Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
WOW!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling tech in these are very impressive. Works so well for listening and relaxing or walking on the treadmill. I bought these for work and was very pleased at how well the microphone worked for calls while cutting out background noise. Highly recommend to anyone looking for great headphones that font disappoint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zach, we're glad to hear that you are impressed with the incredible noise canceling feature of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Worth It
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously had the 3rd model and decided to buy this one to replace my temporarily JBL Project Rock headphones. It's literally almost the same as the 3rd version with some adjustments made to it. Such adjustment would be the headphone would pause when you start to talk instead of putting your hands over the earcups. It'll also turn off when not in use for a certain amount of time. I would probably hold off buying the lateat version, if you're tight on money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevyKev85, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loves these headphones, they are great quality and worth the cost
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelicaV,
That's fantastic! We are so happy to hear that you love your WH-1000XM4 Noise-Cancelling Headphones and find the quality well worth the investment. We designed them for exactly this kind of excellent experience.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Sony Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones - stylish and the sound is amazing. Long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatriciaC,
Great! We're glad that you like the design, sound quality, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Stephen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So Comfortable and the sound is amazing So happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephenK, That's awesome! We're very pleased to hear you like the comfortable fit and amazing sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Love
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Doesn’t make your ears hot and cancels out noise well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happymom, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Really great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was torn between these and the latest Bose. The sound is excellent, the battery life great and the setup was a piece of cake. Great set of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobl, you definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
great sound and features, comfort!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tried several brands before sticking with these Sonys. They have the best features for the price and are the most comfy. Amazing sound and quality
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Love them!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Very comfortable and the noise canceling feature is incredible
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NelsonR, Awesome! we are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Second Pair!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a long battery life and connects easily with all my devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristinaS,
Wow! We can’t thank you enough for purchasing two! We're glad to hear that you like the battery life and Bluetooth of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great on these headphones. Lighweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kdell,
Great! We're thrilled that you like the sound quality and weight of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Comfortable and sound great. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SixStringer, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Love Love Love!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product by Sony. I was glad we were able to test them out and purchase in store. Great noise cancelling headphones. Several features I enjoy was the separate app and ease of learning all the tips to better your all around sound experience . I highly recommend these headphones. Thank you Best Buy. Another satisfied customer!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarcusV,
Awesome! Thank you for your purchase and for your recommendation. We are truly delighted to hear that you like the sound quality, noise canceling feature and the Sony | Headphones Connect app that lets you fine-tune your XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Great digital sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great super crisp sound and feel. Super comfy around ears and the best they are wireless!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosE, Thank you for giving the WH-1000XM4 a perfect rating! We're glad you like the crisp sound quality, comfortable fit, and amazing wireless feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing on long flights!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used these headphones on my 15 hour flight to Johannesburg and they are amazing. You turn on noise cancellation and you can still kind of hear the sound of the plane. But when you put on some music and turn up the volume, you can't even hear the plane. I'm not even over exaggerating. The quality is decent. Nice plastics are used. It is a little pricey but depending on who you are, totally worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hank,
Awesome! Thank you so much for the 5-stars review and for sharing your amazing experience with our WH-1000XM4! We're really happy to hear you're satisfied with the excellent sound quality and overall performance of these headphones. Your feedback is greatly appreciated. To maximize noise canceling performance, the WH-1000XM4 headphones incorporate two technologies: Personal Noise Canceling Optimizer, designed specifically for you, and Atmospheric-Pressure Optimizing, designed for air travel. Also, check the Adaptive Sound Control settings on the Sony | Headphones Connect app. If Adaptive Sound Control is on, the effects of noise canceling may become weak.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable to wear even with glasses and very good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge,
That's awesome! We're happy to hear that you like the comfortable design and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones. The ears are soft and comfortable for long periods. The noise cancellation is great, as is the ability to switch back and forth. Over ear headphones get warm on my ears quickly, but I don’t think that can be helped.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tito, thank you so much for the 4-stars rating and feedback! We are glad to hear you are happy and satisfied with the comfortable design and amazing noise canceling function of these headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
For your issue, having unusually dry skin can store static electricity in humans. A large amount of static electricity in the body and having contact with electrical devices at the same time can cause stress on the device and/or on your body. You can avoid this from happening by wearing clothing of natural materials that can't store static electricity.
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Bass, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding headphones, great quality, amazing bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CarlosC, We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Price
Exceptional sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is great. Wonderful sound that you can customize in the app. One of the best noise cancellation on the market. A little pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ace1911,
Thank you for an amazing review! We're glad that we were able to meet your expectations with your new headphones particularly with its noise canceling feature and Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great sound and comfort, finicky software
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and comfort are pretty good. Bluetooth on Windows 10 PCs can be a little inconsistent at times and so can the app on Android as it can be impossible to connect sometimes. The app is needed to change certain settings like EQs or touch controls. There are times where I have to unpair the headphones from my device, uninstall the app, then re-pair it and install the app again for it to work again as doing the usual turning off and on the Bluetooth on the phone or holding down the power button on the headphones to pair don't always work to get the app functioning properly. It can also be difficult sometimes to update the headphones to the latest firmware as it will not always download it right away even with automatic download turned on. Overall, these are a great pair of headphones, just wish the software side of things could be a bit better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZonaGamer,
We're glad that you like the sound quality and comfort of the headphones. It's unfortunate that you're having connectivity issues with the app. Make sure that the Sony Headphones Connect app is up-to-date for optimum performance. Resetting and initializing the headset may also help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Hope this helps. Thanks for sharing your review and for choosing Sony.
~Ralph