Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Excellent choice in headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, I wear them every day and up to 15 hours at a time with no problems at all. They are comfortable on your ears and block out almost all sounds. I can not even hear when someone knocks on my door,. I would buy again when I need a new pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones,
Great! We're glad that you like the comfort and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Fantastic sound and comfort!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic, great sound and comfort. The noise canceling is awesome as well. Really keeps the distraction away and get you in the zone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Huey,
Thanks for commenting! We are truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit design, exceptional noise canceling, and superb performance of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent with just a few minor issues that annoy me. Noise cancelling feature is great, helps to keep the noise down much more in this family setting I am in (kids, dogs, ect). My biggest positive is the charging and battery life. You charge this thing for 5 minutes and I swear it can still last you for two full days!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function and battery life of the headphones. It's unfortunate that you are not having a complete experience because of minor issues. We would like to know more about those issues and help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
- Pros mentioned:Comfort, Sound quality
Love it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Sound is great. Comfortable. Great quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AleishaD, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality, Weight
Sony XM4
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, Decent Sounds Quality, Cup material could be improved
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VN0007, we are thrilled to hear your feedback on the WH-1000XM4 headphones. It's wonderful to know that you appreciate their lightweight design and sound quality. We strive to provide an exceptional listening experience and your insights are invaluable to us. We also acknowledge your point about the cup material and we appreciate your suggestion for improvement.
Thanks for considering Sony products!
Best regards,
Estefany
- Pros mentioned:Bass, Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 the best in noise cancellation and has very good bass when you use there bass boosted option not the MOST bass compared to other headphones but it balances everything nicely The only CON I have is the software you need to use to pair any other bluetooth device
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erik,
We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the dedicated app support is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
Worth the investment
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best headphones I've ever used. I use these for long study sessions and travel/gym. They are very comfortable and the noises canceling works amazing.
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Best WFH headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best WFH headset I’ve used. Only con is that the microphones pick up to much outside noise and can be heard within teams calls. The noise cancellation is amazing on planes and while listening to music. Battery life is excellent as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan5081, Thank you for sharing your thoughts and experience using your Sony WH-1000XM4. We're thrilled to hear you're satisfied with the excellent noise canceling and great battery life of the headphones. Your feedback is greatly appreciated. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
I love it!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! They have the best noise canceling in the industry, they're light, comfortable, have a long battery life, and sound great! My only complaint it the color is different than the picture, they're more gray than the picture or name implies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bobtherealgamer, thank you so much for the 5 Star rating! We are truly happy to hear you love your new WH-1000XM4! We are also pleased to hear you are satisfied with the industry-leading noise canceling function, comfortable & lightweight design, long-lasting battery life, and fantastic sound quality of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
We will have your feedback about the color noted as we always strive to make this a better experience.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Would recommend 10/10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves the color and the sound on these! It s great buy and helps her on school trips or plane rides.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ashley,
Thank you for choosing Sony!
We're excited to hear that your daughter loves the color and sound of the WH1000XM4 headphones. It’s wonderful to know they’re making her school trips and plane rides more enjoyable. Thank you for sharing this with us—it’s rewarding to see our products supporting memorable experiences.
Best regards,
-Fred
Amazing sounds and Noise-cancelling.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it’s totally worth it. It sounds incredible and blocks out everything. The battery life is insanely durable and reliable!
