Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Buy it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable to wear & great noise cancelling! Buy! Long battery life too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jekka0412,
Thanks for this fantastic review! We're delighted to hear you're loving your WH-1000XM4 headphones. It's great that you're enjoying the excellent sound, comfort, industry-leading noise cancelling, and long battery life.
Thanks so much for the wonderful review and for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Comfort, Sound quality
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and not heavy like AirPod max headphones also great battery life and noise control. Love them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, AliciaE! We're delighted to hear that you find the WH-1000XM4 headphones comfortable and lightweight, especially compared to other models, and that you're enjoying their excellent battery life and noise control. Your satisfaction with both comfort and performance is exactly what we strive for in our headphones design. Enjoy your listening experience, and thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Crystal Clear Bass and Vocals
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones, when it comes to comfort, battery life and sound quality they are amazing. Out of the box they come with great sound but tweaking it in the sound options of their app make them so much better depending on your taste. If you want headphones with amazing noise cancellation, sound and battery life. These are the perfect choice!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, Thank you for the amazing review! We're glad you love the comfortable fit, long-lasting battery life, excellent sound quality, and industry-leading noise canceling feature. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Bass, Comfort, Sound quality
Sony’s best headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What I really like about these headphones are the bass and clarity it produces. Very comfortable to wear especially on a long flight or a long ride. The noise cancellation feature work exceptionally well. One flaw that these headphones doesn’t do well is the mic. Other than that. I would highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnnyNG1,
Great! Thanks for the 5-star rating and we are very happy to hear your satisfaction with the audio quality, comfort and noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
The perfect headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for headphones that were comfortable and excellent quality. I found them. I love being on a plane and putting them on and all the noise just goes away. The sound quality is outstanding and they are very comfortable on my head and ears. It comes in a cute case with accessories for use on a plane. I have used them many times already and have not been disappointed. The battery life is fantastic and charges extremely quick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaunaW, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Comfort, Sound quality
op choice for wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM4 headphones offer exceptional noise cancellation, comfort, and sound quality. The adaptive sound control adjusts settings, and the 30-hour battery life ensures long listening sessions. With touch controls and voice assistant support, they're a top choice for wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IbrahimZ,
Thank you for the on-point product review of our WH1000XM4. We are truly happy that you are pleased with the amazing quality and superb performance of our XM4. It's nice to hear that you appreciate the sound quality, noise canceling capability, comfortability, features and long battery life. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Best Over Ear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have purchased a few of these over the past few years. For family as well as myself. Have tried three other over ear headphones and these have, by far, the best noise cancelling, battery life, sound quality and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Annewithane! We're glad you are impressed with the noise canceling feature and sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Bass, Sound quality
They’re v Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s everything I needed and more. I’m impressed with the quality of these headphones. First off, sounds great. I listen to different genres of music; I cannot describe in with my limited vocabulary how amazing my music sounds. It’s like I can hear everything the producer added- like I can finally hear the backing vocals for “Why Not?” by LOONA. I’m so amazed at the attention to detail, but don’t be mistaken!!! THE BASE!!! HOLY SHI- THE BASE IS ALSO AMAZING. Anyways sounds great. Second, I never truly knew the blessings of having noise canceling headphones. I’ve always had to turn up the volume on my regular earphones bc everything else outside of earphones was so loud. So I don’t ever need to go past the middle of the volume controls to be able to hear my music or podcasts. It’s intuitive, easy to start up and use. It has special controls on the headphones itself; so I when I’m working on my projects I don’t have to look away and use my phone to change the song or podcast episodes. The only thing I do wish Sony would do is make these headphones resistant to water/water damage of any kind (sweat, splashed water, idk what else). There’s also the Voice-to-speak; I sometimes hum to the songs I’m listening to so the headphones will automatically stop whatever I’m listening to. I don’t really use this feature so I just turned it off; but it’s cool. Anyways great pair of headphones; more grey than I thought they’d be. best purchase I’ve prob ever made. 10/10 STAN LOONA
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yeye, Perfect! Thank you for taking the time to write such an in-depth review of your experience with your WH-1000XM4 Wireless Noise Canceling Headphones! We are extremely pleased it suits your needs and expectations! You definitely made the right choice! We're also thrilled to hear you love the exceptional noise cancelling, sound quality, and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess
- Pros mentioned:Bass, Sound quality
Love this headphone!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way music sounds. I can hear every note and the bass is just right! I like how the music stops playing automatically when the phone rings then automatically restores when call is over. I like to use noise canceling when I play video gambling. No more hearing other’s machines , conversations or loud personal phone calls. I don’t have to listen to the tv or the gambling parlor’s music as well. I can connect to my iPhone and IPad flawlessly. The sound quality is fantastic! Buy these headphones! They are worth the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mopsey5, Awesome review! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Great Sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice sound. Are comfortable to wear on. battery life is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria,
Thanks for sharing this nice review! We're so glad to hearing you're enjoying the fantastic sound, comfort, and long-lasting battery life of your WH-1000XM4 headphones.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Battery life, Comfort, Sound quality
Sony WH-1000XM4...You can’t go wrong!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an outstanding set of headphones. I upgraded from the 1000XM3 which l loved as well. I love that I was able to get these in blue. The clarity and sound from these headphones is amazing and they are very comfortable. I love the use of the Sony app with the headphones as it allows customization. The Speak to Chat and wearing detection are new to this upgrade and are welcomed features. Also, noise cancellation is great and the battery life is outstanding. You can’t go wrong with the Sony XM4.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akuma2000, Thank you so much for the 5-star rating! Glad to hear that you are happy with the amazing features, sound quality, comfort, battery life and noise cancelling of the WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
A Great Investment.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned Bose and Beats. Bose are good headphones but uncomfortable on the ears due to me wearing earrings. Both of my beats broke after about 7 to 8 months of daily use. Very poor battery life also. Bought these and have enjoyed them more than all other listening devices. The app is a plus too. They fold up nice and compact. Battery life over an 8 hour work day. Comfortable and very happy. A great investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oxford, You've made an excellent choice! We're glad you're enjoying the compact design, Sony Headphones Connect app, long-lasting battery, and comfortable fit of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Impressive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to think that there was no way wireless headphones could ever sound as good as wired, but these Sonys have completely proven me wrong. They are just phenomenal. From comfort and style to sound quality and battery life, they excel in all areas for me. They really do. The only downside (if I have to call one out) is that they aren't that much of an upgrade to the XM3 that came out before it. Sooo, if you need to save some money, those are great too. But if you want the best, then look no further than the XM4s.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Do better Sony
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They can be better. I really bought them because I was trying to connect my headphones to my PlayStation and since it was a Sony brand, I thought it was compatible, but it wasn’t. I keep having to use the wires to connect my PlayStation to the headphones, which is sometimes annoying But all in all they produce great audio, and the comfortability on them are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NahomT,
Thank you for choosing Sony!
We're glad to hear you're enjoying the excellent audio and comfort of your WH-1000XM4 headphones. We apologize for any inconvenience with the connection to your PlayStation.
The WH-1000XM4 headphones were designed for general-purpose Bluetooth connections and aren't compatible with the wireless protocol used by PlayStation consoles. That's why a wired connection is necessary for them to work with your console.
For a true wireless gaming experience, we recommend checking out our Sony INZONE line of headsets, which are designed specifically for gaming and are fully compatible with PlayStation consoles. You can learn more about them here: https://electronics.sony.com/audio/gaming-audio/c/all-inzone-headsets
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Fantastic headphones, in ever category
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely and genuinely love these headphones. The noise-cancellation is second to none. Recently took them on a plane and quite literally forgot how loud things were. I connected to the plane wifi and joined a video call with friends they immediately muted me telling me how loud things were around me and for a few seconds I was actually confused at what they meant! The sound quality is also great, mixed in with the built in EQ, it allows you to really get the sound YOU want out of these. I also use these for the gym, and while not being sweat or water proof in the slightest they work fine and plenty of reviewers have said the same. I of course have no plans of drenching them or anything like that but sweat will not hurt these. (Of course do your due diligence and keep them dry and clean) The blue is definitely a darker blue. Under most light it’s just black, the blue being very hard to see (not even remotely a bit deal). Honestly I’d done quite a bit of research on top headphones in the segment and these always came up but the price and brand loyalty elsewhere scared me off. I’d used Sony headphones before but never their premium line ups. Don’t wait as long as I did. If they’re on sale… BUY them. If they aren’t on sale but you want to gets some headphones that’ll last you… BUY THEM.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IndyGamerTag, Thank you for your awesome review! Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They have probably the best noise canceling you’ll ever have. Great speaker quality they are amazing. I’ve had the previous generation and they’re all so just as great. Only thing I kinda don’t like is the sensor other than that it’s amazing I love. It’s also really comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IzharS,
That's wonderful feedback! We are absolutely thrilled you are enjoying the amazing noise canceling, great speaker quality, and comfort of the WH-1000XM4s. We appreciate you being a loyal user across multiple generations! Regarding the wear sensor, you can manage or disable it easily through the Sony | Headphones Connect app under the "System" tab, which may enhance your experience.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Better than expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After three weeks, these headphones have exceeded my expectations. The biggest surprise has been that they stay comfortable on my head for around 4 hours. They also have great sound quality, impressive noise canceling, and solid features - like connecting to multiple devices at once. Connecting to a second device was a tad bit involved, but worth the one time effort. Battery life has been solid too. Once the pandemic is over, I’m looking forward to using these on flights and testing out the ambient mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mattcaff,
We're thrilled to hear that these headphones have exceeded your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality, Weight
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Battery life is excellent. Light weight. Great looking. Noise canceling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reggie, Awesome! We're glad that you like the sound quality, battery life, light weight design, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Touch controls
Phenomenal noise cancelling headphones
|Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These not only have incredible sound and noise cancellation, but they're extremely comfortable to wear. My only small issue with them is the touch gestures for going to the next song track, answering the phone, etc. aren't always consistent - I feel like I have to swipe the cup of the headphones multiple times before it actually does what I want it to do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin, thanks for choosing and purchasing our industry-leading noise canceling headphones. We're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you have an issue with touch controls of your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
ntelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Bass, Sound quality
Best Headphones for Music Lovers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you love music and prefer the highest quality sound possible, then the XM4 is the best set of headphones hands-down! The clarity of the bass, mids, and highs makes these the top performing headphones all-around. The XM4s sound great out of the box, and you further enhance your experience with custom EQ. The bass is very punchy for basshead lovers, or if you're like me, you can turn up your mids and highs and hear all the instruments that usually get faded and lost. I have my EQ settings pretty balanced, where my lows and bass sit around a 4, while my mids and highs sit at 8 (10 being the max). These are by far the best sounding headphones I’ve ever heard, and I’ve tried a lot. None of the previous ones can even compare. The companion app comes with a bunch of settings and features to help enhance the XM4s like adjusting your EQ settings of course. It also provides features such as fit testing for 360 reality audio and ANC/ ambient sound control. One of my favorite features is the Adaptive Sound Control. It’s able to detect where you are, and depending on how you have your settings, it will auto-enable ANC or ambient sound. For example, if I’m at work, the headphones will automatically enable ambient sound so i can still listen to my music while also being aware of the chatter of my coworkers around me. If I’m at home, i can fully immerse myself in my music thanks to my headphones auto-enabling active noise cancelling. Another neat feature i love is the headphones can detect if your’e speaking, and will automatically pause your music and go into ambient sound mode to allow you to converse. Then after you've stopped speaking, it will resume your music in whatever previous mode you had it set to. And of course you can always turn all these features off if you wont be utilizing them. Overall, I’m really impressed with these headphones. I’m upset i didn't try them out sooner. It’s definitely worth the price. It looks good, travels well, has a ton of features, and most importantly, sounds great! 10/10 for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi amosvane,
You made the right choice! We're thrilled that you are enjoying the sound quality, dedicated app (Sony Headphones Connect), Adaptive Sound Control, and Speak-to-Chat function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph