Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
great headphones so far.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are great headphones after having them for 2 weeks. there is just one kinda major issue i have nd that is not being able to use bluetooth while they are charging... kinda dumb since my beats studio 3's had no issue with this but thats a kinda minor issue. still enjoy the product so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaN, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the Bluetooth while charging. When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed. Thanks for choosing Sony. ~Earl
Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great have not had any issues still works like new
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MIAC!
It is truly wonderful to know that your WH-1000XM4 headphones are still working like new and giving you a great experience!
These headphones feature industry leading noise cancellation to block out background sound, clear and detailed audio quality, and a comfortable design with up to 30 hours of battery life so you can listen all day without a recharge.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great Seamless multiple-device pairing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are great! Switching connection from one device to another is very easy and happens very quickly. The noise canceling is also amazing, with music playing, you won’t hear anything from the outside. The sound quality is great, I love that you can customize the sound through the app, for example, if you want a higher or lower bass, it’s easy to customize. I would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stacey, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound and i love the carry case and light weight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyC, we're glad you love the sound quality and carrying case of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Perfect for video conferencing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a good set of over ear headphones to use for Zoom and Microsoft Teams meetings and these headphones have been a total gamechanger. The sound is clear and so is my mic. Being able to connect to multiple sources has also been great, I can listen to podcasts and music on my iPhone and seamlessly swap to video conferences on my laptop, didn’t know what I was missing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamM, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality
my wife loves them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for my wife. the bass is incredible on these and noise cancelation is good. the app could be better but they were too good to pass up on sale
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do you have quality headphones with great active noise cancellation. I find them more comfortable than competing Bose model and a better deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SANC, Wonderful! We're glad that you are enjoying the noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Good Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing! Loved it! Also, are very comfotable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiaL, We are happy to hear that you love your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
Enjoyed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We all love this headphone! Sound is amazing! Wi-Fi connected works great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarolS,
We are absolutely thrilled to hear that everyone loves the WH-1000XM4 headphones! It's fantastic that you are all enjoying the amazing sound and the great performance of the Wi-Fi connection.
Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and sound , very versatile and comfortable. Only regret was not able to use it with my TV But amazing for IPhones and computers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christmas, Awesome! We're glad that you like sound quality and comfort of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
The most bang for your buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality that these have. The base when you’re listening to music is remarkable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Helovesitp, we're glad you like the sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
High Quality Headphones That Sound Very Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are high quality Headphones that sound very good and fit well. Best Buy had them on sale which made them an exceptional value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mmaurici, Awesome! Glad to hear that you are happy with the sound quality of your new WH-1000XM4! To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. -Carl
- Pros mentioned:Sound quality
Great to return to after the XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the XM4s again after having my XM5 break on me. While in certain aspects it's worse, which is totally expected from a previous gen product, the number one thing that stuck out to me is how the noise cancelling is much better on the XM4s if you wear glasses. The XM5 noise cancelling is really finnicky if you wear glasses, and going back to the XM4s, and no longer having that issue that I decided to just put up with makes the XM4s a much better experience for me. Also, it's nice the XM4 folds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello will,
Thank you for sharing your honest review on our headphones. We appreciate you on this one. We regret to hear that you are not pleased with our XM5 but we are delighted to hear your satisfaction on our XM4, especially on the noise canceling capability when wearing eyeglasses. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling headphones. Comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrookeB,
That's awesome! It's nice to hear that you are pleased with the noise canceling feature of our WH1000XM4 and appreciate how comfortable to use the headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Good, could be better
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re good the only issue I have is that after a few months of wear the start having this loud beeping? noise ive had to have them replaced less than 1 year in
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaquelinT, Thank you for your review! While we are glad to hear that you are happy with your WH-1000XM4 headphones, we are sorry to hear that it had to be replaced due to a loud beeping sound. We hope that you get a better listening experience this time! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are fabulous. The sound is great, they are comfortable and stylish also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DAMAGED, Thank you for the amazing review! We're thrilled you like the great sound quality, comfortable fit, and stylish design of your WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb headphones. Great sound, solid noise canceling. They are more comfortable than the earlier generations. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roku, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
travel friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly one of my favorite purchase, easy to travel and bonus can use on the planes for comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sammie,
Thanks for sharing your feedback with us. It is fantastic to know that the WH-1000XM4 headphones have become one of your favorite purchases!
It's great to hear they're making your travels more comfortable. The industry-leading noise cancellation and comfortable earcups were designed to provide a premium listening experience, no matter where you are.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great Noise Cancelling Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought thesw for work from home when my family is around. They try to be quiet, but there are just constant minor distraction sounds anyways. These headphones are perfect for this. Synched with computer and MS Teams real easy. Can use with just NC function. Or can us use with NC and soft music to concentrate, or whatever helps you concentrate. With the NC on and music on low volume I find it real easy to focus on work. Music sounds great louder too if I am just listening to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Woody,
Amazing! We're thrilled that the noise canceling, sound quality, and user-friendly functions of the headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Light weight best sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound , light weight I use it for work for 8 hour a day i love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luisa, we're glad you love the sound quality of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl