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$348.00

Customer reviews

Rating 4.7 out of 5 stars with 12576 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 146 Showing 2,901-2,920 of 12,576 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony WF-1000XM4

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Great headphones overall. Great sound and battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Polly, Awesome! We are so glad to hear that you ae happy with your new WF1000XM4! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Bass, Weight

    Rated 5 out of 5 stars

    Exceptional!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, excellent! I has the earlier model, which I plan to return due to Bluetooth issues. I must say the current model is lighter and has no such Bluetooth related issues. I favor deep bass headphones, and SONY is perfect for such. Plus, I love the color midnight blue.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using these headphones consistently since the day I bought them. Great quality & love the different modes I can put it on depending on what I’m doing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alyna, thanks for the amazing 5-star review! We are immensely pleased to hear you're enjoying your new Sony - WH1000XM4. These headphones deliver an impressive sound quality with rich bass and clear mids, further enhanced by our DSEE Extreme upscaling technology for compressed audio, and the industry-leading active noise cancellation offers a truly immersive listening experience. Thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Better than the Xm5

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this over the Xm5 because it folds up. Easier to store. Good sound quality. Noise canceling top notch. Comfortable to wear long periods.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaysonG, Thank you for purchasing the Sony WH1000XM4! We're very pleased to hear you like the fold up design, great sound quality, top notch noise cancellation, and comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound dampening quality. I use it for more than just listening to music. The battery lasts days at a time, literally. 10/10 would recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TaylorA, amazing! We're glad you like the sound quality and battery of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product love it !! Is my 3rd set love the quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricmG,

      That's fantastic to hear! We are delighted that you love the WH-1000XM4 headphones so much that this is your third set, and that you continue to appreciate the quality. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Excellent upgrade! Best noise cancelling headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are well worth the price. They are by far the best sounding noise-cancelling headphones out there. I've tried offerings from Bose, Sennheiser and a few others. The sound on the Sony are by far the most realistic, with a well balance between bass, treble and mids.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A tremendous step up from budget headphones. Super comfortable too along with great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best WFH headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best WFH headset I’ve used. Only con is that the microphones pick up to much outside noise and can be heard within teams calls. The noise cancellation is amazing on planes and while listening to music. Battery life is excellent as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan5081, Thank you for sharing your thoughts and experience using your Sony WH-1000XM4. We're thrilled to hear you're satisfied with the excellent noise canceling and great battery life of the headphones. Your feedback is greatly appreciated. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Def a Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and lightweight. Love the swiping method on the earpiece for volume and skip.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Remy, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    SONY WH-1000XM4 Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible technology and would highly recommend. Great audio, quality, and noise cancelation. Comfortable to wear during long periods of time and the phone app facilitates personalizing certain sounds preferences. AND, able to connect to 2 different bluetooth devices!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kristine, We are happy you like most of the features and capabilities of your Sony wireless noise cancelling headphones. We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase. Vincent Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony Headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Great quality product. Very confortable on the ears and the battery life is amazing. Have them for almost a week using them every day and have not recharged them once yet. The noise cancellation is awesome. I definitely recommend this product. It is worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sports,

      Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent choice in headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, I wear them every day and up to 15 hours at a time with no problems at all. They are comfortable on your ears and block out almost all sounds. I can not even hear when someone knocks on my door,. I would buy again when I need a new pair

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones,

      Great! We're glad that you like the comfort and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Same great headphone as its predecessor

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There really is nothing else to say about this headphone. It sounds just as great as the XM3s and the NC, IMO, seems better. The option to pair with two devices at the same time is useful though I would prefer if we could do more devices (I regularly switch between multiple devices and pairing again and again is a bit annoying when I exceed the limit). Unfortunately, that is really all that is new in this headphone, IMO. The speak-to-chat feature is annoying and I ended up turning it off. Battery life is the same. There is an addition of a sensor to the left cup to pause media when the cans are taken off. I find it hard to award this headphone 5 or 4 stars since there is hardly anything new except the option to pair with two devices simultaneously and the minor ANC improvements.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristianC, Thank you for the feedback on your experience with your WH-1000XM4. We're very pleased to hear you like the sound quality, noise canceling feature, and multipoint connection feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very Nice Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very pleased with these headphones. Music sounds very good through them, and I can also wear them to block-out ambient noise when I'm reading. I was able to connect them easily to a Roku TV (via Roku app on my phone) and to both a Sony and a Denon a/v receiver for private listening. The a/v receiver connections were excellent; the Roku, not so much (there was a noticeable audio delay), but I blame the via-app / over-WiFi to Bluetooth connection for that, not the headphones. I recently wore them while talking with my mom (who's hard of hearing) on the phone while out for a walk with the dog in a suburban but, at times, high-auto-traffic area. I could hear her very clearly and she said that she could hear me much more clearly than when I have used my traditional Bluetooth headset on the same kinds of walks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi iamyourfather,
      Awesome! We're glad to hear that your new headphones suits your needs and expectations! Nice to hear you are enjoying the great sound quality, noise canceling features and Bluetooth connectivity to your devices. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy using these headphones. The battery lasts foreverrr They are sound proof and have very good sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AqdasB,
      Great! We are truly happy to hear that you are enjoying the awesome sound quality, nice noise canceling capability and long battery life of your WH1000XM4. Thank you for choosing Sony and we appreciate your feedback! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sony XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent and so comfortable I can wear them for hours at a time. Easy to connect to any device. After going back and forth on which brand and model was the best option for me I'm very happy with the XM4's

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EdwardM,
      That's awesome! We're glad you made the right decision is getting our WH1000XM4. It's nice to hear that you are impressed with the sound quality and comfortability of our XM4. You will surely enjoy listening to your favorite music. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    EXCELLENT for travelling.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these and the Bose 700. The Sony hides more noise than the Bose and I could tell during an 8 hr plane trip....yes....I wore both during the trip. The Bose are great, but these cancel more. They encapsulate your ears slightly better. HOWEVER...the Bose sound better, more crisp, better sound clarity. You can get a similar sound profile if you edit the profile in the Sony App by increasing the mids and a little on the highs. Also, I was not a fan of the touchpad sensitivity and area of activity. The Sony use the entire surface so hoodies, hair, pillows, etc activated the controls. On the Bose, the active area is infront of the headband bar which acts as a sort of barrier. At the end, Bose are my go-to because they are superior in comfort, sound and everyday cancellation. The Sony's are my travel ones....since I went past my return window :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi buckeye,

      We're glad that you like these headphones for your travels. Your feedback about the touch controls is greatly appreciated. We hope you continue to enjoy the amazing features of these headphones.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched over from the bose headphone to this after the bose went dead after years of using. took some time to get use to but love the extra features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JosephS,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you are enjoying your WH-1000XM4 headphones and the extra features they offer. Switching from a trusted brand is a big step, and we're glad our headphones have become a valuable part of your listening experience. Your feedback encourages us to keep delivering technology that enhances everyday moments.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing best quality headphones I've ever bought. Great sounds amazing base I have Q352 and these blow them out of the water

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JacobP,
      Great! Thank you for sharing your review and we are thrilled to hear that you enjoying the amazing sound quality of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US