Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony has a winner!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say that the these cans are quite impressive. The ANC is better than my Bose QC45 cans and the sound quality has a little more mid to bass than the Bose. Overall Sony’s is the perfect fit for my listening please and they fit nicely on my head. Overall, I would say for the price point that the Sony cans are a litter better than the Bose at the same price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JOCog, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful headphones, comfy on ears, little heavy sometimes, noise cancellation is pretty good!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, AshleyS!
We are so happy to hear that you are enjoying the comfort and the industry-leading noise cancellation of your WH-1000XM4 headphones. They truly are a favorite for finding some peace and quiet! We appreciate your feedback regarding the weight during longer listening sessions; we always aim to balance premium tech with a comfortable fit, so your input is very helpful for our team.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Holy Grail of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking for headphones I can wear for a couple hours on a plane with comfort. These are solidly around not on the ear. They sound superb with great bass and clarity up high. They support two BT device connections at one time. When you use only one connection it has 360 Reality audio and supports spatial audio from Amazon music and Tidal. It actually is optimized for Tidal's phone app. It measures your ears and outside atmospheric pressure and optimized noise cancelling. The noise cancelling really works well. It also works with Google Assistant and Alexa. Pretty feature packed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fraamus, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Good but do be aware of these things
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality is phenominal, battery life is criminally good, and honestly they’re just nice to wear! My only complaints are: 1) That the actual durability is questionable… The adjustment arms feel super flimsy which is horrifiying considering these things cost 300 bucks. Everytime I fold them or extend them I feel like they’re gonna break. 2) The noise cancelling also isn’t the geeatest. Some of the features sound cool like when you walk the actual passthrough changes, but its super buggy if you’re working out or doing other tasks. A lot of things also just go straight through it so I often wonder if I even have noise cancelling on at all! Not good. It can be fixed with better software… hopefully they add it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JollyRanch,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, battery life, and comfort of the headphones. Your feedback about the design and noise canceling function is greatly appreciated.
These headphones are made with premium materials. Rest assured that they are durable.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check the setting of the Adaptive Sound Control on the “Sony | Sound Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. With the “Sony | Sound Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode. Disable Speak-to-Chat, and check whether the situation has improved. Make sure that the software version of the headphones is up-to-date for optimum performance.
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Battery life, Sound quality
Excellent headphones, defaults notwithstanding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall an excellent pair of headphones. I was cautious about wireless headphones after using Audio-Technica M50Xs for about five years, but the sound quality with these headphones is almost indistinguishable from a wired connection. I was not a fan of the out-of-box sound setup, but the equalizer is very user-friendly and allowed me to quickly find the right balance for me. I strongly encourage anyone who uses these headphones to immediately go to the equalizer in the app, since the default sound setup is a little hollow and wet. The headphones have excellent battery life and hold a charge quite well; I use them for several hours a day and only need to charge once a week. The noise cancelling effect makes me a little dizzy so I appreciate the option to turn it down. I also appreciate that the effect turns off when the microphone detects that you are talking. My only real complaint, as before, with these headphones is that the defaults don't sound too great. The app offers wide customization, however, so it's not a big complaint at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent,
You made the right choice with the Sony WH1000XM4! We're glad that you were able to set it up to your specifications. Your feedback about the default settings is greatly appreciated.
We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony.
-Ralph
- Pros mentioned:Battery life, Sound quality
Bought my Son a pair for MY birthday...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy owner of the WH-1000XM3 (and the WF-1000XM3 Earbuds). Best wireless headphones I have ever owned. I am sensitive to the "pressure" effect that some noise cancelling headphones can create - not a problem with the XMx's - and the sound is great! My Son hijacked my XM3s, so for MY birthday I bought HIM the XM4s, so I could have mine back - opting to keep the XM3s for myself due to the slightly longer reported battery life (I frequently travel internationally, and nothing sucks more than your headphones running out of charge mid flight!). My Son indicated equivalence of the XM3 & XM4 in most every way, with the XM4 seeing improvements in spatial imaging and bandwidth separation. He is also a fan of the sensors inside the ear cups that detect if you are wearing them or not, to extend battery life. Though I never experience any issues with the Bluetooth 4 in the XM3s, the XM4s are Bluetooth 5. Newer = better, right? (Side note - I had an issue with my WF-1000XM3 earbuds. Called Sony and they had me ship them back to them. 3 days later I had a brand new pair. Great Customer Support!)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Swardan, Thank you so much for the 5-star rating! We are glad to hear that you are happy with the Headphones! The WH1000XM4 is an awesome gift! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Comfort, Sound quality
Love!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio quality. Comfortable to wear while working at my desk
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, TeresaR!
We are absolutely thrilled to hear that the WH-1000XM4 is keeping you comfortable and providing great audio quality during your workday. It’s wonderful to know they are the perfect companion for your desk setup!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Go get one already!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite headphones to date. Super comfortable and the sound quality is excellent. The noise canceling feature is next level and the fact that I can be connected to two devices at the same time and not have to manually switch back and forth between devices is pretty cool. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ItsRare,
That's good to hear! We are glad you like the noise canceling function and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing battery life, compact enough to easily travel with, and the audio quality is insanely good! I have a small head, so most hats and headphones don't fit me and this is no exception. So if tou also have a smaller head, you may also experience it sliding back and forth/off your head, especially if you're moving (running, bending over, weightlifting). I've found products online that should help by creating a smaller bridge, but haven't purchased it yet. Again, this is normal for my experience so I'm just happy that there are additional products I've been able to fine online that help fix this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mich,
That's very nice to hear! We're happy that you're enjoying the battery life, compact design and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Bass, Battery life, Comfort
40mm drivers still here, unlike on the XM5s (30mm)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll keep this simple. Sony shrunk the drivers on the new XM5s to 30mm. These XM4s are 40mm and if you prefer punchier and fuller bass I'd stick to the XM4s. Battery life, comfort and sound are amazing here. I don't see much reason to "upgrade" to the new XM5s? ANC performance is stellar. You can find third party ear cups too. That's a major contributing factor for me when buying premium headphones. If I can easily replace the ear cups. XM5s are not worth the upgrade. These XM4s are still an amazing value, especially when they go on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi roadie, Thank you for the excellent review! We're glad you like punchy and fuller bass, long-lasting battery life, comfortable fit, amazing sound quality, and industry-leading noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
High quality noise cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones one of the best ones you can find in the market. I bought them for my upcoming international trip and wanted headphones that have good noise canceling feature. They performed better than I anticipated, my trip was over 16 hours and headphones battery lasted way longer than this, engines noise was barely audible. I was able to wear them for most of the flight without any ears discomfort. In the past I purchased Beats Pro but in less than an hour my ears were hurting from wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexS, Great! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Bass
Highly recommend!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, I use them everyday and the customization in the app is really neat too. The bass and volume possibly might make me deaf but who cares lol. Only con is that my headphone ear broke and I can’t get them fixed even though I still have a warranty. They only offer fixing for wear or tears, and there’s a fee (I think $99) with their partnered company or something but they only fix the headband part so…
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, Chemlah!
We’re thrilled to hear you’re loving the sound and having fun with the custom settings in the app—though we definitely recommend keeping those ears safe so you can enjoy the bass for years to come!
We are, however, concerned to hear about the broken ear cup and the frustration you've experienced with the repair options. While our standard manufacturer’s warranty typically covers internal components and factory defects, we understand how disappointing it is when a physical break occurs on a product you use every day.
We would like to take a closer look at your case to see if there are any other options available for you. Please reach out to us directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can review the details of your situation.
Thank you for being part of the Sony family and for the shout-out to that XM4 bass!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been about 9 months since I’ve had the headphones, noise cancelling is very important to me and this fulfilled my expectations. I usually wear it on planes or long car rides and it helps immensely when I want to sleep.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Highly Recommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using them paired with a bedroom Samsung television, and I just love them. The sound is crystal clear and they are so comfortable that I've fallen asleep wearing them. The battery life is amazing - I use them every night and only charge them once in two weeks. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi minderbinder, Awesome! we are so glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise reduction and sound quality. Very comfortable on our flight from California to Hawaii and back. Barely dented the power reserve according to the excellent app. designed for use with these headphones. A bit tricky getting them back in the case, but that's about it for the criticism.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TroyBobRonson, We're delighted to hear you are enjoying the exceptional sound quality and noise canceling feature of our industry-leading noise canceling headphones, WH-1000XM4. It's also good to know you're comfortable using them. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and offering a fantastic rating on the product! -Jess
- Pros mentioned:Battery life, Comfort
Best Headphone I EVER USE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is worth it. Of all the headphone I've EVER used, this is the best one. They're comfortable, better battery life, and really great control functionality. Definitely recommend this for someone who needs a high quality headphone!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, Kenepshin! We are immensely pleased to hear that of all the headphones you have used, you consider the WH-1000XM4 to be the best.
It is rewarding to know that you're enjoying the comfort, which we designed for extended listening sessions, as well as the long-lasting battery life. We also put a great deal of effort into creating intuitive touch controls and smart features, and it's wonderful to hear that these functions are making your experience even better.
Your recommendation for anyone who needs a high-quality headphone means a great deal to us. Thanks again for choosing Sony and for your support!
Best regards,
Gus Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing headphones. Comfort, noise cancelling, battery life, sound quality all top notch. Can't beat it for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Headphoner! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Stylish and Comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lived up the hype!! It is so comfortable also lasted me throughout my 48 hour travel/flight. Totally changed my flying experience with its noise cancelling feature!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JingO, That's awesome! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Best Headphones I've ever bought!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, I work from home and wear these for up to 5 hours straight without them getting uncomfortable. I take video meetings and people can hear me clearly. The sound cancelling function works very well. And the battery life is amazing. I can use them all day for 4 days before the battery dies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kreestoff, Thanks for leaving us such a wonderful review of your WH-1000XM4! We really love to hear you are comfortable using your WH-1000XM4 for long periods of time. We're also thrilled to know you feel the WH-1000XM4 is the best sounding headphones that you've purchased you're enjoying the great noise cancelling feature, long-lasting battery life, and overall sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Comfort
Top Notch ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ANC capability of these headphones. I've had the XM-2s for the last 6 years or so and they were still going strong. The only reason I upgraded was because of the sale and ease of charging (they were my only device that was still on the old USB type). I gifted those to a friend and changed over to these. Battery life is still excellent, comfort can't be beat, and I still can't hear babies crying on an airplane with only needing to turn the volume up to below midpoint. These are my ideal headphones and I will sweat by them over other brands, having tried beats and Bose before and just not being as satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Hinote,
Great! That's a nice upgrade! Thank you for purchasing our WH1000XM4 and for sharing your awesome feedback. We are very happy hearing your satisfaction on the noise canceling capability of our XM4. Also, we're glad that you like the comfortability and long battery life of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco