Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10994736
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Sony headphones review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love love love these headphones. The better life is amazing, I only have to charge them once a week. The noise canceling is top notch you don’t even need the volume to be turned up that loud for it to kick in and I just love the design of them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanaT, nice! We're glad you love your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony XM4 headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing clear sound quality with the comfortable fit. The padding and sound quality is absolutely amazing. The touch pad features on the side are a bit inconsistent but that is the only complain.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, Thank you for your fantastic review of the WH-1000XM4 headphones! We're thrilled to hear that you love the clear sound quality and comfortable fit. We appreciate your feedback on the touch control panel and will use it to improve our products. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Huh What Did You Say
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't that impressed at first, but they got better and better. First time I really used them was for a flight from Atlanta to New Jersey, to West Africa. I probably used them for a total of about 6 hours and when I landed they were still at 90 percent power. On the flight back someone had to wave to get my attention because I couldn't hear the passenger that was 3 feet away from me that was trying to get my attention.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcDee,
You made the right choice! We're glad that you like the battery life and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best noise cancelling and bass
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome! I had the previous version for a few years until they broke, so when I got these I was hoping they would live up to the XM3s. And they do! The noise cancelling is elite and blocks out almost all ambient noise. The sound is clear and the bass is the best sounding I've heard in headphones. The quality of the construction is great and they're comfortable to wear for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigStan,
We regret to hear about what happened to your previous headphones. We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphone review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid headphone. I’ve tried the AirPods Pro max but these sounds way better. Punchy base with great noise cancellation. Sound quality can get a bit better but unless you are using multiple headphones throughout your day you won’t notice it. One downside is that it doesn’t have a lot of padding at the band for my liking but you can always get a third party cushion and attach it.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed and insightful review, Cbmn!
We are thrilled to hear that you consider the WH-1000XM4 to be a "very solid headphone" and that you specifically found that they sound way better than the AirPods Max. We are delighted you are enjoying the punchy base with great noise cancellation.
We also appreciate your candid feedback regarding the sound quality potential and the padding on the headband. We value these detailed points as they help guide future product development and design improvements. It is helpful that you pointed out the option of using a third-party cushion to enhance comfort for your preference.
Thank you again for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Fantastic Sound Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Something you need to understand going into the prospect of buying active noise cancelling headphones is that no review — not mine, not anybody else's — is a substitute for putting on a pair and trying them for yourself. That said, I absolutely love my Sony WH-1000XM4 headphones, and wouldn't trade them for anything. It's perfectly possible to use these with no sound cancelling whatsoever, and they're fine for that, I suppose, but they really come into their own when you use them as they were meant to be used. Also, like some other manufacturers' offerings, these are intended to be used with an app installed either on a smartphone or a tablet, because in order to have full access to the range of capabilities they're capable of, you need the app. However, whether you have an Android-based phone or an iPhone, or you have an iPad or an Android-based tablet, you're good to go. Sony has made their app available on both platforms. So, if you're anathema to having or using a smartphone or tablet, then look at a much more basic model, whether from Sony or anyone else. That said, these units are INCREDIBLE at nulling out background sound. In fact, they are built to be able to identify and selectively cancel out different kinds of sound. This can mean something like train and subway noise, motor noise, and a whole range of other things. They can filter out — or not filter out — human voice. In fact, they can selectively not filter human voice yet filter out much of the rest of the spectrum, letting you have a very comfortable conversation with someone without having to take them off and put them back on again. The app, used in conjunction with a tablet or smartphone, can be set up to know if you're at home, if you're out at some specific location, or if you're on the move, and function accordingly. Riding your bike? Going for a walk? Well, perhaps you shouldn't mute out all vehicle noise for safety reasons, and these headphones allow for all those sort of possibilities. So yes, these are not cheap headphones by any means, but for what they do and how well they do it, they're worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SciFiSurfer,
Awesome! We're glad that you're happy with your investment. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
I would recommend to any one!!!!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphone. Noise cancellation is perfect. Bass is great. Sound quality is uuummm I say about little above average. Has many great features and customization in the free app. Really soft ear cushion comfortable for really long use and none it feel cheap quality material
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Batman,
Thank you for sharing your feedback. We're glad that you are pleased with the noise canceling capability, comfortable design and sound quality of our XM4. Also, it's nice to know that you were able to utilized the Sony app to customize your XM4 to your liking. Thanks for your recommendation and for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Blocks surrounding noise for great sound. Feels comfortable for long period of time and holds charge well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vane, thank you so much for the 5 Star review! We are so happy to hear you are satisfied with the incredible sound quality, fantastic noise canceling function, comfortable fit, and long-lasting battery life of our newest industry-leading Noise Canceling headphones, WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality, Weight
Better than Airpods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best audio even compares to Airpods Max IMHO. Feels light on the head but yet so intuitive with the controls. Freaking long battery!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evan, We are glad to hear that. You chose the best brand! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase. Vincent
- Pros mentioned:Bass, Sound quality
My Bluetooth Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, good bass, easy to connect, they fit perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseM, wow! We're glad you like the ease of use, sound quality and fit of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Life changing for traveling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality. Tried the Bose quietcomfort initially and returned them for these instead. I used them on a trans Atlantic flight and it was incredible, couldn't hear the airplane at all. Battery seriously lasts FOREVER and the foldability is very convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MACADELIC, we're glad you like the sound quality, noise canceling feature and battery of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Best Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one only best Headphones ever created by Sony. Amazing sound quality and comfort. Comes with a travel case. Easy to use and amazing batter life. Comes with customizable equalizer and HiRes LDAC output
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RohithGoud, Thanks for the 5-star rating! We're glad you are impressed with the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Overall excellent except for battery remaining %
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. Very comfortable. Fantastic noise cancelling. Great colour. My only issue is the battery is finicky when it comes to charging. I ONLY use these headphones for flights so after some odd battery remaining figures, I just charge before flying (regardless of what the battery indicator says) and all is usually okay. I am taking away 1 star for the 2moverseas flights in which my headphones died 1 hour in due to me thinking there was 90% battery left.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamB,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, comfort, noise canceling function, and design of the headphones. Your feedback about the battery life is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
Usage hours may be different depending on the settings and conditions of use. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
If you continue to have battery issues, reset and initialize the headset. Please refer to the steps on these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
-Ralph
- Pros mentioned:Comfort, Sound quality
So good I bought it twice!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a pair for myself and my wife loved them so much that I needed a second pair so I could get my headphones back for myself. Perfect for doing household chores and zenning out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChipHaynee, Thank you for sharing your positive experience with the WH-1000XM4 headphones! It's wonderful to hear that you and your wife are enjoying them so much that you needed a second pair. These headphones are indeed perfect for household chores and finding a moment of zen. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long lasting, comfortable and great noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1234, We are so glad to hear that you are happy with the battery life, comfort and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great noise canceling and battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been great, the battery life can last me all week before having to charge them. The noise canceling is amazing, and the ambient mode is great as sometimes I'd like to be able to hear my surroundings when listening to my music. I'd recommend these to anybody and think it was a worth while purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bluenino1, we're glad you are enjoying our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Excellent noise cancelling and stable bluetooth
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.During work-from-home, I used to use Apple AirPods Pro, because of noise canceling function. However, AirPods Pro sometimes disconnects while a meeting that I struggled with. Sony WH-100MX4 has a better noise cancelling and over-the-ear style that doesn't harm to my ear, so I could use it for a long time in a day. In addition, Bluetooth connection to my mac is very stable. I never encounter unknown-disconnection. Overall, I'm very happy to use this product and keep use it while a meeting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuyer, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Battery life
Would recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality and bass is as perfect as can get. Would recommend this headphones where it’s for personal uses or for travel. Great battery life and great app to adjust the equalizer and sound quality of the headphones to your likings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benjamin, Thanks for the 5- star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great sound quality!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good fit. Great sound quality! Would definitely buy these again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebeccaH,
Thanks for the feedback! We're glad to hear you're happy with the great sound quality and fit of your WH-1000XM4 headphones.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Comfort, Sound quality
Great sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite being out for a number of years now they still sound amazing. I was debating between the XM5s and these and these were more comfortable and felt slimmer. I have really enjoyed these anywhere I go including the plane where it blocks out all sound except announcements. Overall I highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WalkerC,
Wow! Hearing that kind of compliment is awesome! Thank you for sharing your feedback and we are truly grateful having you as our customer and enjoying the amazing sound quality and design of our SONY WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco