Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Weight
Great buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing buy! I also have the AirPods Max but this one is lighter and aesthetically pleasing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VieY,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the aesthetic and lightweight design of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
- Pros mentioned:Sound quality
Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound wonderful. Will cancel any significant sound out for piece and quite. Sometime I forget there on my head and I’m walking around thinking it’s too quite in my house lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayy,
That's good to hear! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Cons mentioned:Volume
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the headphones a lot just wish they were a bit louder
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Michael,
Thank you for sharing your feedback with us and we are happy that you like our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
How’s your head(phones)?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had any complaints. Good headphones with great noise cancellation and sound quality. One con is the microphone is not good at all. But everything else is great and looks great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GoodHead, It's good to hear that you have no complaints about your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! -Vincent
- Pros mentioned:Sound quality
Best noise cancelling headphones that you can buy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling in these headphones might as well be sorcery. I've been able to concentrate so much better in my busy household because of these headphones. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi techjesus404,
Great! We're thrilled that you are enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Very good noise cancelation headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice noise canceling headphones. The sound quality is good. As far as comfort, they're not that bad. The noise cancelation is superb! It blocks out the noise nicely.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darren, Thank you for the 5-star rating! We're really happy you're enjoying the excellent noise canceling feature and incredible sound quality of your WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for your purchase! -Jess
- Pros mentioned:Sound quality
Perfect gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is fantastic! Has a case and noise cancellation is perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, Great! We're delighted to hear that you like the noise canceling function and overall quality of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound quality and noise cancelling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, noise canceling and build quality. Only complaint was that it made my ears feel hot pretty quickly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jtg97, We are glad that you like sound quality, noise canceling and build quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Please make sure to wear your headphones correctly and adjust the length of the headband according to your preference for more comfortable listening experience: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Poor Warranty for the Price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these in Sep2020. They no longer charge. Contacted Sony, the warranty is only good for a year. You must buy the extended warranty to get service. Was provided a number to call for repair. Labor is $74 plus $17 shipping both ways, doesn't include parts. There seems to be an issue with the charging port/system failing. This unit costs too much for it to only last a little over a year before repair is required. I have other unit that have only cost $40-$60 that are still working without issue. Come on Sony! Otherwise, the range is great, battery life, sound quality, noise cancelling and multi device use are exceptional. Disappointed that warranty is so limited and product has failed after a little over a year of use. To be fair, I can still use 3.5mm port to listen but the point was to have a wireless unit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Warranty, While we are glad to hear that you are happy with the sound quality, noise canceling and multi point feature of the WH1000XM4, we are sorry to hear that you are experiencing issues with your unit and was advised to have them serviced. We would like to take this opportunity to assist you and review your file further.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have great sound I use them everyday and they are durable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mya2,
Thank you for providing your feedback and we are happy that you appreciate the audio quality and durability of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Weight
Music in my ears
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love lightness, can take everywhere to enjoy music of any kind
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CatherineC, Awesome! Your assessment is spot on! They are designed with portability, as they are lightweight and can fold easily into a case, which you can carry wherever you go. We're also happy you are enjoying the exceptional audio of these WH-1000XM4 headphones. Thank you so much for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Buy theses!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, feels great on the ears and great build quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidR,
Thank you for the purchase! We're happy to hear that you like the build and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Amazing Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Replaced mine Beats headphones which I have had issues with over the years. Comes with a nice carrying case. Comfortable to wear for long periods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FXB5,
You made the right choice in upgrading to the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Headphones for noisy working areas.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. Can work in a noisy coffee joint with these. The sound is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dkdin, we're glad you love the sound quality of our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, you really cant hear other people when listening to music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeoR,
That's great! We're glad to hear that you like the noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Comfy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it. Comfortable even for hours while gaming.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lizzy,
Awesome! It's nice to hear that our son is enjoying the comfortability of his Sony WH1000XM4. He enjoys playing his games with it for long period of time. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Very Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Until now, use it very well. Good quality, Good price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jenny,
Thanks for the 5 stars! We're delighted to hear you're enjoying the quality and value of your new Sony XM4 headphones. Happy listening, and thank you for choosing Sony! -Maria
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones. The sound is great. The noise canceling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Eli47,
Perfect! It's nice to hear that you are pleased with the sound quality and excellent noise canceling capability of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Nice product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, the xm4 is very beautiful and the cancellation noise is powerful
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, Maoi!
Awesome! We are very happy to hear your satisfaction on the design and noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best noise cancellation headphones that I've ever used. I like these over the ear style headphones rather than in ear since they don't hurt my ears after hours of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evul, Thank you for the awesome review! Good to know you're enjoying the industry-leading noise canceling headphones and its over-the-ear design. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam