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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12639 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 444 Showing 8,861-8,880 of 12,639 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise cancellation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than the Bose NC700 hands down. These work great and the Bluetooth 5.1 work better than the NC700

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice noise cancelling and sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juan,

      Awesome! We're glad that you like the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sold all of my wired headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my first Bluetooth headphones. I think I got my first choice right!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChuloHock,

      That's awesome! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Sony XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best headphones money can buy, cant not recommended this any more

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonD! Thank you so much for your kind words! We are truly honored to hear that you consider the WH-1000XM4 headphones the best on the market.
      With features like industry-leading noise cancellation, exceptional sound quality and a comfortable design, we strive to create a listening experience that exceeds your needs. Your recommendation means a lot to us!

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. Great quality and good price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happyshopper, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect for music

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best choice to use for gaming but for music they are flawless. All in all amazing headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyler,

      We're glad that you like using these headphones for your music. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about using it for games is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Decent ear phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, not hard to use. Instructions are clear,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marco,

      Amazing! We're glad that you like the sound quality and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality, I loved listening to these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wilson,

      Awesome! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these things. Great sound. Great cancelation. Easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonic,

      Perfect! We're glad that you like the sound quality, noise canceling, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great! The sound quality is amazing and the noise cancellation is top.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Potato, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound fantastic, NC is the best I’ve ever seen. If you can get them, get them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gizmo915, We are glad that you are enjoying the sound quality and noise canceling function of your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Love using these for my work out the noise canceling is next level highly recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greatsystem, Wow! Good to know that your loving your WH-1000XM4 noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ast MGR proved this to be a superior product to every other noise canceling headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChefwanabeAntonioPhillips, thank you for the amazing feedback! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones! The noise canceling feature is very worth the investment. Protect your ears!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi edmondrod, Great! We're glad that you like the noise canceling feature of your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation. The case it comes with feels great and easy to carry.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JALopez45, Awesome! we are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality, crystal clear audio and perfect noise cancellation. love it !!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bestbuyer,

      Great! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound amazing. Best noise cancellation I’ve used in any headphone so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi potatobair, Awesome! We're glad to hear that you appreciate the sound and noise cancelation of the wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality. Noise cancelling better then competition

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeepman,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Execellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Execellent product. Recommend to buy. Execellent product!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Logan, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Love the Color

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color, sound quality is excellent and noise canceling is worth the price but headphones are a little heavy and after wearing for awhile it becomes uncomfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AppleCare,
      Thank you for sharing your experience with us. While we're glad you like the color, sound quality, noise cancelling features and reasonable price of the headphones, we're sorry to hear the discomforts when wearing the unit for a long period of time. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and for choosing Sony! - Kris Sony_US