Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Great on airplanes
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great on airplanes! Good sounding with decent bass. Battery life is excellent! Not sure if price is worth it since these are the only pair I have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AKBear78, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones will definitely enhance your music experience. While I am not an audiophile, I do know what I like and these headphones deliver an amazing sound. I have owned a pair of Bose soundlink wireless headphones for the past 6 years, and while they sound good, the Sony headphones are by far more superior in sound quality. To be fair, the Bose headphones are not noise canceling like the Sony headphones; however, when I am listening to music in a quiet room in the house, the Sony headphones win hands down!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maggie,
You made the right choice with these Sony Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Excellent across the board
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing. Extremely comfortable with great controls. Call quality is also excellent. Zero complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dejavoodoo, we're glad you like the sound quality, comfort, and call quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Noise canceling
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are headphones. They have noise canceling settings if you can leave them off. I don't know why I thought I would prefer these over ear buds puff any kind, but they lasted a little over a year before I gifted them to my uncle who does prefer headphones lover ear buds. I will say that in a crowded flight, it did a marvelous job blocking out noise. It recommends a specific Sony app for configuration which I think was dumb. It should either work, or not, but I'm not a musician, I'm a listener.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tesgura, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphones I’ve ever owned. The noise canceling is amazing for studying anywhere and the quality is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nini,
Thank you for choosing Sony!
We're truly heartened to learn about your glowing review of the WH-1000XM4 headphones. It's wonderful to hear how the noise-canceling feature is enhancing your study environment. We're also delighted you're appreciating the exceptional sound quality. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall amazing sound and amazing noise cancellation!! Very light weight and also looks very nice!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jlee9999, That's great! We're very pleased you like the lightweight design, amazing sound quality and excellent noise canceling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds and is comfortable to wear, the price is great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ghizmo3, we're glad you like the sound quality and comfort of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well sounded. Keep noise out! I sleep with it on for comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleA,
Great! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing Performance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound occlusion is amazing with these headphones. I tried them out at the behest of an employee and was instantly converted. The sound quality and noise cancellation are incredible. I cannot recommend these enough. The only minor gripe is you need to tinker with the setting about auto-cancel of noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerP,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Sounds good, and long battery life.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound using Bluetooth while exercising. And it almost feels like the battery lasts and lasts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Auditor, Awesome! We are glad to hear that you are happy with the sound quality and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Some of the best over the ear at headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter for over the year headphones she had an older pair that finally went out. She had them for years. We replaced them with these because she researched all the Sony headphones and these among the best after she got them, she absolutely fell in love with them and uses them constantly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErainaJ,
We are thrilled to hear that your daughter is completely in love with her new WH-1000XM4 headphones! It is wonderful to know that her research confirmed these are an outstanding choice and that she is using them constantly. We are also incredibly pleased that her previous Sony pair provided years of excellent service—that speaks directly to the quality and durability we engineer into our products.
Thank you for being a loyal Sony family and for the fantastic five-star review!
Best regards,
Dominick
- Pros mentioned:Sound quality
Must buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancellation. Would recommend buying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuniorN,
Thanks for sharing your positive experience with the WH-1000XM4 headphones.
We're thrilled to hear you're enjoying the great sound and noise cancellation—those are two features we pride ourselves on with this model. We appreciate the strong recommendation to buy!
Thanks for choosing Sony!
Best, Jenn.
- Pros mentioned:Sound quality
Best noise canceling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM4 headphones are some of the best for the money! The sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianR,
Thanks so much for the fantastic review! We're thrilled to hear you think the WH-1000XM4 headphones are some of the best for the money and that you're enjoying the amazing sound quality. We designed these headphones to deliver a premium listening experience that's both immersive and a great value, so it's wonderful to know we've succeeded. Thanks for choosing Sony. -Eliab
- Pros mentioned:Comfort, Sound quality
Would buy again
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has always produced a superior product. Comfortable, ANC is the best, and way above average sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi me12, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Headphone unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is awesome, and they are very comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewM, Perfect! We're glad you like the superb sound quality and comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
- Pros mentioned:Sound quality
Great listening for a great price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and more compact than the newer models. I would say that this model has very good noise canceling and good sound, you won’t be able to tell difference between MX4 & MX5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Salvamericano, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Bass, Comfort
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise control and bass is just perfect. I also love how comfortable they feel on my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Popi32,
Perfect! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Headphones 2020
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. But I also upgraded from LogiTech ones, so I was bound to like them. I mean every one already knows that they are the best sound quality and noise cancellation out there. But I wanted to talk about other features, it can connect to multiple bluetooth sources of audio, so you could go from listening to music on your phone to attending a meeting on your pc seamlessly. This feature is pretty good for me, since I work from home. Also picking up calls on the phone, the microphone is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abhi, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Prefer Bose QC45
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned these and exchanged them for the Bose QC45 headphones. Why? -Way too hot and ear fatigue after 1 hour Zoom meeting. QC45s perfectly comfortable for recent 3 hour flight. -does not seamlessly pair with multiple devices. So much fiddling with Bluetooth controls to pair and re-pair between devices. Unlike QC45s, which pair seamlessly and immediately. -touch controls not very responsive. Best feature is holding hand over ear to pause music but I can live without that. -sound quality is good, but so is sound from QC45. -noise canceling is perfect but so is qc45.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew,
Thank you for reaching out to us. While we are glad you like the sound quality and noise canceling features of the WH1000XM4, we're sorry to hear that the headphones was returned due to discomforts while wearing the unit and pairing issues. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. Multipoint is a function which allows you to connect 2 Bluetooth devices to the headset and use one device for music playback (A2DP connection) and the other for calls. Making sure that software is updated as it includes key features, applications, bug fixes, and feature improvements and multipoint connection is turned on using the Sony Headphone|Connect app may help resolved the issue. We greatly appreciate your feedback and we hope that you will shop Sony again in the future. Thanks again for purchasing Sony. - Kris
- Pros mentioned:Sound quality
Great headphones !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried the XM3 version before and decided to get the Bose QC-35II because of bluetooth connectivituy. The XM4 reviews said this problem was fixed, so when Best Buy had these on sale I decided to try them. The XX4 is better than the 35IIs in bluetooth device switching (almost instant as opposed to switching in app). Tonal range is better, noise cancelling is better and more adjustable and the equalizer setting in the app are great - only con is the ear cushions require more placement adjustment to be comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gbear, Thank you so much for your awesome review! Glad to hear that you are happy with the overall performance of your WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl