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Customer reviews

Rating 4.7 out of 5 stars with 12586 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 278 Showing 5,541-5,560 of 12,586 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Don’t think about buying them…. Just do it!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my daughter. She loves them and uses them almost every day. Highly recommend. Great sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KelseyL, Awesome gift! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 weeks of daily use, very light and comfortable, easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi chrish, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Overall great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use these for the gym, and they stay mostly on my head except when benching or laying down. Great sound quality great nc

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eliud, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    EXCELLENT SONY EXCELLENT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT EXCELLENT THIS IS ONE OF THE BEST HEAD PHONE

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeramanB, Thank you for sharing your thoughts! It's our pleasure to know that your considering your Sony XM4 headphones as the best. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sounds incredible. The noise cancelling is good snough to use while on the riding mower and not have to have the music turned up really loud. The app that you can download gives you so many extra features and sound choices. These are much better than my bose! I highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ferg,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work great, canceling out all noise. I love them. The delivery was excellent; it was timely, and they kept me informed through tracking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JeffreyC,
      Great! We are truly delighted that you received your WH1000XM4 on time and now enjoying the superb sound quality of your headphone. Listen without any distractions, thanks to the amazing noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My favorite headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried different headphones but these are just something else.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarlosM,

      You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ever.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a gift for my spouse and they do the job as expected. Sound quality is amazing and worth every penny. I want a pair now for myself.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TeeLD, We are happy that you bought our WH1000XM4, the best headphones for your spouse. You chose the best brand. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly light. Great on an airplane. Would buy again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AOTL, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them love the color and the noise cancelling is soo good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrendaE,

      Awesome! We're glad to hear that you love the noise canceling and color of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best part of the headphones is definitely the noise cancelling. I am in college and I can tune out people being loud with these headphones so I can study. I can also just touch side of headphones to turn on transparency mode so I can hear if someone is talking to me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel, That's great! We're pleased to hear you're enjoying the industry-leading noise canceling feature and ambient mode of your new Sony WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Lovedddd

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality was soo good & the noise cancellation was my favorite! definitely wish they worked out for me but would recommend!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LizbethH, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    high quality product from Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for older Bose noise cancelling. Easy to pair once the app is installed. Not quite as comfortable as the Bose but the sound is incredible. Range is good and fairly easy to use. The feature that shuts off the music/sound if you start talking is helpful but it will also shut off if you laugh. The only reason it doesn't get five is that it's not really comfortable for longer periods of time such as a couple of hours. Great for airplane travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi iowafan,

      We appreciate your review of the headphones. We're glad that you like the Bluetooth range and user-friendly functions. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases, it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident.

      Your feedback about its comfort is greatly appreciated. Make sure to adjust the headband of the headphones for optimum fit and comfort. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Headphones better than the apple ones forsure

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eliseo, It's always great to hear when a product outperforms expectations and that you are enjoying everything about your WH-1000XM4 headphones. Thanks for highlighting why these headphones are a top choice for you! Enjoy and thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise canceling!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones ever! Just got off a flight sitting infront a crying infant and singing toddler and heard NONE OF IT! Noise canceling is so good, it's almost scary how silent it can get if not playing any audio.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MIKE, Thank you for the amazing review! We're glad you're enjoying the industry-leading noise cancelling feature of your Sony WH-1000XM4 especially during flights. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Reasonable Price High Quality Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and very customisable from the Sony Connect App. 5 band equalizer allows frequency response to your liking. Midrange for me needed a little boost which was easy to do. Hi Rez codec (LDAC) supported and sounds great but only available on Android phones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Soundguy1, Great! We're glad that you are enjoying the sound quality and the use of the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bendy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the NC on this, the only thing is that it is very sensitive to touch on the outside, so if your hair swipes or or your sleeve or anything, it will react! Very cute and stylish though. I do appreciate the pause when it hears me talking, I think that’s cool. Overall very good, but the microphone on the Xm5 is much better. Very soft and bendy, just gotta be careful with them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FlorCin, ! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    MUST HAVE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound quality that you can adjust via app on smart phone. Excellent noise cancelling as well. Worth the price in quality and with the aesthetic look and feel to them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamS,

      Very nice! Thank you for reaching out to us today. We appreciate the 5-star rating and we're glad to hear that you like the sound quality, noise canceling, price point and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphone that I ever had the noise cancellation is so good for working out and just reflexing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Osvaldo,

      Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good product.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work very well, unfortunately do not work the best on my shape of ears, but that's just me. Very good sound quality, decent mic quality, and very good noise-cancelling. I like the feature that pauses audio/video when the headphones are removed, and resumes when placed back on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IronicCronic, Great! We are happy to hear that you are satisfied with your new WH-1000XM4 Headphones! To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Carl Sony_US