Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$348.00

Customer reviews

Rating 4.7 out of 5 stars with 12567 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 12,567 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review of Sony Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing and the sound is so impressive! I bought this for my boyfriend as an anniversary gift and he loves it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Daniela!
      Thanks so much for your feedback. We are thrilled to hear that the WH-1000XM4 is making such a great impression. We're glad your boyfriend is enjoying them!

      We're genuinely thankful you decided on Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent, no complaints

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ANC, Excellent Sound, Super comfortable, not hot, no complaints at all with these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Avocent, We're very grateful for this positive feedback! Thanks for leaving us such a wonderful review of your WH-1000XM4! We really love to hear you are comfortable using your WH-1000XM4 for long periods of time and you're enjoying the exceptional noise cancelling feature, and overall sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    XM4 > any other headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are way better than AirPods Pro, Beats Studio and AirPods Max are too overrated and overpriced. Offers better sound quality and headphone itself from all of those including XM5, not really worth upgrading to the new ones plus you save $50. Not much of a difference XM5 from XM4, also XM5 feel cheaper quality. Just buy these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ImanolCampos,

      Great! We're thrilled that you found the perfect headphones in the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones.

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well and have excellent sound quality, highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BOOB,

      Thank you for choosing Sony!

      We’re elated to hear that the WH-1000XM4 headphones are working well for you and delivering excellent sound quality. Your recommendation means a lot to us, and it encourages our team to keep providing premium audio products that enhance your listening experience.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great sound

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had doubts on wait on fit, super comfortable, lightweight, and customizable. Has great sound and base

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gxm74,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best Headphones

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall rating of 10/10 it has really good bass, the surround sound is perfect and the noise cancellation? Where do I begin, it’s Perfect!! I used to own the Skull Candy Crusher but it was wearing off, but this one is top quality product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GreatMoniter,
      Thank you so much for such a great review! We're delighted to hear your satisfaction with the deep bass, surround sound, noise canceling features, and overall performance of your WH1000XM4 headphones. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pleased!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some challenges connecting via bluetooth at first, but once I figured it out, I am very happy with them. The sound quality is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jack,

      We could not be more pleased to hear that you are very happy with your WH-1000XM4 headphones! We're glad you worked through the initial Bluetooth challenge, and we're delighted you are now enjoying the excellent sound quality. Thank you for your review and for selecting Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Sony XM4

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great. The fit leaves a little to be desired. This is the first headphones I’ve had where it feels like either my head is to small or my ears are set to high up. On all my old headphones the ear-cups needed to be adjusted down. On this set the ear pieces are all the way up and the band over the top of my head really doesn’t touch anything. Again though they sound good and have a decent play time whether using noise canceling or not. The only way I would recommend is to physically sit and wear them for an extended time. These are over the ear headphones and I initially thought they felt good. It was a little later I figured out they really didn’t git as well as I originally thought.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyXM4,

      We're glad that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the fit is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Absolutley amazing sound

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted these headphones for a while because my work changed to work from home, my cheap headphones finally broke so I ordered these finally when they were on sale. I wish I would have bought them a year ago, they sound absolutely amazing, I was worried because I listen to a lot of metal and usually the bas isnt there in cheaper headphones, but these sound amazing. I highly recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alm48079,

      Very nice! We're glad you're satisfied with your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound cancellation & Super comfortable

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our second pair- my husband’s is the prior model ending in 3 (this one is 4) Both extremely comfortable- for us more comfortable than the Bose and equally as great with sound cancellation in our opinion Note- we tested Many models of various brands this orice range has a significantly better noise cancellation than the lower price ranges My hisband has used his on a 14 hour flight- awesome! Super easy to learn features Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sudie, we're glad you like the comfort, sound quality, noise canceling feature of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very Happy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, very happy. Comfortable and sounds great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, JohnY,

      Thanks for the 5-stars rating! It brings us great joy to hear how much you are loving your Sony Headphones! Their modern and comfortable design, and amazing sound quality will sure make you enjoy your favorite songs for a long time!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Perfect Fit

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound great, lightweight, and are excellent for noise cancelation. I can fall asleep easily with these on. Perfect for watching tv or movies, which is my main use for them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertD, Thank you for the positive review! We're glad you like the great sound, lightweight design, excellent noise cancelation, comfortable fit even while sleeping, and overall features of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    9/10 if you ask me

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are probably the best headphones i’ve bought. Personally, I love how you can customize the sound and the bass when listening to music. It’s like like I can hear each instrument while also being able to hear the song. Only thing I don’t like is that I can’t connect them to my PS5 via bluetooth, using the cord can be annoying at times.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, KyraJ,

      Thanks for the review and the 5-stars rating! We definitely can take the feedback into consideration for future references, regarding the connection between the headphones and the PlayStation 5! It is great to hear that you are enjoying the Sound Customization and Optimization!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, comfortable, quick to connect, long battery life, sounds great, good mic - what's not to like.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBCustomer, we're glad you like the comfort, battery and sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing Sound

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing. Noice cancelling when wanted works great. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArleneM,
      Thank you for your review! We're thrilled to hear that you're enjoying the Sony WH-1000XM4 Headphones and that the sound quality, noise cancellation, and comfort meet your expectations.
      We appreciate your support and thank you for choosing Sony!
      -Maria Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AWESOME SOUND!!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding headphones that I've ever put on, highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Electronicssgeek,

      Thank you for choosing Sony!

      We’re excited to hear that the WH1000XM4 headphones have delivered such an exceptional audio experience for you. Your high recommendation means a lot to us and motivates our team to continue crafting products that bring enjoyment and quality to our customers’ lives.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Incredible sound!

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones definitely sound amazing! They're incredibly comfortable and I love that they fold up in the hard shell carrying case. Everything about this product is premium.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kunaminy,
      Fabulous! Nice to hear you are enjoying the superb sound quality, comfortable fit, design, and overall performance of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The Best Purchase for Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beat headphone I had in years. the headphones are super comfy and they do not slid down. they truly are noise cancellation because when i can’t hear when people call my name, i only see them mouth but no sound comes out. definitely recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ElizabethD,
      Thank you for your recommendation and for giving our WH1000XM4 and 5 star rating! We are truly happy to hear that you are pleased with the amazing noise canceling capability and comfortability of our WH100XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent wireless headset, excellent sound quality, excellent noise cancelling. Impressive! And I much prefer this design to the XM5 model. The design of the XM4 seems to be sturdier and of better quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HyTekCat,

      Great! We're glad that you like the sound quality, noise canceling function, and design of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Audiophile Wonder

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is known for high end audio, and this is no exception! Even better than the MX3, the bass is really deep, and the high end is clear with easily discernible vocal notes. You can hear instruments individually, not all meshed together. This really makes a difference in your enjoyment of music! I was considering the Bose 700, but Sony offers so much more flexibility on their app to let you control the performance. You won't be disappointed in this choice!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BocaCEO, thank you for your compliment. We are also glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US