Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Hands down the best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, best noise cancelling I’ve ever experienced. Fit is comfortable. Only knock is the ambient sound for me sometimes doesn’t register quickly enough and I find myself having to pause music to hear someone speaking with me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristianM,
Thank you for leaving your feedback and we are happy that you are satisfied with the excellent sound quality and noise canceling of our WH1000XM4. You may find this link helpful regarding Speak to Chat feature of our XM4.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Sounds great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and connection is amazing and they are light and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesR, Thank you for the positive review! We're delighted to hear you like the amazing sound quality, excellent connectivity, and light and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Reliable headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Has had no issues for over a year despite a few drops. Comfortable around the ears. Comes in nice colors as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SangK,
That's great! We're glad to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Battery life, Comfort
Best headphones ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. They are so comfortable and the battery lasts ages.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiogoZ, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 is the best sounding headphones that you've owned. It's good to know these are perfect for your lifestyle and that you find them extremely comfortable for long wear without causing any discomfort or sweating. Thank you for leaving us such a wonderful review! Enjoy! -Jess
- Pros mentioned:Comfort, Sound quality
Simply the best hands dwon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried many headphones and these are by far the most comfortable and have the best noise canceling aside from the apple airpods max, but the airpods max are too heavy in my opinion and too expensive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flakotech, You've made an excellent choice! We're thrilled you like the comfortable fit and great noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the best headphones I’ve ever owned. Sound quality is amazing and they are really comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anna, fantastic! You've certainly made a great choice! We're truly happy to hear about your satisfaction with the amazing sound quality and very comfortable fit design of your WH-1000XM4. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome quality and comfortable. I will buy again for my children
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TammyfF, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
XM4 Rocks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is better than the Beats Studio Pro we have, power button is correctly placed and volume and controls are swipe sensitive versus buttons.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi THD1,
That is great to hear! We're glad you're finding the superior sound quality and intuitive swipe controls of the WH-1000XM4 headphones an improvement.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Bass, Sound quality
Perfect!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before i settled on these i tried JBL - Club 950NC Wireless Noise Cancelling Over-the-Ear Headphones and the quality and sound is night and day. These sony headphones has very good noise cancelling, bass and overall sound. Ive tried many headphones and these are top 2.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hollywudjones, Wow! Thank you for sharing your thoughts and experience using your WH-1000XM4! We're glad you're enjoying all the improvements we made on these headphones especially the noise cancelling feature and superb sound quality. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Best purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and great audio. Easy to use and to carry on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KrystinaA, Fantastic! We're thrilled to hear that you're enjoying the comfortable fit, exceptional sound quality, user-friendly features, and portability of your WH-1000XM4! Thank you for choosing Sony. - Romeo
- Pros mentioned:Comfort, Sound quality
Best wireless headphones EVER!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is awesome, so comfortable to wear. I use them to listen to audiobooks without disturbing anyone around me. Also late night TV bothers no one else and I can hear like it was a theatre. Stereo surround sound is awesome! I made a great purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TreeDoc,
Awesome! We're thrilled that you are enjoying the comfort and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Overall good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality, playtime, and ability to store on two devices is nice. But switching between devices isn't as seamless as I hoped, and noise cancellation is also much worse than I had expected. However, they are a very solid pair of headphones overall, and they've kept in good condition for 3+ years and many hours of wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yueyun,
Thank you for choosing Sony!
We're honored to hear that you've been using your WH-1000XM4 headphones for over three years! It's great that you're happy with the sound quality and battery life.
We also appreciate your feedback regarding the noise cancellation and device switching. Your comments are valuable to us as we work to improve our products. Thanks for being a loyal customer!
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best head phones I have ever purchased. I have had a lot of them. Great sound and bass. Very clear and are truly noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigA, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. Good to know you're enjoying the amazing features, especially its incredible audio and excellent noise cancellation. Thank you so much for the wonderful review and for trusting Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Must have!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great comfort, sound and quality. Love that it pairs with everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starter, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Good purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Head phones sound good and last me a while before needing a charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, ManuelR! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Great earphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and the feel. I have the M5s and these are just as good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dennis, Amazing! We're thrilled to hear you love the sound and feel of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony I like
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son as a a graduation gift and he loves it so much!! He’s also excited to use it when he goes to college. Very quiet… fits well and more affordable than other brands out there :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MayDay,
That's very nice to hear! We're glad that your son loves the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Some great features. One annoying problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: The noise cancellation is awesome. It is on par or slightly better than the Bose QC 35 II. It is more comfortable to wear for extended periods of time than the Bose (at least for my ears). Cons: The biggest problem I have is that when restarting the headphones, the volume always starts at maximum. I am using the iPhone app. Sometimes the volume control on the iphone app is not responsive when on a call.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuiceLover, Awesome! Glad to hear that you are happy with the sound quality and noise cancelling of your new WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We also took note of your feedback with the volume level as this will help improve our products. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Sound, Mixed Features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound very good and the features they come with can be very useful, though some of those features have a few annoying knacks that could annoy some people. Again, if sound is all you care about, these are great noise cancelling headphones that sound fantastic. Now for the issues. These headphones have a few quality of life features. For example, if you're wearing them and you begin walking, it'll turn off noise cancelling. Sometimes. If you tap the right headphone, it'll pause. Sometimes. If you take off your headphones it'll pause your media automatically. Sometimes. There are some great features though a lot of them are unreliable. These features can be turned off via the headphones app if it annoys you. Overall, a solid pair of headphones. I give a thumbs up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CollinT,
Thank you for sharing your experience with our Sony WH1000XM4. Your feedback is highly appreciated. We're glad that you are satisfied with the overall quality and performance of our XM4 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best headphones amd noise cancelling ive had
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Greatrpg,
Thank you for choosing Sony!
We're elated to hear that you regard the WH-1000XM4 headphones as some of the best you've experienced in terms of noise cancellation. Knowing that our technology enhances your listening moments means a great deal to us. We appreciate your support and hope to continue delivering quality audio experiences that you enjoy.
Best regards,
-Fred