Customer Ratings & Reviews

Hi DanS!
We are thrilled to hear you were pleasantly surprised by your WH-1000XM4 headphones! It’s awesome that you’re enjoying the excellent sound and comfortable fit and having the handy bag, cable and airplane adapter makes it super easy to take them anywhere.

Thanks for being upfront about your experience with phone calls in noisy spots. The headphones use smart microphones and noise cancelling tech to help catch your voice, but in busy places, it can sometimes be tough for the other person to hear you.
If you often need to take calls in busy places, trying to find a quieter spot or adjusting features like Sidetone in the Sony | Sound Connect app can sometimes make your voice clearer for the other person.

Thanks for choosing Sony. We really appreciate you sharing your feedback, it helps us make our products even better!
Sincerely,
Estefany

Hi Juicing, Excellent! We're glad you like the comfortable fit and amazing sound quality of your Sony XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi Bmoney, we're glad you are enjoying comfort and equalizer feature of our industry-leading noise canceling headphones. We're sorry to hear that you have issue with the multi-point feature of your SONY unit. Please follow the guide on this link to resolve the issue:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936

Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hello Lynchweston,

Thank you for choosing Sony!

We're honored to hear that you love the look of your WH1000XM4 headphones. It's wonderful to know they’re not only stylish but also making a positive impression on you so far. Thank you for sharing your experience—we truly appreciate it!

Best regards,
-Fred

Hi JennaH,

Hello! We are glad to hear that you are enjoying the sound quality of your WH-1000XM4 headphones. We are sorry to hear you're experiencing some issues with the touch controls, as they can sometimes be a bit tricky to get used to.

To improve the responsiveness, make sure you are using the flat part of your finger to tap and swipe, and not just the fingertip. For the buttons, please ensure you are giving them a firm, deliberate press. If the issue continues, a quick reset of the headphones often resolves minor glitches. You can find instructions on how to do this in the Sony Headphones Connect app or our online help guide.

Thanks for choosing Sony.

Best regards,
Eliab

Hi, Jaredb76,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear that your Sony headphones are meeting your needs perfectly! With the amazing Noise Cancelling feature and up to 30 hours of battery, we are sure this headphones will get the job done, and even more!

Thanks for choosing Sony, have a nice day!
-DiegoV

Hi Yohooo, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi Gat1,

You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

HI LuisL,

We're thrilled that your WH-1000XM4 headphones are delivering such an incredible level of audio detail! We appreciate your feedback regarding the waterproof rating and will certainly pass that suggestion along to our design team. Thanks for choosing Sony.

Best regards, Eliab

Hi Angie, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl

Hi Doobie,

We're so glad to hear that you're loving your Sony headphones and that the noise cancellation truly stands out for you. Thank you so much for your fantastic 5-star rating—advanced noise cancellation is one of the defining features of the WH1000XM4, making every listening session feel immersive and peaceful.

Thank you for choosing Sony—wishing you an amazing day!
DiegoV.

Hi TomT, Thank you for the excellent feedback! Glad t o hear you like the exceptional sound quality and comfortable fit of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi Mack,
Thank you so much for such a great review! We're glad to hear we were able to meet your needs and expectations! Nice to know how you are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris

Hi JoseHM, Amazing! We're very pleased to hear you like the light and comfortable fit of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi Destiny,

We appreciate the 5-star rating and we're glad to hear that you like the sound quality and fit of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

-David

Hi Ntgtg,

Very nice! We're happy to hear that you're enjoying the smart features and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi PaulW, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi litzy, Thank you for giving the WH-1000XM4 a perfect rating! Good to know you like the amazing sound quality and lightweight design of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi Harp,

Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph