Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Comfortable and great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and sound quality is great! Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Brendan,
Thank you for choosing Sony!
It’s fantastic to know that you're enjoying the WH1000XM4 headphones! We're delighted to hear that you find them comfortable and appreciate the sound quality. Thank you for recommending them!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Just do it!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! Best headphones ever!!! Super comfy, the features are great and the sound is BOOMING! Very clear!!! I also use them as a gaming headset with the aux, perfect!!!! I traded in the WF-1000XM4 earbuds for these, I really loved the size of the earbuds and the sound, but my ears just aren’t meant to put things in as I had discomfort after only an hour, there’s no discomfort with over the ear!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Koshetos,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Volume
Sound really good but possible glitch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound pretty good but once I power up the headphones, the volume starts at around 75% up even tho I never leave or even use them at this volume level. Took back first pair because of this and the replacement did the same thing. So if they’re all like this, be careful when first turning on music after powering on headphones. Not sure is these split seconds of high volumes will damage headphones. Turning down the volume all the way after powering on doesn’t fix issue either. As soon as I first press play after powering on, that’s when the volume is way too high. And unfortunately, I have to press play in order to lower the volume.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sammy,
We're glad that you like the sound quality of the headphones. We do appreciate your feedback about the volume when turning it on. The volume level may vary depending on the source or device. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony WH1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife to use in the airplane. I have the same headphones, They are very comfortable, the sound canceling is excellent and the quality of sound superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZeekNYC,
That's very nice! We're glad to hear that you like the noise canceling, sound quality, and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Excellent Sound Quality and Noise Cancellation
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I almost didn't buy these- but I am glad I did. The sound quality is superb, especially for the price. The model is already a couple of years old but abosutely worth it. I honestly forget to charge it because the battery life is that good. My main driver during flights, long or short.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kelsey,
You made the right choice! We're glad that you are enjoying the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Happy with the purchase!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter (25) loves these headsets. They are comfortable and have an amazing sound. She was thrilled to open them on Christmas Day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lkjd, that's awesome! We are thrilled to hear that your daughter loves her WH-1000XM4 headphones and is enjoying their exceptional sound quality and comfortable design. Thank you for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Sony vs. Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point, I am happy with my purchase. I read a lot of reviews between these Sony and the Bose, and because I am an Android user, I chose the Sony. The battery life is great, the noise cancelling is decent, and the sound is good. I don't think these are as crisp and clean as the Bose brand, but I am happy with the overall product. I would recommend the Sony headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Eileen,
Thanks for choosing our Sony WH1000XM4 over Bose and we're glad that you appreciate the sound quality and noise canceling capability as well as the battery life of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Sound quality
Great on the airplane
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for long distance flights and they did not disappoint. Great noise cancellation to block out engine hum and surrounding people. Was helpful for reducing the sound of a crying baby. Also produced good sound quality for airline movies. I still like to use the cable to be able to connect without WiFi and it worked great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MRoath,
We're so happy to hear your WH-1000XM4 headphones were a hit on your long flights! It's fantastic that our noise cancellation effectively blocked out the external noises – that's exactly what we designed them for. We're also thrilled you enjoyed the great sound quality for your in-flight movies and found the wired connection convenient.
Thanks for choosing Sony and sharing your positive experience. We hope your headphones continue to make all your travels more enjoyable!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Great looks, sound, ANC and comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent upgrade from my dead WH-H900N headphones. From the looks, to the comfort, to the ANC and of course the sound. Ended up getting another for the wife, she loves them too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RogerM,
What a nice upgrade! Thank you for your purchase and we are happy that you and your wife are pleased with the audio quality, awesome ANC feature, design and comfortability of your new headphone. Thanks for the 5 star rating and for choosing Sony! - Marco
- Pros mentioned:Sound quality
Works Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a great price and wonderful quality. Even when everything is really loud around you, it silences it so all you hear is your music or audio book.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy!
Thank you for your feedback! We are really happy to hear that the WH-1000XM4 has been a great fit for you.
These headphones come with industry leading noise cancellation, so you can fully immerse yourself in your music or audiobooks, even in noisy environments. Plus, they offer up to 30 hours of battery life, touch controls for easy use and a comfortable design that’s perfect for all-day wear.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Incredible comfort and sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous version which my wife quickly took ownership of. As soon as the XM4s released I knew I’d be grabbing a pair. It’s had to improve on perfection, but Sony somehow has. Sound is incredible, extremely comfortable for long listening sessions, and the gestures to navigate songs is intuitive. Hands down worth the money, especially when you can grab them on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sandz,
Great! We're thrilled that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Best pair of over the ear wireless headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is probably one of my best purchases this year. As a musician and producer, I have to give credit to Sony on this pair of headphones. The sound is phenomenal and the noise canceling works great. The frequency response is great and I like the app you can adjust specific frequencies if you want to change how they sound. The battery life is super great. It was worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ishy33, Glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Perfect Headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: 1) The sound quality is great. 2) The noise canceling feature is great. 3) Very easy to link my phone; 4) Ligh weight; 5) Compact, easy to carry 6) Comes with useful accessories.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WEA10023, Awesome! We are so glad to hear that you are enjoying your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Awesome Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, comfortable fit, great noise canceling feature. Very light on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Battery life, Sound quality
Highly Recommend!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so glad I purchased these headphones. I've been eyeing them for a while for my workouts. The noise cancellation is top tier! Quick to charge and maintains charge for a long time. I would def recommend these!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanaH, Thank you for choosing Sony! We are glad to hear that you are happy with your new WH-1000XM4 purchase! Thank you for the 5-star rating! -Carl
- Pros mentioned:Comfort, Sound quality
Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent. I had to download the app to my phone and synch it to all my devices. Took a few hours to familiarize, charge, and synch. It works great and fits comfortably. Love the noise cancellation that is built in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CRYdsktop, Thank you for the 5-star rating! We're glad you're enjoying the great noise cancellation and sound quality of your Sony WH1000XM4. We appreciate the positive feedback and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great Sony Fidelity and Noise Cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Strong technology which you would expect from Sony. The noise cancelation across the entire audio spectrum including an aircraft interior is impressive. Balance and fidelity are excellent. Controls are simple to master. The one negative is the relatively fragile feel of the head phones compared to older models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User900875,
We are delighted to hear that the technical performance of the Sony WH-1000XM4 headphones meets your high expectations!
It is wonderful that you found the noise cancellation impressive across the entire sound range, especially within an aircraft cabin. We are also pleased that you recognize the excellent balance and fidelity of the audio and the ease of mastering the controls.
We appreciate your feedback regarding the perceived structural integrity compared to previous models. We assure you that while we optimize the design for reduced weight and comfort, the materials used are durable and rigorously tested for daily use and portability.
Thank you for choosing Sony for your listening needs!
Regards,
Dominick
- Pros mentioned:Sound quality
Excellent!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wireless headset, excellent sound quality, excellent noise cancelling. Impressive! And I much prefer this design to the XM5 model. The design of the XM4 seems to be sturdier and of better quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HyTekCat,
Great! We're glad that you like the sound quality, noise canceling function, and design of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Best on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancels effectively without music. Good fit (compared to beats). Holds a charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
Awesome! We're glad that you like the fit, battery life, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
No regrets
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are so amazing the color silver looks amazing and they are so comfortable to use the sound is amazing and the noise canceling is top tier the battery lasts long and I love the fact it has an option for aux which some headphones have gotten rid of usb-c is also a plus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alec, we're glad you like the comfort, noise canceling feature, battery life, and sound quality of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl