Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Very nice headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek looking comfortable headset with great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TXgamer,
Great! We're glad that you like the design, comfort, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best I've ever owned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't think headphones could get better than the XM3...but I was wrong. The noise cancelling in these headphones is unmatched. Additionally, you can connect two devices at the same time. This is great when I'm traveling because I can connect my phone and tablet at the same time rather than disconnecting one and connecting the other.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary214,
You made the right choice! We're glad that you like the noise canceling and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Wouldn’t pay full price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and great sound. Great but if on sale for 100$ off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
Thank you the 5-star rating! We're glad to hear you like the great sound and comfortable fit with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my go to headphones sound quality is good and i feel like I’m in the zone whenever I train with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GuillermoR,
Amazing! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent wireless headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are currently the best wireless headphones on the market in their price range. Nice that you can Bluetooth pair with more than one device (e.g. computer and phone). Audio quality is very good and the equalizer app allows you to easily tweak sound profile to your preference. This item periodically goes on sale and at sale prices nothing else on the market comes close.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LLLL,
We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancelling. Nice soft fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerrickH,
You made the right choice! We're glad that you like the sound quality, noise canceling function, and fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
really great buy!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i LOVE these headphones!! i was expecting the color to be a little lighter grey, but i still love them! the noise cancelling is really awesome! i can barely hear myself speak. i am also really picky with wearing things on my head and squeezing my head but i have been wearing these all night and have no issues! really love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi harrystylesloverxo,
Thanks for sharing your 5-star review and experience with the Sony WH1000XM4. We're glad that you like the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best investment.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it. These are my everyday headphones, the sound quality and features are top-notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Varun, That's fantastic! We are thrilled to hear that you are enjoying your WH-1000XM4 and that you appreciate its exceptional sound quality and outstanding features. Thank you for choosing Sony! - Romeo
- Pros mentioned:Sound quality, Weight
Buy a warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I initially purchased these headphones around a year ago I thought they were fantastic. The noise cancelling was fantastic, and perfect for repetitive droning noises, likes fans or ac. The sound quality was also great. Whether you are using the ldap protocol on an android phone, or simple aac on an iphone. I found these headphones to be one of the best sounding ones I have had the pleasure of experiencing. It's also light weight, rest easily on your head, and feels premium. But there's a reason I'm giving a one star review to them after a 18 months of ownership. These headphones developed an issue with the noise cancelling feature. The issue being that it would RANDOMLY AND LOUDLY SCREECH FOR A SOLID 30 SECONDS AT MAX VOLUME. There is no way to predict when this happens. You'll just be sitting there, minding your own business, perhaps listening to some Jazz or Lo-fi hip hop when suddenly a piercing screech at max volume comes out of both ears of your headphones. The only solution I have found was to just disable to the noise cancelling, but that's half the reason you are spending three hundred dollars on a pair of headphones. This is an unacceptable quality failure, and apparently the headphones are already out of Sony's warranty. So according to them, I got my values worth. Needless to say, I won't be purchasing any Sony headphones in the future, and advice anyone reading this to seriously consider this review. I personally, I bought a pair of SennHeiser momentum 3's to replace these, but there are a lot of other competing anc headphones to choose from. Headphones like the Bose 700's, Bose QuietComfort 35, or Bowers & Wilkins px7. Those are just a few I think I would have been more happy purchasing than these headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DecentShow,
We regret to hear that you're hearing unwanted noise on your headphones. Please allow us to help you and turn this into a better experience. Make sure to update the firmware of the headphones by performing a software update (via the Sony Headphones Connect app) for optimum performance. Doing so may resolve the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
You may hear noise (such as a creak, click, or static) through the WH-1000XM4 wireless headphones when traveling through tunnels, or other environments which air pressure changes easily, even if the noise canceling function is on. When the Noise Canceling function is set to ON, you may also hear a White noise (a small electrical noise with continuous static sound). If this occurs, temporarily turn off the Noise Canceling function. Also, please remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset and keep the headset away from a microwave oven, wireless LAN device, etc.
We recommend performing the steps provided on the links below to refresh the content of your headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please reach out to us for further assistance. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound quality
Great Headset!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones look beautiful and simplistic. The sound quality is superb and the touch pad controls work well as long as you are slower and deliberate with your movements. The audio can pause whenever you take the headset off, this feature works well enough. In the beginning my music would continue playing once i removed them but i haven't had many issues with it in the past few weeks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Costumer,
We're glad that you're enjoying the amazing features of the headphones like the sound quality, touch controls, and Speak-to-Chat function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
M4 for the win over Apple Air Pods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent cans - and before being too harsh, ask yourself: how much degradation happens to your music via Spotify? Hook into a lossless source first as a true test. Light, easy weight, decent build quality. I love the ability to connect to two bluetooth sources and it works well even between my PC and iPhone 11 pro. The closest comp may be the Airpod Max and at twice the price, get these and a pair of Airpod Pros or better give the 250 bucks to your local animal shelter. Apple is trying to go elite brand and it’s a huge turnoff in this pandemic economy. Go with M4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi evanseattle, We are glad to know about your experience with your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! -Vincent
- Pros mentioned:Comfort, Sound quality
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are incredibly comfortable and the sound quality is AMAZING.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunshine90,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Sony wireless noise cancellation headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best product that I have bought… I was ani v to buy the beats but when I heard the quality and the noise cancellation, I fell in love with the Sony ones. Will recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandra, fabulous! You've certainly made a great choice! We are truly happy to hear that you love your WH1000XM4. Thank you so much for the recommendation and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Battery life
Sony has Done a Solid Job Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth Every Single Cent. Coming from Sony - WH-XB900N to these has been worth it. The app and features of this made the upgrade worthwhile. The battery life is almost all day trust me from someone who uses his headset throughout the day. Looking forward to this year's upgrade to the Sony WF-1000XM3 for a better travel/ commute option. Buy the WH-1000XM4 you will not regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techie88, Great! We're pleased to hear you feel that the WH-1000XM4 is worth its price. Good to know you like the overall features of the app and the long-lasting battery life of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Theses headphones where awesome. My daughter loves them. I would recommend theses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MargaretL,
We are very glad to hear that your daughter is loving her new headphones! It brings us a lot of joy to know they’ve made such a great impression, and we truly appreciate your kind recommendation to others.
Thank you for making Sony part of your family’s daily listening.
Regards,
Dominick
Get them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The adjustment to different places and noise levels are phenomenal. The noice canceling is great, when I’m sharing an office for the day and really need to focus. I live in NYC and my commute has been so much more peaceful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QLee, Thank you for the 5-star rating! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Perfect headphones for movies/gaming/traveling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used these for a trip and the noise cancellation on the plane was perfect. The settings for the headphones within the app are also fun to play around with, they are great for watching movies and getting the whole experience. If you are into noise cancellation and being able to customize your settings then these are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaucyDemonV23,
Amazing! We're thrilled that you are enjoying the dedicated app (Sony Headphones Connect) and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best selection I have made in purchasing a headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mithil,
Thank you for choosing Sony!
We're excited to hear that the WH1000XM4 headphones have proven to be your best purchase choice. Knowing that they’ve made such a positive impact means a lot to us, and we’re grateful to be part of your audio experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
I never want to take these off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality! Extremely comfortable! I never want to take these off!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mikey,
Awesome! We're thrilled that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
An incremental improvement.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don't care about multi-point connection for your headphones - the XM3 will be a wiser buy from feature and price point. I've been buying this line since XM2 and the improvements in terms of noise canceling have been good, the sound profile has not seen any huge change over the years. The bass is still punchy to the point of overbearing and the mids and treble are not as pronounced as its competitors. It's still the best of its class out there but the next model better have a refresh in design and sound profile or there's no point in upgrading these cans for the next couple of years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi azrael99, we're glad that you continue to enjoy this line of Sony Headphones. Your feedback about its overall improvement in sound features and functions is greatly appreciated. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and for always choosing Sony. ~Ralph