome! Thank you so much for your detailed review! We are glad to hear that you are happy with the sound quality and noise cancelling of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl
- Pros mentioned:Sound quality, Weight
Great sound and noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, great sound! The noise canceling feature works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EPoole, thank you for the great review! We're honored to hear you're enjoying the rich sound and industry-leading noise cancelling of the Sony - WH1000XM4. It's awesome to know their lightweight design is adding to your comfort, too. Thanks for choosing Sony, and we hope they keep delivering an exceptional listening experience every time! Best regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Rocking with comfort.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went on a search for headphones with good sound quality, solid active noise canceling at a price point that made sense. These fit the bills and are overall comfortable while wearing my prescription glasses all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SabrinaS,
Thanks for the review! It’s great to hear that our product has effectively met your needs. We are sure their amazing Noise Cancelling Technology, and their comfortable and lightweight design will make you like them even more! Do not forget to download the Sony Sound Connect app to enhance the sound quality and the experience!
Thank you for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Battery life, Sound quality
Loved it, i bought a second pair
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the price. I unfortunately lost my first pair but I bought them again Long lasting battery, easy to use, and comes with a case! Love the noise cancellation!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleC,
We’re so glad to hear you love your WH-1000XM4 headphones so much that you got a second pair! It's great to know you're enjoying the long battery life, ease of use, and top-tier noise cancellation.
Thanks for choosing Sony again—we appreciate your support! Enjoy! -Maria