Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried the ear pods, doesn't work for me. These headphones work much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, we're glad you like our product. Thanks for choosing Sony. ~Earl
Happy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live this device, no to happy yhst when it disconnected when i talk and i missed some request during work time use
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, CarlaV.
We are pleased to hear that you generally love your WH-1000XM4 headphones, but we are very sorry to hear about the frustrating issue with disconnections during calls or when speaking, which is causing you to miss requests during work time. That is certainly not the seamless, reliable experience we intend to deliver, especially for professional use.
The WH-1000XM4 has a feature called "Speak-to-Chat" that automatically pauses music and can disconnect from a call when it detects your voice. If this feature is enabled, it may be interpreting your work conversations as a signal to pause/disconnect.
We strongly recommend checking the following in the Sony | Headphones Connect app:
Check Speak-to-Chat: Locate this setting in the app and try temporarily disabling it to see if this resolves the disconnection issue when you speak.
Check DSEE Extreme: While less likely to cause disconnections, ensuring this is off during critical calls can sometimes improve stability.
Check Firmware: Make sure your headphones are running the latest firmware update, as updates often include stability fixes for connectivity.
If disabling Speak-to-Chat does not solve the problem, please contact our support team directly. They can guide you through more in-depth troubleshooting steps:
Sony Support Contact: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We sincerely apologize for the disruption this has caused to your workflow and are committed to helping you resolve this quickly. Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 13 yr old originally wanted apple headphones. They ended up being painful on her ears. Bought these Sony as second choice and she loves them so much better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MTay, Good to hear that she loves her newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Go-To Heaphondes
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE these headphones. The sound quality, the noise-canceling feature, the controls, etc are all very good. The only reason it is not a 5-star is that the microphone is VERY bad. When I am on the phone with someone or in a virtual meeting, no one can ever hear me and when they do, the sound it very muffled.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexia, Excellent! Good to know you like the sound quality, noise canceling feature, touch sensor controls, and overall features of these headphones. For phone call quality issues, please follow the troubleshooting steps to resolve this issue.
Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
Make sure to update the firmware of the headphones using the Sony headphones Connect app.
Try using different smartphone to isolate the issue.
Initialize the headphones. REF: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. I would 1000% recommend them to anyone who is looking for a pair that are durable, good quality and look amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelR, Awesome! We are so glad to hear that you are happy with the overall performance of your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best noise canceling headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had them for a couple months now a the auido quality hasnt diminished. I can proudly say that the are the best headphones for noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndresT,
Great! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Worth every penny
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daily drivers and help keep me focused in a loud work environment. Drowns out nearly all distracting noise and sound quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Davel! We're thrilled that you are happy with your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! -Craig
- Pros mentioned:Sound quality
Worth it. Buy it !
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good and worth the price . Sound and everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NanaA,
Awesome! We're happy to hear you are enjoying the superb sound quality of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort
Really great Earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tons of ear-wear and am an audiophile. Gone through pretty much everything (Bose/Sony/IEMs/etc) and these are amazing. For over the ear super comfortable too. Wore them on a 10 hour journey and no problem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Madray,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the best headphones I have ever used I recommend these if u need a good noise canceling headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnorB,
Thank you for recommending our Sony WH1000XM4. We're very happy that you are pleased with the noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Exceptional Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and especially good deal with the Best Buy sale on these excellent over-the-ear headphones. Much better than some of the trendier brand names.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandy, Thank you for purchasing the Sony WH-1000XM4! We're glad you like the great sound quality of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Excellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Bought this to replace an earlier model that lasted for over 3 years.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, MeAndHim!
We are so glad to hear you are enjoying your WH-1000XM4 headphones and that you chose to replace your previous pair with another Sony product. It's incredibly rewarding to know that the durability and quality of our headphones have earned your loyalty over the years.
Thank you again for being a Sony customer and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
The best of the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't usually splurge of things. I wait for deals but I needed some over the ear headphones and these don't disappoint. Top of the line noise cancellation, amazing crisp sound, and tons of features. If you get these on sale don't hesitate
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Theguy, choosing these headphones will definitely be worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
WONDERFULLY QUIET!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE SOUND IS EXQUISITE AND THE NOISE CANCELLING IS THE BEST I HAVE EVER HEARD. JUST A BIT HEAVY AFTER EXTENDED WEAR BUT BETTER THAN EXPECTED! THESE ARE EVERYTHING I HAD HOPED FOR. XMAS IS COMING. BETTER GET A SET EARLY!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MERRYCHRISTMAS, Thank you for the 5-star rating! We're very pleased to hear you're enjoying the amazing sound quality and noise canceling feature of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Product review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product works great with the app. Got it in great condition and can survive the outdoors
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SolomonA,
Thank you for choosing Sony!
We're excited to hear that your new WH1000XM4 headphones are working great and that you're enjoying all the features available through the app. It's wonderful to know they arrived in great condition and are able to survive the outdoors, exceeding your expectations.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So comfortable and easy to set up. Really does cancel out the noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KLM1,
We're glad that you like the comfort, noise canceling function, and had an easy time setting up the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my kids during pandemic, for Zoom classes. Works great and good quality. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PurevdorjB,
Thanks for the awesome feedback and for your recommendation. We're glad that your kids were able to stay focus on their studies because of the great quality and performance of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best noise cancelling bumping headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy it , that's all you really need to know. Hate screaming kids on the airplane? You need this item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 850rmz,
Great! Thanks for the recommendation and we're happy that you are enjoying the noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Blew me away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After listening to all the headphones in-store, this one impressed me immediately. I had to take them home and I've been rocking to them ever since! And that noise-cancelling?! It was unreal!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi stayge,
Awesome! We're glad you found the best headphones that suits your needs and expectations. Nice to know you are enjoying your WH1000XM4 especially for its amazing noise canceling features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! - Kris
- Pros mentioned:Sound quality
absolutely perfect!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love these, they're perfect for studying + the gym. noise cancelling so good, i've been scared by my father multiple times already.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SydneyS,
Thank you for the purchase! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David