Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Still the King
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even with newer models out, this feels like the winning form factor for convenience and comfort. sound is phenomenal
I would recommend this to a friendBrand response from SonyListens
Posted .Hello tomladder,
Thank you for choosing Sony!
We're excited to hear that the WH1000XM4 headphones continue to impress with their convenience, comfort, and phenomenal sound. Your appreciation of this model’s design and performance encourages us to keep prioritizing quality and user experience. Thank you for sharing your thoughts!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great improvement over previous model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great step up from the previous model. The tweaks to the head band and ear muffin really improve comfort. The sound quality has also improved. Bluetooth compatibility has improved for me too. Great improvements to an already great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dale,
Great! We're thrilled that you like the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Bass, Sound quality
Absolutely great!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worth the price!! Very clean audio. Deep BASS. Would definitely recommend these guys. Color is very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertP,
Thank you for your recommendation and we are thrilled that you are pleased with the bass and audio quality of our WH1000XM4. Really worth the price! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
My Favorite Head-Phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These feel more sturdier than my beats love how they feel around my ears and how quickly They Connect to my devices and tune out the surrounding the noises
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBstrauther, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sound quality is phenomenal, noise cancellation is top notch and the fit is great. 100 percent recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, MarcDejesus!
WOW! Thank you for your review and for giving our Sony WH1000XM4 a 5-star rating. We're glad that you love the sound quality, noise canceling feature and comfortable design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for recommending it! - Marco
- Pros mentioned:Battery life, Sound quality
Great pair of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Long battery life. I would charge them every 2 days or a bit less. Comes with a durable travel case and Usb-C cable. Sturdy and durable design for the headphones. Apps works great but could use a few updates.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rafamessi97,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony-WH-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good isolation and sound quality, recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmaS,
We’re thrilled to hear you're enjoying the industry-leading noise cancellation and sound quality of your WH-1000XM4 headphones! Thank you for the recommendation.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Good, not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfy, work well, sound good, not great. Maybe I was expecting too much. LDAC must be used on my Note 10+, sounds like mud otherwise. Problem is, using LDAC doesn't allow pairing to two devices. Otherwise, many cool features. I would recommend them when they're on sale. I like the blue color.
I would recommend this to a friend - Pros mentioned:Sound quality
MUST HAVE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried 3 of the most popular headphones to find the best one. (AirPods Max, Bose 700, Sony XM4). All are great but these stand out a lot more in my opinion because of great sound and fit. Also cheapest of the 3 so W all around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lilpapas, You've made an excellent choice! We're thrilled to hear you're enjoying the great sound quality and comfortable fit of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Sony WF-1000XM4
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints. Great headphones overall. Great sound and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Polly, Awesome! We are so glad to hear that you ae happy with your new WF1000XM4! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound, not so great noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old, wired QuietComforts had finally come to a time they needed replacing, and I knew I wanted to get a high quality pair of wireless headphones. Sound quality is big for me, and equally important is the noise cancellation since I work in an open office and spend a fair amount of time on flights. While these Sony headphones definitely deliver on sound quality (the app is cool, if not kind of quirky, too), the noise cancellation is not as good as my old QCs. Also, switching Bluetooth between devices is unnecessarily difficult, requiring you to restart the headphones. I don't regret the purchase, but if i could do it again, i think I'd splurge for the XM5s or the QC 700s.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MCinKC, Thanks for sharing your experience with the Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. While we are glad that you like the sound quality, we're sorry to hear that you are not impressed with the noise cancelling feature. Kindly check the link below. It contains steps you can perform to improve the noise cancelling feature of your headphones. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great sound and connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fred,
Awesome! We're glad that you like the sound quality and connectivity of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Don’t look for the XM5’s, get these!
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are honestly one of the best noise cancelling headphones in the market. Perfect for people who are looking to disconnect from the world and take a deep dive in the world of EDM, hip hop or any genre that can appreciate the punchy sound profile these have. The Sony app works really well in terms of EQ and connectivity, these are a gift when they’re on a deal. The XM5’s are great but, in terms of almost every area including ANC, the 4’s are a better option while saving at least a few $$.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricardo, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Best headphones on the market
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super high quality audio and noise cancellation for a reasonable price. Better then the other brands and is light on your head so its very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luke, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony WH1000XM4 Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a couple of long flights coming up and decided that I needed to upgrade my headphones to noise-cancelling. These were on-sale, had good reviews, so decided to try a pair. Went to Best Buy to look at them and thought they sounded great. When I got home, I realized that the headphones came in a nice case and included a detachable wire so that I could plug directly into the airplanes system, perfect! Now I have the ability to go wireless or wired and have a great sounding pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobH,
Perfect find! Thank you for sharing your review and for giving our Sony WH1000XM4 a 5-star rating. We're glad that you found the right headphone with awesome sound quality and great noise canceling capability. Now you can enjoy your flights without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
IT’S SONY! Just Get It!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Favorite head set yet! Easy connection, great sound , love the battery life. Can’t go wrong with this set. Buy it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lovemysurroundsound,
That's awesome! We are truly happy that you are pleased with the sound quality, easy to connect and long battery life of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Slightly better than previous gen.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the XM3 and they were great. Only issue was the battery started losing it's charge after 2 days of minimum use. These are better in noise cancelling and comfort with thicker cushions on the ears and on the crown of your head. GET THEM!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kirk!
Thank you so much for the 5-stars review & for sharing your awesome experience with our newest industry-leading, Noise Canceling headphones WH-1000XM4! We're extremely pleased it suits your needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
For the battery life issue on your XM3, the usage hours may be different depending on the settings and conditions of use. You may refer to this link for more information about its available operating time https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703144.html?search=available%20operating. If the usage hours of the built-in rechargeable battery decreases significantly, the battery should be replaced.
Should you need more assistance or information, please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
Regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
7/10
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the noise cancellation. And when you take the headset off it pauses the music. If only the sound was louder . Me personally I want to sound like I have in AirPods . But these are great for people that don’t care about the loudness
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krussh, we're glad you love our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Amazing headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, the sound quality is great and it is very durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kelvin,
It brings us great satisfaction to hear that you are loving your WH-1000XM4 headphones! We take great pride in combining premium sound quality with a durable build, so it is wonderful to know they are holding up well for you.
We really appreciate you being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Sound quality
Sony anc headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound quality. Battery lasts a bit shorter than advertised with anc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Margaret,
Thank you for choosing Sony!
We're elated to hear that you enjoy the fantastic sound quality of the WH1000XM4 headphones. We appreciate your feedback about the battery life with ANC, and we're grateful for your trust in our product to enhance your audio experience.
Best regards,
-Fred