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Nice SOUND headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very good, much of the surrounding "noises" are nullified by the snug fit. It's comfortable for long periods of time, the jack/cable are high quality construction and the headphones themselves are of "sound" quality. I highly recommend this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronS, we're glad you are enjoying our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
EXCELLENT for travelling.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these and the Bose 700. The Sony hides more noise than the Bose and I could tell during an 8 hr plane trip....yes....I wore both during the trip. The Bose are great, but these cancel more. They encapsulate your ears slightly better. HOWEVER...the Bose sound better, more crisp, better sound clarity. You can get a similar sound profile if you edit the profile in the Sony App by increasing the mids and a little on the highs. Also, I was not a fan of the touchpad sensitivity and area of activity. The Sony use the entire surface so hoodies, hair, pillows, etc activated the controls. On the Bose, the active area is infront of the headband bar which acts as a sort of barrier. At the end, Bose are my go-to because they are superior in comfort, sound and everyday cancellation. The Sony's are my travel ones....since I went past my return window :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi buckeye,
We're glad that you like these headphones for your travels. Your feedback about the touch controls is greatly appreciated. We hope you continue to enjoy the amazing features of these headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, comfortable headphones much better than the competitors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, We're thrilled to hear that you are enjoying the comfortable fit and exceptional performance of your WH-1000XM4! Thank you for choosing Sony. - Romeo
- Pros mentioned:Sound quality
Great Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are great. Excellent sound. Good value. Best Buy is my electronics store.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AnthonyT!
We are so happy to hear that you are enjoying the excellent sound and value of your WH-1000XM4 headphones! It is great to know that you had a positive experience picking them up at Best Buy as well. We strive to provide that industry-leading noise cancellation and audio quality in a package that feels like a great investment, so we're thrilled to hear we hit the mark for you.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones I ever bought! Not only it was my dream headphones but the fact that you can change and customize the sounds or beat , the headphones are perfect for a workout too and are not , not too big or not too small it’s a perfect size! For what I paid for i recommend it and it’s good quality !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenO, Thank you for sharing your positive experience with the Sony WH1000XM4! We're thrilled to hear that they have met your expectations and that you find them perfect for your workouts and everyday use. Your feedback on the sound customization and the ideal size is greatly appreciated. Your recommendation means a lot to us and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
SONY Noise-Cancelling HEADPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best for the money. I was in flight with a person using these headphones and I asked about them. He said that the SONY were the best. I went to Best Buy and tried Beats, Bose, and others and when I put on the Sony I could not believe the difference. I see so many on the Plane with Bose and think they just went with a name. Listen for yourself and you will agree SONY is the BEST.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BabyBoomerGuy, Awesome! We are glad to hear that you are enjoying the sound quality of your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
xm4 > xm5 : For the price and comfort, xm4 win.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had both the xm5 and xm4, and yes, the xm5 sounded slightly better. But not $200 better. The xm4 are also more comfortable for big heads like me, along with big ears. You can get these on a great deal (usually $250), which I am extremely happy with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicholas, Great! We're really glad to hear you're happy and satisfied with the exceptional comfort, amazing sound quality, and overall performance of our WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for choosing Sony! -Jess
Best ANC Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly Comfy (not as much as the Bose QCs) but not uncomfortable at all. Great ANC, better app with EQ, and USB-C, because we're 2020....Touch Controls remain top notch and a relatively conservative sleek design perfect for both business and casual environments. The custom ANC button is cool. Only gripe is having to hold power to turn on/off, and the microphone is still pretty terrible. Dropping aptX + aptX LL/HD was also a seriously questionable move, but at the end of they day, it's still bluetooth codec so the quality isn't going to be on par anyways. Sound's passable from a regular viewpoint and downright awful from an audiophone. Of course, you're here for ANC and not something like Senn 6xx so we can gloss over the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akio, we appreciate your 5-star review of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Very Nice Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been very pleased with these headphones. Music sounds very good through them, and I can also wear them to block-out ambient noise when I'm reading. I was able to connect them easily to a Roku TV (via Roku app on my phone) and to both a Sony and a Denon a/v receiver for private listening. The a/v receiver connections were excellent; the Roku, not so much (there was a noticeable audio delay), but I blame the via-app / over-WiFi to Bluetooth connection for that, not the headphones. I recently wore them while talking with my mom (who's hard of hearing) on the phone while out for a walk with the dog in a suburban but, at times, high-auto-traffic area. I could hear her very clearly and she said that she could hear me much more clearly than when I have used my traditional Bluetooth headset on the same kinds of walks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iamyourfather,
Awesome! We're glad to hear that your new headphones suits your needs and expectations! Nice to hear you are enjoying the great sound quality, noise canceling features and Bluetooth connectivity to your devices. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris