Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
ANC Champions
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC headphones yet! The multipoint Bluetooth is great when you figure out how it works. The sound cancelling optimizer originally ruined the noise cancelling after I used it twice but I exchanged them and they’re back to normal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Plantlife22,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
Thing thing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s pretty good and durable too, I wish the charger was longer, but overall it was a good thing to grab first if you didn’t have a pair before
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akash,
We’re glad the WH-1000XM4 is serving as a great first pair of premium headphones and that you're finding them durable for daily use! While the included 20 cm (approx. 8-inch) USB-C charging cable is designed for portability, you can safely use any longer, high-quality USB-C cable you have at home to make charging more convenient. We hope you continue to enjoy the industry-leading noise cancellation and long battery life. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Sony - WH1000XM4 Noise-Cancelling Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones worked great and did a good job of making my flight more peaceful
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, jrwilker! We're extremely pleased it suits your needs and expectations. Thank you so much for sharing your excellent experience with your WH-1000XM4 and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Amazing sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift for our teenage son. He raves about the sound quality and LOVES them! You absolutely get what you pay for with these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MegS, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 13 yr old originally wanted apple headphones. They ended up being painful on her ears. Bought these Sony as second choice and she loves them so much better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MTay, Good to hear that she loves her newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great for under 200$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little old but for under 200$ they are a fantastic deal and a great gift!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, Zuccaro!
We are so pleased to hear that you feel the WH-1000XM4 headphones represent a fantastic deal for under $200! While newer models are available, the XM4 continues to deliver industry-leading performance, and we agree that it makes for a great gift and an exceptional value.
It's rewarding to know that this headset continues to be a favorite among our customers.
Thank you again for sharing your experience and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
better than its reviews
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was curious about getting this but end up it was a good headset to take with me while i was at gym. sound and isolation is perfect for my need.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi STCC,
You made the right choice! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass
Good Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded much deeper BASS than older version of Bose QuietComfort. Watch for sales and it worths the buy recommendation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi menehune89,
Thank you for purchasing our Sony WH1000XM4 and for sharing your thoughts. We highly appreciate it! We're glad that you like the audio quality of your new XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great sounds, 50% of the bass I crave
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, super clear, I like a little more bass, but I like big subwoofers and Skullcandy crushers. Soooo..
I would recommend this to a friendBrand response from SonyListens
Posted .Hello lilspoon,
Nice! We're glad that you appreciate the sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Awesome!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since I’ve gotten these i’ve used them everyday. The noise cancellation feature in these is the best that i’ve tried
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarvinL,
Awesome! Thank you for your purchase and we are very happy that you are enjoying your Sony WH1000XM4 and its noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work great. I lived in a very loud apartment building and these really made the difference. They really cancel out sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CamilleC, Awesome! We are glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good cans. They gave me a headache...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM4's have great sound. I compared them with the Bose Q45s to see which sounded better and most comfortable. The XM4s sound was ok. It didn't blow my socks off. I think sound is subjective. Comfort-wise, the Sony's gave me a headache. I could not wear them all day when focusing when I am WFH. Too much squeeze on my head. Many reviews say that the XM4s are some of the best on the market. (I didn't try the XM5 because I want folding headphones.) However, I preferred the lighter, smaller profile Q45s over the heavier XMs. ANC was about equal. I also tried the new Beats Studio Pro that recently came out. I loved the sound. They were NOT comfortable. So.... the XM4 are good cans. I liked them. However, I prefer my Q45s. I forget they are on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoyaH, Thanks for sharing your review/feedback on the Sony WH1000XM4 wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can only hear what you’re listening into! Blocks all the noise around you and that’s what I need!! Pretty cool!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LissaT,
That's awesome! Thank you for your purchase and for sharing your review. We're glad that our WH1000XM4 did its job in blocking unwanted noises so you can enjoy your favorite music. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Exellents product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is spectacular, it has great sound fidelity, and the characteristics it has exceeded expectations, it is a very good product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoniaF, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Fantastic Gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A magnificent piece for my daughter as she attends her classes in college as well as using these during her downtime.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosannaC,
That's fantastic! We're delighted to hear the WH-1000XM4 headphones are proving to be a magnificent tool for your daughter, helping her focus during classes and enjoy her downtime at college.
Thank you for choosing Sony!
Best regards,
Eliab
- Pros mentioned:Sound quality
Exceptional Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and especially good deal with the Best Buy sale on these excellent over-the-ear headphones. Much better than some of the trendier brand names.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandy, Thank you for purchasing the Sony WH-1000XM4! We're glad you like the great sound quality of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
amazing quality headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love this headset i take it everywhere with me. especially great on long road trips
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lindsg,
Thank you for choosing Sony!
We're excited to hear that you love your WH-1000XM4 headphones and take them everywhere with you. Knowing they’re your go-to companion, especially on long road trips, means a lot to us. Thank you for sharing how they enhance your journeys—we’re grateful to be part of your adventures!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best noise canceling of my life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling feature saved me on a long flight while sat behind a literal *row* of toddlers. I will never fly without these again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnaW,
That's very nice! We're glad to hear that we can help you out with your flight using the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product I’m loving it. Love the option that noise cancellation is an option
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandraM, it is nice to hear that you love our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sound cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound cancelling system is kinda crazy. Sound is great too! Very much worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoahH,
Very nice! We're happy to hear that you like the noise canceling and sound quality of the headphones.
Thank you for choosing Sony!
-David