Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Best and Worst All in One Pair of Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't usually write reviews, but the experience I've had with these warrant writing a review. Buyer beware. Pros: (when they work): Unmatched noise cancellation Decent call quality Most comfortable pair of headphones I've worn. I often use them 10 - 12 hours a day in the office. Great app and features Really good sounding with music, with customizations through the EQ. If you have a device that supports LDAC, higher quality wireless audio Great battery life Cons: Quality, Quality, Quality! It took three pairs of headphones initially before I got one that worked correctly (the first two pairs failed within the 30 day return window). My 3rd pair has recently developed a nasty bug that requires a warranty replacement. That's 4 pairs of headphones *in one year* I work in an open office plan, and these are my go-to headphones for comfort, noise cancellation and making calls. If they weren't soooo good when they work, I would have abandoned these long ago. Prior to owning these, I used the Sony WH-1000xm3 headphones for almost two years. That entire time I didn't have any issues, and they were still in great shape after 2 years. I wish Sony could figure out the quality issue on these. When they work, they are the greatest wireless headphones I've every used. However, when they glitch they aren't using even if they were provided at no cost. It's the Best and Worst experience all in a single pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobotHarris, we're glad you like the noise canceling feature, comfort, and sound quality of our product. We're sorry to hear that you have an issue with your SONY unit. We would like to review your file to better issue you. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
- Pros mentioned:Comfort, Sound quality, Weight
Apple headphones DUPE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live by these headphones, the sound quality is great and the comfortability of these are amazing—it feels light on my head and the cushion around my ear feels good too. The color and look of the headphones themselves are cute too, very simple and minimal, a look I enjoy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonnalizaA,
Awesome! We're delighted to hear your enjoyable experience with the incredible sound quality and comfortable fit of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
Light and comfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have some of the best noise cancellation i have ever experienced. The outside world seems to fade away while these are on. Also they are extremely comfortable and light when worn. Battery lfe is amazing as well. Im happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
That's nice to hear that you are enjoying your new Sony WH1000XM4 for its quality sound, awesome noise canceling feature, comfortable design and long battery life. You will surely enjoy listening to your favorite music without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used these for a bit now and they're absolutely fantastic. The Audio quality is fantastic. You'll be surprised at how amazing music sounds and you just want to listen to every song you know so you can see how it sounds now. It is super comfortable, has a good battery life, and comes with a great case. My only complaint would be the build quality as it feels a bit cheap
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Wolverium,
Fabulous! We are extremely pleased to hear you are satisfied with the incredible sound quality, comfortable fit design, long-lasting battery life, stylish carrying case, and overall performance of these headphones. We greatly appreciate your feedback with the build quality.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Bass, Sound quality
Awesome sound, features, and
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could go on and on about how much I love these headphones. The sound quality was my primary motivation, but my experience has been great overall. There are other convenient features, such as the ability to swipe on the outer side of headphones covering your ears. This action can pause/play, skip, and adjust the volume. From what I’ve heard from friends, they can’t tell the difference on a phone call when I’m using them to speak. The material is very nice and doesn’t flake or tear as I’ve experienced with other brands. In addition, there is an app that allows you to connect to them and customize the audio to your liking. This includes the level of bass, treble, etc. It can even process pictures of your ears to create the “best sound” according to the shape of them. I have had them for about a year and hope they continue to last for a long while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LyahByah, That's really cool! Thank you so much for sharing your impressive experience so far with your WH-1000XM4! It's really amazing to hear you are pleased with the excellent features and superb audio quality these headphones deliver. Glad to know you are utilizing the built-in equalizer on the Sony Headphones Connect app and you like the effortless operation and great phone call quality that are also noteworthy. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Battery life, Comfort, Sound quality
Great quality headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace an old sony headphone. this new one is better in every way. The noise cancelling is great and dampens unwanted sounds. The battery life is good as well. It also very comfortable. Time will tell with its reliability, but its lasted over year and still works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dakkon, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great Headphones only one downside for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects to both my laptop and phone at the same time. The noise cancelling is fantastic. Music quality is great. The comfortability is great too. I can wear this for a good 4 hours or so and not be uncomfortable. Like most headphones they do get warm so you do have to take them off get a breather. The battery life is fantastic. The only downside I have is when connected by wire, the headphones do have their bluetooth connection turned off. So if you are connected to a xbox controller you can't connect to your phone over bluetooth. But other then that they are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kosta,
Thanks for sharing your review and experience with the WH1000XM4. Your feedback about the wired function is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality, Weight
Love the blue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A Sony loyalist. I own the 1st gen, 3rd gen and now 4th gen. I hope they bring this style back as the 5th gen are not foldable. Every gen hs an incremental improvement in sound comfort and weight, definitely better sound and quality than Apple products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KOBE,
WOW! Thank you for being such a Sony loyal user. We highly appreciate you on that! Your feedback is important to us and we will forward this to our team to help us improve our future products. We are truly happy that you like the audio quality and lightweight design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Key to Writing My Dissertation!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible headphones! Comfortable, noise cancelling, awesome sound quality, and I can go for multiple days without charging them up. Without these I could not have written my Ph.D. dissertation. Super grateful to Sony and my little brother for helping me get these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrJake,
Perfect! We're glad that you are enjoying the comfort, noise canceling function, sound quality, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony WH-1000XM4 Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WH-1000XM4 is an incredible wireless headphone. i love the noise canceling purchased for long flights but have been using it more at the office and at home as well. very comfortable to use for hours at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DavidB,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the WH-1000XM4 headphones and their noise-canceling features throughout your day. Knowing they provide comfort during long flights, as well as at the office and home, means a lot to us. Thank you for sharing how they’ve become a valuable part of your routine.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Sony wh1000xm4
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best headphones I’ve owned. I am very sensitive to noise specially when studying, and these are perfect for canceling it. They are very comfortable, too. Battery lasts all day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi collegestudent02,
Awesome! Glad to hear you found the perfect headphones that matches your needs and expectations. Nice to know that you are enjoying the great sound, noise cancellation, and long battery life of the WH1000XM4. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
I love these headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not an audiophile by an any means, but the sound quality in my opinion is so nice! Comfort wise, I would say the band on top gets a little uncomfy after around an hour of wear.. I don’t tend to wear them for too long, but it would be something to consider if that relates to you. No worries regarding battery life, it holds up far longer than what’s expected in my opinion. Overall really nice, would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ANNAG,
Thank you for choosing Sony!
