Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. They’re good for using in loud environments
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gschoen, we're glad you love our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wearing them transports you to a different dimension
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Javitachi, That's awesome! We're truly happy to hear you're having an enjoyable experience with your WH-1000XM4 Wireless Noise Canceling Headphones! We're also grateful to hear your purchase went well and you like the superb sound quality of the headphones. It sounds like we hit the mark with the WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
- Cons mentioned:Touch controls
Comfortable headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are sleek, not a lot of buttons. On the other hand the headphones controls are sensitive to touch and I unintentionally activate controls alot. Just something to get used to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FitnessFan, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. Your wireless headphones have a touch sensor control located on the right part of your headphones that you can tap or swipe to listen to ambient sound and control music playback and phone calls without using the buttons. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing this feedback. Jay
- Pros mentioned:Sound quality
Comfortable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great price for what the quality of the headphone definitely reccomend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Natebag96,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Pretty Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is pretty good. Ability to adjust Noise cancelling levels is awesome. Overall great product by Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AKV1,
Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Too good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nought them for my daughter. She ne er takes them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating! We're glad that your daughter enjoys them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort
Best wireless headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using 1000 xm 2 for a while and they are fine. These are better because they are a lot more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dino, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
perfected the the best NC sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these arfer great .. awesome noise cancellation and now with even better improver voice calling.. sound is premium as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 808hawaiian,
Awesome! Good to know that you're enjoying the sound quality, call quality, and noise canceling functions of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones. Great sound, alot of technology in these maybe to much for some but all in all they are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Love,
Awesome! We are glad you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality
Sony - WH-1000XM4 Wireless Noise-Cancelling Over-t
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AjitkumarP, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Another Amazing addition to the Sony XM Family
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY love these headphones and the series of XM's that sony is putting out for the public
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hihoper21, Awesome! Thank you so much for your continued support of the Sony headphones XM series! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great SC Headphones that are better than the last!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a pair of the XM3's and I cannot, for the life of me, figure out how they made the sound cancelling even better!
I would recommend this to a friend - Pros mentioned:Sound quality
Love this headphone. Thanks Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the WH-1000XM3 but I lost it in the airport. So I got a new one with this new model. It’s an excellent headphone!NP
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bongnp, we regret to hear about what happened to your WH1000XM3. Good to know that upgrading to these model was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Good sound and quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tesound is awesome and the price is e as it is a high quality item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseG, We're very grateful for this positive feedback! Good to know you like the exceptional sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony is the best.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and noise cancellation. I use them for the gym and when I travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ninho,
Awesome! We're glad that the sound quality and noise canceling function of the headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beat headphones I’ve bought yet! These work great indoors and out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keliber,
Great! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love these for editing video
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these when editing video. I can hear details and the noise canceling helps me focus on the task at hand
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brad, Great! We're glad that you like the noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Just get them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony gets it all the time … very immersing sound better then 1000 dollars headphones just get it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Capricorn83, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome quality and sound. Son cancels me out all the time with these. He says they work fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MamaC,
Awesome! We're glad to hear you are enjoying the great sound quality and noise canceling features of your new headphones.Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort
HORRIBLE Controls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BUTTONS PEOPLE. For the love of God, why is normal basic human functionality such an unreasonable request? There I was, just washing some dishes wearing headphones while on an important call, and somebody needed to get my attention and talk to me for a minute. Naturally, I go to just simply move one earpiece off of my ear to easily listen to what they needed to say real quick. No need to touch any controls at all, right? Not with wet fingers. Now the call I was on needs to hang up immediately and without warning because that's how touch screens work. I shudder to think how these headphones will suffer in slight damp rain! I usually buy the Bose Quiet Comforts, but I had to return the pair I JUST bought because of a million and a half issues, but Lord Almighty I miss those buttons. Buttons never push themselves. Just TRY to rapidly lower or raise the volume while listening to music on these Sony's. It skipped like three songs in a row just trying to do what the Bose would do SO EASILY. Honestly, like leave the touch screen for all the people who just die over every ridiculous and unnecessary innovation. Fine, but give me some dang buttons that I could use instead! Like, it's already got two buttons, an On and Off button, why not a VERY simple volume button? Better yet, why not let me turn off the idiotic touch screen on the app and just use my buttons? I will suffer through reduced capabilities with a smile on my face knowing that BASIC functions will work without worry. They are comfortable and provide good isolation, and unlike the Bose pair the microphone actually works. Time will tell how they hold up, but I fear the rain, and I fear touching the controls AT ALL knowing that it might interpret my touch as literally anything if I don't do it exactly perfectly precisely right. I did a ton of research and it seems that all the decent headphones today that have the features I need (Excellent isolation as I work with loud, rumbling equipment all day, Bluetooth, battery life, water resistance for rainy weather (yeah right, I know), and a microphone that, you know, works) all have those stupid touch screens. The exception being the Bose QC45's, but I tried em and they had so many connectivity issues, garbage mic issues, and couldn't handle the noise from a window being rolled down in a car without painful bursts of sound in my ear, so I guess I'm stuck with this crap. If there was literally ANYTHING else I would buy it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JonathonJames, While we're glad you like the comfortable fit and excellent noise cancellation, we regret to hear and we apologize for any inconvenience that you experienced with touch sensor panels of your Sony WH-1000XM4. This is definitely not the news we want to hear. Please allow us to help you and turn this into a better experience. For any touch control sensor-related issues, I'd recommend following the troubleshooting steps and guidelines on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
At Sony, we are always looking to improve our product quality and features. We have noted your input about the lack of physical control buttons and will be sure to forward this feedback to the appropriate department.
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam