Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
Get but fragile
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There great just break easy for the price. How know I have to find a way to repair them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyJ. Thanks for the amazing review and for sharing your throughs about it's great performance of your WH1000XM4!. On the other hand, we're sorry to hear about your experience with the durability of the headphones. For new repairs and assistance: you may access this link: https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair. Hope this is helpful. Thanks for choosing Sony!. -Milton
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone. Perfect for zooming and working from home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melody,
Amazing! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Pretty Good Headphones if on sale
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty good but i wear glasses so they do hurt after wearing them for some time. The app is a bit slow at times but overall im satisfied with the headphones when i have my glasses off.
I would recommend this to a friend- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want some real noise cancelling headphones these are the way to go and has tons of features!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jojojackson06,
That's right! These headphones are worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Would recommend to anyone looking for good ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kris, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
XM4 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A must have headphones and will not regret buying it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MinT, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
XM4s are worth the price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been using these for months now and they are amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanPerez, thank you so much for your fantastic review! We're very glad to hear that the Sony - WH1000XM4 headphones have been serving you well over the past few months. They're designed to deliver an exceptional listening experience with industry-leading noise cancellation, crystal-clear audio, and smart features like Adaptive Sound Control and Speak-to-Chat. We truly appreciate you being part of the Sony family! Best regards, -Dominick
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling works really well, sound quality sounds amazing. Headphones are worth purchasing
I would recommend this to a friend - Pros mentioned:Sound quality
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good sounds good sounds good sounds good good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alchemist,
Great! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! Didn't end up with the silver ones, but they are great!
I would recommend this to a friend- Pros mentioned:Sound quality
MUST HAVE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! The audio quality is A1 and the noise canceling is fantastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Student, we're glad you like the sound quality and noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
C'mon Sony - the microphone needs attention
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great! But the microphone is no good. I will be returning.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, NnekaC. We're delighted to hear that you love the sound quality of your WH-1000XM4 headphones, as we designed them to deliver an exceptional listening experience.
However, we are very sorry to hear that the microphone is not working well for you, and we sincerely apologize for this inconvenience. This is not the experience we aim to deliver, and we want to help.
The WH-1000XM4 features multiple microphones designed for clear voice calls and effective noise cancellation. There may be a setting or a quick fix that can improve the microphone performance. We recommend checking your connected device's settings to ensure the correct input microphone (the WH-1000XM4) is selected for your calls.
We understand your decision to return the product, but if you would like assistance with troubleshooting before you do, please feel free to reach out to our support team. We're here to help you get the most out of your headphones.
Thank you for being a Sony customer.
Best regards,
Gus, Sony Social Media Team.
- Pros mentioned:Sound quality
Incredible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such incredible sound quality. Highly recommend this
I would recommend this to a friendBrand response from SonyListens
Posted .Hi thrlln,
Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound awesome. The noise canceling works great. Not sure why the app is needed to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tommy,
We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Bass
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good one and it has punchy base and nice one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GoodOne, We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a present. Receiver loved them. The noise cancelation is amazing and worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samuel, Thank you for the 5-star rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
excellent device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent performance and this product has an excellent quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeadphonesSony, Awesome! We're truly glad you're enjoying the excellent performance and you like the great quality of these WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you so much for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Perfect all around!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I definitely recommend these head phones! and best of all, they cancel out all back ground noise!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stacey, Thank you so much for your review! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Sound quality
best noise cancelling headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best noise cancelling headphones I've ever used. I waited over a year for this version
I would recommend this to a friend - Pros mentioned:Sound quality
Great Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancelling ability. Would buy again if needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grant,
Great! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph