Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, high quality sound long lasting battery life would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charlie, Awesome! We're delighted to hear that you like the sound and battery life. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theyre noise cancellation quality is very good as well as they are very comfortable to wear!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello mobpsycho123,
Nice! Thank you for sharing your review and for giving our Sony WH1000XM4 a 5-star rating. We're very happy that you are pleased with the noise canceling feature and comfortability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm obsessed with these headphones. They're comfortable and come in the prettiest shade of blue. The battery life is pretty good! I wear them just about everywhere!
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Comfy for long all day meetings
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphone. I like this headphone comes with Bluetooth plus the wired option. Noise cancellation is great, comfy for long all day zoom meetings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ananth, we're glad you like the noise canceling feature and comfort of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Excellent Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with long battery life. Noise canceling is really good. Overall good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TateT,
That's great! We are very happy to hear that you are pleased with the battery life, noise canceling features and the sound quality of your new Sony WH1000XM4. he WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great travel headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, I used them mainly for traveling, the noise cancelling is really good and the sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewW,
Thank you for the 5-star review! It brings us great joy to hear that the WH-1000XM4 headphones have been a great companion for your travels. It's fantastic to know that you're enjoying the excellent noise canceling and sound quality. We designed these headphones to be the perfect travel partner, providing a peaceful listening experience no matter where you are.
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, just great design, great feel, great quality. Packaging and case are nice and make a perfect product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Voltale, Thank you for the 5-star rating! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift for a musician. He reports that they are very comfortable, highly effective sound cancellation, very good sonic fidelity. Easy to use and highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi johno,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Sony head phones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony head phones are very comfortable and battery life is excellent the sound is fantastic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Falcon1,
That's great! Thank you very much for your 5-star rating. We are thrilled to hear that you are pleased with the sound quality, comfortable design and long battery life of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Bass, Sound quality
Great headphones!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my birthday from my wife and they are amazing! The sound is great. I was looking for headphones with good bass and this pair works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LA89, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
- Pros mentioned:Sound quality
WORTH IT
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE. I'm not one to leave review but these have been a great purchase. I enjoy everything about the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AC0001,
We are excited to hear how much you’re loving the WH-1000XM4! The sound really stands out, thanks to our advanced noise canceling and super clear audio, so you can get fully lost in your music every time.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound qualityCons mentioned:Price
Sony wireless noise-cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and they do cancel / reduce noise. They are pricey though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ColleenY, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality and excellent noise canceling feature of your WH-1000XM4. We're very grateful for this feedback! Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Nice quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product. Nice fit even for large heads. Sound is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrookeS, we're glad you like the fit and sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Best Headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Noise cancelling is great. Amazing comfort, lightweight and sound quality is unbeatable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi camilo,
Great! We're glad that you like the noise canceling function, comfort, weight, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones I've ever used
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a beginner audiophile, there are the perfect set of headphones. I initially bought them to help me study and it boosts my focus like no other. I use them daily to listen to music and the quality is unlike any other earbuds or headphones I've used before. I love the functionality of the touch panel. It's been about 2.5 years of use and it's held up great, with frequent cleaning in between. I highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharonR, Perfect! We're very happy to hear you've been enjoying your Sony WH1000XM4 and using them daily for studying and when you're listening to music. And good to know that you love the touch panel functionality. Your recommendation means a lot to us! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality
Bass heavy, but great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelation and battery life. Sound is definitely bass heavy (not neutral). Poor openness (sound coming from in head ) but that is an issue with all closed back designs. Hard to imagine doing better. You can Eq the boom out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Docace911,
We're glad that you like the battery life and noise canceling function of the headphones. Your feedback about the sound quality of the headphones is greatly appreciated. Make sure to take advantage of the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs.
Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Top of the line noise-cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is the No.1 reason for buying these headphones. If noise cancelling is not your primary concern then I would recommend buying other headphones. I say this because the Bose 700 have better call quality for Teams or Zoom meetings, while other headphones have better audio quality. The audio quality of these to me is okay but a bit disappointing given the price tag. The bass is too boomy and the detail just isn't where it needs to be, this is made up for by the exceptional active noise cancelling that eliminates most exterior noise. Connection via bluetooth is easy and I appreciate the inclusion of a 3.5mm headphone jack option for wired connection. I use these wired with ANC on while gaming and it's great. If your phone or device supports Sony's LDAC codex then that is a plus, I can hear a slight increase in audio quality when using this mode. The headset call quality is not very good in my opinion, it's 'acceptable' but at this price range 'acceptable' is not very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanMichael, We're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, You may switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality mode: Prioritizes the sound quality. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
The BEST headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had many pairs of over the ear headphones throughout the years, and NOTHING compares to these. (I don’t leave reviews for any product) they are comfortable, actually noise cancelling and just overall great quality. Ever since I bought them, I’ve been using them daily. Great for studying, I got them so could focus on writing my masters thesis. Highly recommend treating yourself with one of these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BetsyR,
We appreciate the 5-star rating and we are honored to have customers like you. We're glad to hear that you like the comfortable design and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best I’ve ever had. I have 2 that are both broken.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been an avid user of Sony WH1000XM4 headphones, and they are the best sounding headphones I’ve ever had but the suckers will break on you and customer service is very lackluster. Sony, I would pay double if your headphones didn’t break. that’s what happened because I just bought another pair In april. They are already broken again. Your headphones should tolerate a varieties a charging voltages. The charger you provide is a joke. To anyone considering buying these keep your receipt for the love of God do not charge the device with any other cord but the one provided. Non-Apple lightning cords won’t destroy your iPhone. What’s your excuse Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, thanks for choosing and purchasing our product. We're glad you like the sound quality of our product. We're sorry to hear about your experience We'd like to check your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best headphones out right now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel a lot and wanted a really nice really reliable set of headphones. I have a friend that works at a factory. He got several headphones from coworkers to sample. None of them sucked. Tried many many brand. Most had software glitches within the few minutes I tested them. Some were comfortable and some were not. Noise cancellation wasn’t very good on most. These are the total package. I’m a couple hundred hours into listening and they sound great. Not once had a software issue, and the noise cancellation is second to none. Can’t think of one negative to these babies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, Great! We are so glad to hear that you found the best headphones for your travels! We are also glad that you find the overall performance of the headphones to be perfect for you! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl