Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Comfort, Sound quality
Great decision
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was between Bose, and these new sonys. Looked at reviews for weeks until I broke down and spend the buttload of money for them and the protection plan, which in the end will def be worth it. Awesome clear sound, bass is loud, but couldn’t hit low notes as well as I anticipated. Feels great, comfy, and have a lot of different settings, a ton of great functions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samaran, we're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
The best or nothing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the most comfortable, best sounding headphones on the planet (at least at this price point). I upgraded from the WH-1000XM2 headphones, so I was already accustomed to how good Sony's headphones are in general. Battery life, comfort, pretty much stayed the same. I noticed a nice bump in sound, as well as slightly better noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benzy, we're glad you like the comfort, battery life, and sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly loved the sound quality imbedded within these when I had them. My partner has her pair still & I try to snag em from here when they’re not in use. If you’re looking for a great pair of headphones for your commute or just mere enjoyment of music, podcast, heck even tiktoks lol these are a really solid pair of headphones. I will say that when using them to speak up while using the mic as it picks up the voice fairly low & at a decent quality. It’s no shure mic but it gets the job done & battery on these is fantastic, no problems whatsoever for myself & everyone else i know who also owns a pair. App is user friendly and lots of configuring can be done, there’s literally a setting for everyone! Enjoy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Aanyla,
Thanks for sharing this wonderful review! We appreciate it so much. We are very excited to hear that you are pleased with the sound quality of our Sony WH1000XM4. We're glad that you were able to utilized the Sony app to customized for your liking. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Bass, Sound qualityCons mentioned:Volume
High performing and highly recommended.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding, high performing. Good amount of bass but well balanced. I listen to mostly metal and the low end is good but not overpowering while the high end is excellent. Wish they’d get a bit louder, I find around 90% volume is it’s sweet spot on an iPhone 12. App is quite good, lots of customization. Little pricey but the quality is there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jblank, Thank you for taking the time to review the WH-1000XM4 Wireless Noise-Canceling Headphones. We value your feedback with this WH-1000XM4. Adaptive Sound Control is a smart function that senses where you are and what you're doing, then adjusts ambient sound settings for the ideal listening experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for choosing Sony! Jay
- Pros mentioned:Comfort, Sound quality
Highly recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Much better than their newer sibling. I tried the XM5s for a few weeks as well and the only thing I found to be a little better was the quality of sub bass. However it was outweighed by the horrible comfort of the XM5 touching my ears constantly, and I returned them. Enter the XM4, in my opinion the finest in Sony's wireless full size headphone lineup, excellent sound signature with lots of tuneability thanks to the Sony Headphones app. Very versatile for a variety of genres and far better noise cancelling than the XB900 I had previously. Best of all the XM4 comfort is great too. A little shallow in the earcups but nothing a little readjustment of the headphones can't fix. And nothing like the awful XM5s with their paper thin earpads! Long live the XM4!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmo, thanks for choosing and purchasing our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Bass, Sound quality, Weight
Definitely the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know these headphones are a little expensive. But you can often find them on sale. I got these on sale and these are by far the best headphones I’ve used. I did buy a lot and returned most of them. We can connect to multiple devices. The base is really good. They are light and easy to use. And the app is pretty extensive. I recommend is highly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mijopest, Excellent! We're glad that you like how light and easy to use your new headphones. We also appreciate your feedback on the bass and app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Comfort, Sound quality
Needed for quality sound and good base
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible noise cancelling abilities, very comfortable on my ears and flexible, comes with a case, USB-C charging cable and has great base. Not perfect but great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffew64,
Thank you for the positive feedback! We're glad to hear that you like the noise canceling, comfortable design, and quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Sound quality
Best Sounding Headphones I've Owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Until recently, I've been using a 10-year old pair of (wired) Bose headphones. To be fair, they've served me well, but when my nephew purchased a pair of the WH-1000XM3 headphones last year, I had a chance to try them out. In my opinion, they were much better sounding than my old Bose. I held out from buying a pair though ... until the WH-1000XM4's arrived. I'm so glad I bought these. I'm a bass lover, and these headphones certainly deliver. The vocals are crisp and the dynamic range is great. I use mine with a Galaxy Android phone and the two work together seamlessly. Music pauses when I take the headphones off, and I'm also able to pair it with both my Apple TV 4K and my Fire TV Cube. I recently used them on my first flight (post-covid) and the noise cancelling is excellent. As for the mic ... well, it's clear enough so that I can issue Alexa commands, and it works well for most situations. However, for my work-related Teams calls, I still prefer my older Sennheiser headset with dedicated mic. boom. Overall, well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TTNH, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Outstanding Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC and sound quality I have ever experienced. I literally started hearing parts of songs I had never heard before. Battery life is outstanding and they're very comfortable for extended wear. Touch controls are very intuitive. They're definitely on the expensive side, but if you can manage to snag them on sale, I would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gtodd,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Love these headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound. I was able to hear instruments to songs that I was unable on other headphones. The fit is super comfortable, and the battery life is great for long trips, etc. Only downside is I am unable to share the app with a friend who has the same headphones to watch a movie while while flying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyinDelaware! We are so glad to hear that you are happy with the sound quality, comfort and battery life of your new WH-1000XM4! It is definitly a great headphone for long trips! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
High quality headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need noise canceling you’ve found the perfect match. I prefer these over the bose due to comfort and quality. It is also controlled with an app which makes it convenient for turning them off and adjusting the setting to meet your room requirements. The battery life is good for an entire week
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dotty, Thank you for giving the WH1000XM4 a perfect rating! We're thrilled you like the comfortable fit, overall quality, long-lasing battery, and built-in EQ using the Headphones Connect App. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
My favorite headphones to date
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so much. The battery life is great, the fit is super comfortable, while maintaining the ability to move around and workout without them falling off. The sound quality and noise cancellation together make for a wonderful experience in whatever setting you’re looking to be in and listen to some tunes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mcrainwater,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Decent sound & noise cancellation, bought twice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've purchased these headphones twice now. The first set lasted a couple of years' worth of heavy use. I love that I can pair it with two devices. The noise cancelling is decent. It recharges VERY quickly in only 10-15 minutes. The app on the android (my phone) is a better than the one for apple devices (my iPod). The second pair tends to have a few minor issues, but I am still happy with them in comparison to if I went with the next model. I had also looked at a few other companies, but found this set was still the best value for your money (on sale) and functionality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christina, We're glad that you are enjoying the sound, noise canceling, and use of app. Thank you for choosing Sony! -Erin
- Pros mentioned:Comfort, Sound quality, Weight
Wh-1000xm4 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best over ear headphones ever!!! The sound quality is amazing it is so comfortable you don't even feel it on your head it's really light weight overall really worth it I really recommend this product!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusV,
Thank you for recommending our Sony WH1000XM4. We are very happy that you are pleased with the superb audio quality, comfort and lightweight design of your new Sony WH1000XM4 Headphone. It is really worth every penny! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Sonyss
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphones I’ve ever owned. I’ve always had issue with headphone hurting my ears but these never cause the issue. You can wear them for hours and still have the same comfort. I love the color too it’s this beautiful midnight. Like a rainy Seattle. Also if you go to the gym often I would always have my headphones slide off but these are so form fitting where they don’t. I love these. You won’t regret buying they will forever be my favorite. I LOVE MY SONYSS!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UrsulaS,
You made the right choice! We're thrilled that you are enjoying the fit, comfort, and design of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality, Weight
Paid review
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Feels comfortable, lightweight, best in class audio. I personally don’t think noise cancellation is top tier, I also have AirPods Pro 2gen and it better noise cancellation, but other than that they’re amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NabilK,
Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you love the comfortable design, sound quality of the headphones. Take note that we have an application called Sony Headphones Connect where you can adjust the noise canceling and other cool stuff for your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and have a great day!
-David
- Pros mentioned:Comfort, Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and sound is great ! Noise canceling is very good . Very nice packaging. Over all great earphones. Would recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebeccaM,
It is truly wonderful to know that you are finding the WH1000XM4 so comfortable and that the sound quality has made such a positive impression! We are thrilled that you are enjoying the industry-leading noise cancellation, which is powered by our Dual Noise Sensor technology to capture ambient noise and cancel it out. It is also great to know you appreciate the Speak-to-Chat feature, which automatically pauses your music when you start a conversation, making these a truly "overall great" pair of headphones.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, great noise canelling, very sleek and you’ll fall back in love with music. Used for gym and all I do is wipe the sweat bc I sweat a lot and I’m good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardT,
We are very glad to hear that the WH-1000XM4 headphones have made you "fall back in love with music"! That is wonderful feedback. We're thrilled you appreciate the great sound quality, powerful noise canceling, and sleek design, and that they perform perfectly for your intense gym workouts! Thank you for the five-star review and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Bass, Weight
Sony vs Apple
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Apple AirPod Max and compared it to this Sony. The only thing I liked better with Apple was the fit over the ears. It just seemed more cushioned and form fitting. Everything else I liked better with the Sony. Sony absolutely blows away Apple with bass too. No matter what settings I put the Apple on, it would not come close to the hard hitting bass of the Song which was the clincher for me. Much lighter weight and more compact with a better case too were the other pluses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RSSZ28, Awesome! Glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
A happy listener
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not an audio tech. All I know is, they are comfortable for me, wearing them for most of two 15 hour flights, and the depth and clarity of sound is wonderful. Great around the house too. For the trips, the battery lasted my guess about 20-25 hours. Disconnected a few times with head movement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi garbini, Thank you for the 5-star rating! We are so glad to hear that you are happy with the comfort and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl