Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Super nice noise cancellation. Very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buzzsaw, Thank you for this amazing review of your WH-1000XM4. We're glad you love the comfort, superb sound quality, excellent noise canceling, and overall features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Battery life
Sounds great, my flaws with it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, great battery life, charges super quick, great on planes. Biggest issues it is pretty big not great for small heads. When going to the gym, need to wear an hat to fit without falling off. And it doesn’t have great communication if trying to use it as a headset for a computer. Or at least mine, I’ve got a Lenovo think pad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mario,
Thank you for your review. We're glad that you appreciate the sound quality and battery life of our WH1000XM4. Regarding with your Lenovo Thinkpad having issues communicating with your WH1000XM4, you may check our Online Help Guide for XM4. Here are some helpful links that you can check.
Pairing and connecting with a computer (Windows 10)
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752744.html
Pairing and connecting with a computer (Windows 8.1)
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752799.html
Unable to make a Bluetooth connection.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html
Also, make sure that your XM4 runs to its lates firmware version. If not, here's the link for the firmware update.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
If you need further assistance, please email the below information to socialsupport@am.sony.com:
Name:
BestBuy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Marco
- Pros mentioned:Sound quality
Great Headset!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones look beautiful and simplistic. The sound quality is superb and the touch pad controls work well as long as you are slower and deliberate with your movements. The audio can pause whenever you take the headset off, this feature works well enough. In the beginning my music would continue playing once i removed them but i haven't had many issues with it in the past few weeks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Costumer,
We're glad that you're enjoying the amazing features of the headphones like the sound quality, touch controls, and Speak-to-Chat function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my XM4 Sony headphones. I use them everyday to watch tv. They work great with my Sony Bravia tv. Never miss what's said and the sound is amazing. Using my phone I downloaded the app and it lets you adjust the bass and other sound features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian1982, great! We're glad you love our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
An incremental improvement.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don't care about multi-point connection for your headphones - the XM3 will be a wiser buy from feature and price point. I've been buying this line since XM2 and the improvements in terms of noise canceling have been good, the sound profile has not seen any huge change over the years. The bass is still punchy to the point of overbearing and the mids and treble are not as pronounced as its competitors. It's still the best of its class out there but the next model better have a refresh in design and sound profile or there's no point in upgrading these cans for the next couple of years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi azrael99, we're glad that you continue to enjoy this line of Sony Headphones. Your feedback about its overall improvement in sound features and functions is greatly appreciated. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and for always choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Excellent wireless headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are currently the best wireless headphones on the market in their price range. Nice that you can Bluetooth pair with more than one device (e.g. computer and phone). Audio quality is very good and the equalizer app allows you to easily tweak sound profile to your preference. This item periodically goes on sale and at sale prices nothing else on the market comes close.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LLLL,
We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Sound!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these headphones, great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Frank,
Thank you for choosing Sony!
We're excited to hear that you're very happy with your WH-1000XM4 headphones and their excellent noise-canceling feature. Knowing they enhance your listening experience means a lot to us. Thank you for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
SONY WH-1000XM4
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning and using them daily I am very pleased that I bought these headphones. Among the very best in Sound Quality with a customizable app and Top Tier Noise Canceling. Sony doesn't miss when they release new electronics. Always at the top of their class with Quality products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamJ,
You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are incredibly comfortable and the sound quality is AMAZING.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunshine90,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Sony 1000XM4 Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 4th, I think, pair purchased or exchanged through Best Buy, Sony had terrible customer service, as I have tried with previous to send off for repair. They recommend a company in New York. Unfortunately, one of the pairs had broke above one of the ear cups. I keep getting this product because it is the best Noise Canceling on the market. I wish Sony, for the amount they charge, do a better job of service
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarrelS, We’re sorry to hear you did not have a great customer service experience. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Nice sound!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for a gift and she loves them, says they work great!
I would recommend this to a friend- Pros mentioned:Battery life
Sony has Done a Solid Job Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth Every Single Cent. Coming from Sony - WH-XB900N to these has been worth it. The app and features of this made the upgrade worthwhile. The battery life is almost all day trust me from someone who uses his headset throughout the day. Looking forward to this year's upgrade to the Sony WF-1000XM3 for a better travel/ commute option. Buy the WH-1000XM4 you will not regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techie88, Great! We're pleased to hear you feel that the WH-1000XM4 is worth its price. Good to know you like the overall features of the app and the long-lasting battery life of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Bass
Sony wh-1000xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my wh-1000xm4 headphones i finally decided to buy a pair and see how they compared to my bose qc25 my sonys are louder and have better bass although i give my bose the edge as far as comfort goes i will buy sony again if the opportunity presents itself i have always been a sony fan ever since high school
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, we're glad you love the volume level and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Purchased another set for myself!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is awesome, as well as the quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigjoe, thank you so much for the fantastic 5-star review! We're honored to hear you're loving the WH1000XM4 and that both the noise cancellation and audio quality have impressed you. These headphones are designed to deliver a truly immersive listening experience, with industry-leading noise cancellation, and premium sound performance thanks to the powerful QN1 processor. Whether you're commuting, working, or just relaxing, we're glad they're helping you enjoy your music and calls without distractions. Thank you for choosing Sony! Best regards, -Dominick
- Pros mentioned:Sound quality
M4 for the win over Apple Air Pods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent cans - and before being too harsh, ask yourself: how much degradation happens to your music via Spotify? Hook into a lossless source first as a true test. Light, easy weight, decent build quality. I love the ability to connect to two bluetooth sources and it works well even between my PC and iPhone 11 pro. The closest comp may be the Airpod Max and at twice the price, get these and a pair of Airpod Pros or better give the 250 bucks to your local animal shelter. Apple is trying to go elite brand and it’s a huge turnoff in this pandemic economy. Go with M4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi evanseattle, We are glad to know about your experience with your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! -Vincent
- Pros mentioned:Comfort, Sound quality
I never want to take these off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality! Extremely comfortable! I never want to take these off!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mikey,
Awesome! We're thrilled that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent Headphone Choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of these headphones are just amazing. I use them daily on my trips to campus. Really great sound quality, excellent noise cancelling, and the over-ear build helps to keep my ears warm in the cold, which is a nice bonus. It's on the higher end of noise cancelling headphones, both in price and quality, but it's definitely worth it. Would recommend over other products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi THECalebino, We are happy to know that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Craig
- Pros mentioned:Comfort, Sound quality
Great wireless headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones, good sound cancelling, comfortable and high quality sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi amibb,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing sound and noise cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones for work. Amazing features. With the Sony app, you can customize your noise cancellation, I have it to cancel all sounds except people talking to half, so I can still hear people if they are close but not far away. Has built in mics and if you put your hand over the right ear up, it turns off sound cancellation and you can talk normally with lightning quick response time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonny, we're happy to hear that these headphones fit perfectly for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Best noise canceling headphones I’ve used
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For Bluetooth headphones, I used to have JBL E55bt and these cannot compare to those. The sound quality is excellent and the noise canceling makes it so that I hear almost nothing. The speak to chat is a good improvement over the quick attention but the time it takes to go back to my music is a bit too long and it’s a bit sensitive since it activate it I’m laughing or humming to a song.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ELuu,
You made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We also appreciate your feedback about the Speak-to-Chat function. Thanks for choosing Sony.
~Ralph