We're elated to hear that you enjoy the sound quality and battery life of the WH1000XM4. We appreciate your feedback regarding the headband comfort and will forward your comments to our dedicated Sony team as we strive to enhance our products. Thank you for your recommendation and thoughtful review!
Best regards,
-Fred
- Pros mentioned:Bass, Comfort, Sound quality
Amazing comfy headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, very light and super comfy I can wear them all day long without feeling discomfort. Sound-wise they're great, nice rich bass although I would've loved a bit more volume. Noise cancelling in my experience with these is no joke, with the self learning software you will barely hear anything else, with music pumping out or not. Just some occasional hissing while used in pure noise cancelling.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Best headphones I have ever owned!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best headphones I've ever owned! I was never the one to splurge on headphones until I had a really long flight that I wanted to be able to sleep on. First off the music sounds incredible. I have listened to tracks that I love and have listened to hundreds of times and have noticed little nuances of the song I've never heard before. The treble hi and low ranges are insane and the bass hits just hard enough with no cracking or other issues. The noise cancelling feature works so well I still can't believe how good it is. I also love the fact that you can put your palm over the right earpiece to deafen the noise canceling allowing you to hear other people or important things like announcements without taking the headphones off. Google assistant works very well allowing me to call, check notifications, or text without having to pull my phone out. I guess my only negative thing I have to say about them is sometimes if i lean my head and it hits my shoulder during a workout the motion control on the headphone will change songs or mess with the volume. All in all this is the absolute best pair of headphones you can buy in my opinion and totally worth the money. This may be the best electronics purchase I have ever made! If you are on the fence about purchasing them but have the money to do so I would definitely recommend these over anything!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spencer! Thank you so much for your awesome review! Glad to hear that you are happy with the sound quality and noise-canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
99% perfect headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I absolutely love these headphones. I have the wf-1000XM5 earbuds which I love, but they aren't super comfortable so I bought these. The earbuds have slightly better quality in the sound and noise cancellation but that's understandable since these are only over the ears. These are super comfortable, I can wear them for hours and even sleep with them on. The only issue I have with these is that they don't fit super tight so sometimes they fall off if I move around too much, so if you plan on using these for the gym and you have a small head like me they probably won't work well.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Comfortable, Lightweight, Long Battery
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, Lightweight, Long Battery, Awesome Noise Canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi techexplorer, Glad to hear that you are happy with the battery life, comfort and noise canceling of the WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Can't leave the house without them.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I bought these in 2023 and they're still going strong. Fantastic noise canceling, great sound and the battery lasts a while on these, so no complaints here.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gapolo,
It’s rewarding to hear that your WH-1000XM4 headphones are still performing so well after years of use. We take great pride in the durability and long-lasting battery life of our products, and it is wonderful to know that the noise canceling and sound quality continue to enhance your experience every day.
Thank you for being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Sony stays top of class with these wireless noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought these after using the second generation version from 2017 with no issues. I didn't need to upgrade them as they were still in good shape but I passed them on to my son and got these for myself. Though my original pair were fine the upgrades on these have really improved and built on the foundation of previous gens to keep Sony top of class in noise canceling, feel and build quality. That's not to mention their rich sound. They are perfect to use in the gym and I don't have to worry about charging them every day because they have such a long battery life. I'll be enjoying these for as long or longer than my last pair from 2017!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonnybt22, this is great! We're delighted to hear that you're enjoying the sound, noise canceling, and build. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound qualityCons mentioned:Volume
Best sounding headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had many headphones over the years and these are the best sounding headphones I've ever heard. Very easy to use and great battery life. Only complaint goes for all modern wireless headphones. They all need more volume. I know they design them to not damage hearing but I've been listening to loud music for 55yrs and take full responsibility to my hearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin,
Great! You definitely made the right choice. We're truly happy you're enjoying all the improvements we made on these headphones, especially the ease of use and excellent battery life. Your feedback regarding the volume is greatly appreciated. If you're having low sound level when listening to music, refer to this link here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. If you have other suggestions or observations, please feel free to post them here. Thank you very much for all of your inputs. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love using these noise canceling headphones. I can’t even hear anything going on with the outside world when I’m listening to music or talking on the phone. The battery life is fantastic along with the ease of connectivity to my devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techgu,
Great! We are truly delighted to hear your satisfaction with the noise canceling capability of our Sony WH1000XM4 as well as the battery life and easy to connect. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco