Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$348.00
Save $50
The comparable value is $398.00

Customer reviews

Rating 4.7 out of 5 stars with 12586 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 264 Showing 5,261-5,280 of 12,586 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love ittt

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using it for a month, and in love with it so far. The noise canceling feature work wonderful for me. Best purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mimi, we're glad you love your purchase. Enjoy your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent pair of noise canceling headphones with wire perfect for traveling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnjuK, Thanks for the 5-star rating! We're happy that you are enjoying your headphones. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfect for the PS5, XBOX - Next Gen Sound

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the PS5, XBOX...amazing sound, very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 4 out of 5 stars

    Overall, pretty good. Could be better.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these headphones. I had returned these to get the Bose NC700 headphones. I will be exchanging the Bose 700 for the Sony XM4. The XM4 have excellent base and clear treble. You can really feel the bass which I love. Feels like a rave in my head. The noise canceling is ok. It could be better. I can hear conversation coming from my living room when I’m in my office. Maybe my expectations are to high when it comes to noise canceling. It doesn’t cancel out noise as much as it muffles it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dave,

      We're glad that you like the sound quality of the headphones. Your feedback about the noise canceling function is greatly appreciated. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.

      We hope this improves your experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these headphones!!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound and the way that the fold up and fit in the case for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rawilliamsjr, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good gym headphones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good noise cancellation so i dont have to hear people in the background. Not that loud, which is good for me. Only con is that it’s kind of heavy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luong, Thank you for your review of the WH-1000XM4! We're glad to hear that you appreciate the noise cancellation feature and the volume level, which suits your preference. We understand your concern about the weight of the headphones. Your feedback is valuable to us as we continuously strive to improve our products. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best headphones ever.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A wireless wonder for sure. Clamp the cushy cans over ears and either solitude or noisy workplace fades and enables getting things done. And that means either thinking, yoga or doing...or all three. Pair once with any bluetooth device and the headphones remember after you've turned them off and not back on for days.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jimbo, Great! We are so happy to hear that you are satisfied with your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headset review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super clean sounding and very comfortable to wear for hours

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Metaljunky,

      Awesome! We're glad that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome noise cancelling!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome noise cancelling. Love how well it works especially in a busy environment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex,

      Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding ear phones. I bought to connect to my TV wirelessly. These lack the two files to keep the sound from lagging. So I purchased a dongle that has them and is also a transmitter that the headphones can connect to. Works awesome once you turn the volume down on the Sony's and up using the tv amplifier.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi James,

      We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Crazy good

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the coolest headphones I have ever seen with my own eyes. The noise cancellation is remarkable. I wore them on an airplane with two crying babies and slept the entire flight. It can track your movement and automatically changes the type of noise cancellation tones based on your movement, it is so cool.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Connor,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these. Great fit light weight. Amazing sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought more for my family

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome noise cancellation, still recommend even with newer generation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobNO,

      We're thrilled to hear you're still enjoying the awesome noise cancellation of the WH-1000XM4 Headphones! We appreciate your strong recommendation, even with the newer models available.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product so far

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far ive only had it for a day but awesome quality and sound I just wish they would make them more weather resistant

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CodyH, we're glad you like the sound quality of our product. We appreciate your feedback regarding the resistance of your Sony unit. Be careful when using the headset in the rain or snow, or in locations with high humidity. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, I love it so much . I travel alot so I use them a lot

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RojonW,

      Thank you for choosing Sony!

      We're excited to hear that you love the WH1000XM4 headphones and that they are a valuable companion for your frequent travels. It’s wonderful to know they provide comfort and quality wherever your journeys take you.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Glad I purchased

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great and seal the sound from the outside great. Use them when mowing on my rider and can't here the tractor when music is playing. Love the pause feature by touching the outside of the ear muf. Love the carrying case which worked great on the plane. Didn't like the feel of the ear bud and so glad I purchased these as an alternative.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jrm1,

      Awesome! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    One of the best!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is excellent, the music quality is good, the fit is okayish because for some reason after a month of use it kinda got a little loose on my head. It would occasionally fall out of place especially if I am doing circuit training that involves heavy movement. FYI Those who are on a budget and looking for a quality and excellent headset the xm3 can still go toe to toe with this xm4, minus some of the features the xm3 can basically do everything what an xm4 can do when it comes to providing sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DragonPunchJoe, we're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      We appreciate your feedback about its fit. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    The folding Sony to buy

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The xm3s refined and that what I wanted. Fits tighter and doesn't squeak when I put it on. Auto off when you take them off is great. Still fold for small compact package unlike the 5s. I think the battery is slightly less than the 3s but it does more.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dtxny, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our advanced noise cancellation, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. Thanks for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color. Very comfortable and light weight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SueM, We are happy to know that you love your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. -Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    How can this get any better for the money?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Christmas gift buy for my son. After a little coaxing he finally let me try them. I’ve been involved in a lot of sound system set ups and tuning over the past 30+ years and these things are amazing! These headphones are the closest thing to complete theater sound attached to your head I’ve ever seen. The frequency range is awesome !!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happy,

      You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US