Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$348.00
Save $50
The comparable value is $398.00

Customer reviews

Rating 4.7 out of 5 stars with 12586 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 269 Showing 5,361-5,380 of 12,586 reviews
  • Rated 5 out of 5 stars

    XM4 Sony

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    XM4 I had for a long time, great for noise reduction!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MilkJuice,

      Thank you for choosing Sony!

      We’re honored to hear that your WH1000XM4 headphones have provided you with excellent noise reduction over time. It’s rewarding to know they continue to support your listening experience so effectively.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used Bose 700 for over a year and now using Sony WH-1000XM4, mobile app of Sony is much mature, and it has lots of preset modes. Call quality of Bose is unbeatable, if your prime purpose of headphones is listening to music then I recommend go for Sony, I am sure that you won't regret.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gr8sai,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Blocking off from Coworkers' annoying Keyboard!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these headphones as I have inconsiderate coworkers who use Clicky Keyboard in the office. The noise cancelling effects work as intended! I can hear the richness of the music with this headphone too. Very satisfied so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi coffeedrinker714, You've made an excellent choice! We're glad you're enjoying the amazing noise cancellation and great sound quality of your new Sony WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than before!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's a reason why they call this the king! The new sensor that stops media from playing is sensitive enough where it doesn't feel like a gimmick. The only one wish I have is more control for the multi-device; there should be a switch in app to switch instead of having to disconnecting one of the devices. Other than that, amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sparta617,

      Good to know you enjoy the amazing features of the headphones like the Speak-to-Chat and wearing detection function. Make sure to turn on the [Connect to 2 devices simultaneously] on the Sony Headphones Connect app for a smooth multipoint function. You may refer to this link for more information:
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html

      Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    No Ragrets

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST HEADPHONES EVER LOVE THE NOICE CANCELLING OPTION. Def a good cop. Still learning the swipes for controls but overall def a vibe

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DerikV, we're glad you like love the noise canceling feature. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to items of similar price, this is a really great option for sound. I have some bose & beats headsets around the same price and I prefer these Sony’s the most.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jpizzle, We are glad to know that you like the sound quality of your new Sony headphones compared to other brands. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones I’ve ever used!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound fantastic! The noise canceling is top quality. I am a truck driver. At night when my truck is idling, I put on reduce wind noise which is the notch before full noise canceling and I can’t hear my truck so it works great. Listen to the new album by Silk Sonic while wearing these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi T4L2012,

      Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A must have!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for air plane travel. I don’t hear a thing with all the noise around me. Got them at a great price over the holidays with the new model being released!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Marissa,
      Great! It's nice to know that you can now enjoy your flights without any distractions, thanks to the awesome noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ape over moon with headset.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ape buy banana-load of GME with diamond hand with steel ball like lord DFV. Smoothbrain ape like headset much, now ape buy GME in peace quiet no media sound and wait $69,420 then ape party hard like big banana time. Massive tendie party ape men and WSB.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DiamondApesTil69420, Thank you for the 5-star rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best in class

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for someone else who’s not as tech savvy, but she loves the headphones. They are built to last, and (while I have not listened to them) she says have great audio quality. The noise cancellation works exceptionally well, and automatically turns off when she and I have a conversation. Well done, Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jlee14, we're glad she loves our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality and sound of these headphones and beautiful color

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jen3, Excellent choice! We are so glad to hear that you are enjoying your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pair of headphones. Noise cancelling is amazing. Sound quality is great. Does clamp onto the head pretty heavily, but that might get better with time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TristanT, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AMAZING

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for 2 years and it still bumps!!!! Would definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deekilla, great! We are happy to know that you like your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the best purchase decision I have made in a while. The noise cancelling on these exceeded my expectations. Controls are easy and convenient even though it was a little confusing for me getting used to it. My only complaint is that the noise canceling doesn't work while it's charging.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using my headphones for the gym/other necessities. I love it so much!! You legit can’t hear anything outside of the headphones, glad I spoiled myself with this :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LitzyM,

      Thanks for this wonderful review! We're so glad to hear you're loving your WH-1000XM4 headphones and that you "spoiled yourself" with them.

      You've highlighted one of their best features—the industry-leading noise canceling. It's awesome to know that you can truly immerse yourself in your audio and tune out the world, whether you're at the gym or out and about.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Xm

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Noise Cancellation! I use these daily for everything!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MoeG, We're very grateful for this positive feedback! It's wonderful to hear that they are perfect for daily use, thanks to their exceptional noise cancellation. Thank you for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best in the industry!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these headphones because as a student, it's important to me to have some quiet when I need to study. I put these on with some white noise, and I don't hear a thing around me. With no music or sound on, of course you'll still hear some things but overall, best noise cancelling headphones I've ever used.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LupiEsq, Glad to hear that you are happy with the overall performance of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    You will love these

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a long time Bose headphones customer, I bought these for my wife a couple of years ago and finally bought these recently. I LOVE them and do not miss my Bose.... great product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Keith72360, we're glad you love our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing product

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved these. I was looking for headphones with noise cancelling and these were the perfect fit for me. The pricing is a bit much but I think it’s fair for how amazing they are.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SalvatoreM,
      That's nice to hear! We're glad that you found the perfect headphone for you and we're happy that you appreciate the quality and noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice headphones to have

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good. Quality of the material seems sub par. Don't think this will last a few good drops

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamitoG, thanks for taking the time to write your review on the Sony - WH1000XM4. We are glad to hear that you like the Superior Sound Quality of this headphones! Along with the Premium Noise Cancellation, it allows you to hear every word, note and tune with incredible clarity. In regards to the quality of the materials, we appreciate this feedback and will be sure to pass it along to our development team. Thank you for choosing Sony, regards. -Dominick Sony_US