Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely lived up to the hype! Great noise cancelling, great sound quality, very premium feel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Fantastic! Good to know you like the premium feel, great noise cancellation, and superb sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best headphones I've bought
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound especially the bass nose canceling is very great too blocks out mostly anything as long as its not too close
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaC, we're glad you like the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and noise canceling and has a lot of functions. Swipe motions and ear detection works really well. Not true to color, it is more of a grey than a white/beige.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jian,
Thank you for sharing your great experience with us! We're thrilled to hear your enjoyable experience with the amazing sound quality, noise cancellation, and functionality of your WH1000XM4 headphones. We appreciate and taken note of your feedback with regard the color of the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
Highly Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones. Bought them primarily for use while flying but works well with my smart TV also. I use them at night when my wife is sleeping.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarkTrail63026,
Thank you for choosing Sony!
It’s fantastic to know that you’re enjoying your WH1000XM4 headphones! We're glad to hear they enhance your flying experience and work seamlessly with your smart TV. It's great that you can use them comfortably at night while your wife is sleeping. Thank you for sharing your positive experience with us!
Best regards,
-Fred
Perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive, but wort it. Nice pair for daily use. ANC works perfect when the neighbors get too loud. And they are amazing for a late night movie or game session on the PS5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RBsiete,
You made the right choice! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really good. I got them mostly for travel and study purposes and I can say the noise cancellation is ok. It doesn’t really cancel everything but it’s cute.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DmytroT,
Thank you for choosing Sony!
We're excited to hear that your WH1000XM4 headphones are serving you well for travel and study. We appreciate your thoughtful insight on the noise cancellation—it’s great to know they bring a comfortable and enjoyable experience to your routine. Thank you for sharing your perspective with us!
Best regards,
-Fred
MY FAV
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THESE HEADPHONES!!! I use these for traveling, dancing, and just general use for errands. However, if you're a hip hop dancer beware if you sweat as much as I do because easily slip off so don't do too much movement!! Otherwise, I love these headphones !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi brppy, Fabulous! We're truly delighted to hear that you love your WH-1000XM4 and that you find it very useful for your needs. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Very good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy these, they are really good noise canceling and they have really good sound. they do fall off the head at points when you are looking down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EllieS,
That's great! We're happy to hear that you like the noise canceling and sound quality of the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
sony headphones 4s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE LOVEEEE THESE HEADPHONES THEY SOOO PRETTYYY AND AMAZING THEY WORK SOOO GOOD SND MY FITS LOOK SOO GOOD
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilyana, You definitely made the right choice! We're glad you love the exceptional comfort, fit, incredible audio, and noise cancellation of your WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for giving the product a perfect rating! -Jess
- Pros mentioned:Sound quality
Better Than BEATS!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is perfect ! I was torn between the Bose . Hey both are great! For I believe it was $30 less I went with Sony and you can’t go wrong with song. Every music studio I’ve been to uses Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBReview, you definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and noise canceling! Also super comfortable :) more than ive ever spent on headphones but definitely worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heather, Thank you for the 5-star rating! We are so glad to hear that you are happy with the sound quality and noise cancelling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Too hot on ears
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Music quality was great with excellent noise cancelling, however anything else like calls or podcasts it picks up the wind noise easily so that was a bit of a nuisance. The other issue was that the headphones physically got too hot and heavy on my ears after wearing for about 10 minutes. I ended up returning them because I couldn't deal with the heat. I had to take them off too frequently.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MaxwellB,
Thanks so much for sharing your honest feedback about the WH-1000XM4 headphones.
We want to genuinely apologize that the heat and weight issues kept you from enjoying them fully. We truly are sorry about that nuisance, especially since you found the music quality and noise-canceling to be excellent.
We also appreciate you bringing up the wind noise during calls and podcasts. That's valuable input.
It’s completely understandable that you returned them given those issues. We hope that down the road, as we introduce new products, you'll be willing to give Sony another opportunity.
We appreciate your review of our Sony headphones and apologize for your experience.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Sony XM4 Headphones Review
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such great headphones. I broke my first pair by leaning them in the sun, but these are even better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RomeT, We're sorry to hear about your first pair but we're glad you like your new one. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Amazing Quality !!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Sound quality. nothing compares to these, i have nothing to complain about
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MitskisHeart, we're glad you like the sound quality of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort
Love my sony M4's!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my sony M4's. Best headphones I've ever bought, so many features with the app and comfort make them great for everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juanp,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is great, connects quickly to my device(s), and noise-cancelling is terrific.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Thatguy, We are glad to hear that you love your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
GREAT HEADPHONSS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality! I love using these for the gym and to study for school.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarisaB, nice! We're glad you love our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best chore buster!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing product, keeps the noise down but can still hear important things with kids around
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeslieS, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
They work great!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! Used them for more than a year now works great! It did need a little replacing with the ear pads and headband. But it’s still in great condition over all with consistent sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shinichi,
That's very nice to hear! We are glad you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is really good, I wear it to the gym, recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LucasZ, We are glad that you like the sound quality of your Sony WH1000XM4 wireless noise canceling headphones. Thank you for choosing Sony! Vincent