Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Premium headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these to use around the house or when traveling and it definitely hits it out of the ballpark. Great sound and comfort. The noise cancellation is phenomenal. The sony app is also great where you can tweak the EQ and various settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Madrid,
Fabulous! Glad to hear that your WH1000XM4 headphones perfectly suits your needs and expectations. We really appreciate that you like the premium sound, comfortable fit, noise cancellation, and Sony Headphones | Connect app which will let you fine-tune your music to your liking. Thank you for an awesome feedback and for choosing Sony! - Kris
- Pros mentioned:Sound quality, Weight
Love the sound!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and great design. I love the sound and deep bass response.
I would recommend this to a friendBrand response from SonyListens
Posted .HI MauiBlue,
We're glad you like the design and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Worth The Money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Has awesome sound and is really good with blocking out other noises. Bettery life is great and comes with a cool carrying case! We love it so much, we bought 2 more for other members of the family. Well worth the purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReubenP, nice! We are happy to hear that you love the sound quality, battery and carrying case of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Compact, comfortable, overall great.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality. Noise canceling is the best i have come across. I love the fact that i can fold them up and travel with them. Battery life is insane, took them to work and used them for four eight hour days. Towards the end of the fourth i got the low battery warning. Overall very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnSmiles, Great! We're very pleased to hear you like the amazing sound quality, industry-leading noise cancellation, comfortable fit, and excellent battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Love Sony's Sound Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the features on thus noise cancelling headphone. It offers many of the same features as Apple and Bose. I've always been satisfied with Sony's sound quality. They're also comfy, even after hours of editing photos, and the grey color matches much of my equipment which give it aesthetic bonus points.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derrick, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Best bluetooth headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable. I can even sleep on my side with them. it charges with USB C, which is awesome because of the many usb c devices I have. The touch gestures, auto pause when taken off and noise cancellling on these are just some of the features that make it so great. The only negative thing is that it doesn't feel or look all that premium. I guess the lightness of the headphones had to come at a cost from somewhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nykwon, Thank you for your amazing feedback! We're glad to hear you like the comfortable fit, USB-C, touch controls, audio detection, and industry-leading noise cancelation of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
10/10
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Noise cancelation is great! I cannot hear anything around me when I wear them and they are comfortable as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraA,
Perfect! We're thrilled that you are enjoying the noise canceling function and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Same Great Headphones as Before... but Better.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphones after owning a pair of the first generation of these head phones for 3 years with heavy use (~100 hrs/week). These were super light, but still feel as durable as the last pair. The sound and noise canceling are still great! Being able to finally pair with 2 devices is a great addition. However the speak for turn off NC is kinda useless. Thankfully you can turn that off. I highly recommend these headphones! They're great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DomIGuess, we appreciate your recommendation. You defintely made the right choice. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Not for long hours
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about 2 weeks and hopefully counting. But my only complaint is it hurts the top of my head. Everything else is awesome! Pros: -Good noise canceling -Good sounds -calls are clear and good -2 bluetooth (this could get annoying sometimes too, cause they tell you every time it connects/disconnects) -great battery life -nice looking headphones Cons: -Hurts the top of my head and ears (when I have my glasses or wears them too long) -Annoying how it goes to ambient mode when you start talking (not good if you like to sing along to music) Honeslty not sure if it's worth the price tag, but it does help me study better at home, as my neighbors likes to party alot.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Asada,
We appreciate your review of the headphones. We're happy to hear those positive remarks. Make sure to adjust the headband for maximum comfort and fit. You do have the option to turn off the Speak-to-Chat function (Hold 2 fingers to the touch sensor control panel once again until you hear the voice guidance say, “Speak-to-chat deactivated"). You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
~Ralph
- Pros mentioned:Battery life
Perfect for work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife absolutely loves these, and they're helping her concentrate at work! She charges them about once a week and they last her. She even brought them on vacation to distract herself during my driving shifts. Love love LOVE the color. In fact I accidentally ordered the black and had to return them and get the blue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Franklin,
Thank you for choosing Sony!
It makes us really happy to hear that your wife is loving her WH1000XM4 headphones and that they’re helping her stay focused at work. We’re glad the long battery life and comfort make them a great companion both in the office and on vacation, and that the blue color was worth the swap. Thank you for sharing such a thoughtful review!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
I love this headphone.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphone. One of the best ANC headphone I ever own. Way better than the multiple Beats I owned. Really really comfortable to wear for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, RiverRunning! We're glad you like the noise canceling performance of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great headphones! Just one problem..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are of superior build quality. There is an issue that arises with extended use, or more specifically, extended use with too much pressure on the earcups. Earwax manages to penetrate all the way to the active noise cancellation chip, leading to an incredibly loud, annoying, and seemingly never-ending high pitched ring. The problem can be solved by taking apart the headset but it’s inconvenient. Apart from that, the ANC and audio quality are everything you could expect at this price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
Thanks for taking the time to share such a detailed and thoughtful review of your WH-1000XM4 headphones. We're very happy to hear that you appreciate the superior build quality, audio performance, and noise cancellation.
We are sorry to hear about the specific issue you've experienced with the high-pitched ringing. We understand how frustrating and inconvenient this can be, and we truly appreciate you providing such a detailed description of the problem's cause. We do not recommend that customers take apart their headphones, as this can cause further damage and may void the warranty.
This type of issue can sometimes be caused by moisture or debris affecting the internal microphones used for noise cancellation. For an official solution, we recommend contacting our support team directly. They can provide you with the proper servicing options to ensure your headphones are restored to full performance while maintaining their integrity. This is the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Sound quality
Excellent but...
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones I've worn. The sound is so clear and the bass is perfect where it doesn't muffled the music. The comfort is good but if you have them on at least 3 hours, your outside ears starts hurting in discomfort. The JBL under armour is the most comfortable. Battery life is very long. Overall everything is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YikesBikes,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality and battery life of the headphones. We also appreciate your review about the comfort of the headphones. For optimum performance, make sure that you are wearing the headphones properly. You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great sound and quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife and I share office space so I needed some quality NC headphones. I was looking at another brand until the associate told me to listen to these before I made my decision. So glad I listened to his advice. Have to add that I have Cauliflower ear and most cheap over the ear brands kill my ears after a few minutes. Not the case with these, I sometimes forget that I have them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great for traveling
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphone. Much cheaper than my previous BOSE headphones that were much more expensive. These have lasted longer and are doing great, wonderful sound. Easy to use and charge. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamH,
We are thrilled to hear that your WH-1000XM4 headphones are earning a 10/10 rating! It is fantastic to know that you are enjoying the wonderful sound quality and finding the battery life and ease of use so reliable. We take great pride in creating products that stand the test of time, so hearing that they have outlasted your previous gear is the best compliment we could receive.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality, Weight
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC headphones for the price. Paid $278. Lightweight and comfortable-easy long time wearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Odysseus,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Sony headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent set of headphones this sound quality is exceptional the fit the overall design perfect.
I would recommend this to a friend - Pros mentioned:Sound quality
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones. Connect easily with my iPhone and the sound quality is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TheresaB,
Thank you for choosing Sony!
We're immensely pleased to hear you're enjoying your WH-1000XM4 headphones. It's great to know that the easy connection with your iPhone and the exceptional sound quality have enhanced your listening experience.
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
Best headphones on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones with all the newest features on the market. Noise cancelling is under then Sony 1000xm3, but can be improved in next OTA updates. Cushions are super comfortable, however, people with big ears can feel some discomfort. Swipes/taps will not work with gloves in cold weather. Sound quality is one of the best on the market, bass is great but not too deep comparing with some bass-oriented models like beats studio.
I would recommend this to a friend - Pros mentioned:Bass, Comfort
So good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been sooo worth it. They are so comfortable and easy to setup. You can edit the audio to your liking and I love how you can adjust the bass. I really enjoy them for the occasional jamming sesh!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CeciliaD, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl