Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Must try! Youn will be very happy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and comfort. Highly recommend. Battery life far exceeded expectations. I would purchase them again! I had been loyal to Bose, no longer.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, trobertson! We're glad you are enjoying them. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Great headphones, great battery life.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to block out ambient noise so I could listen to my music, audiobooks, tv, and movies while I had downtime in my shop. It does a great job keeping out droning noises, but if there's a loud bang anything like that it would pick it up and pause anything I'm listening to at the moment. I've used this for long flights and it's been a godsend for when there are crying children on flights. I've worn it for about 8-10 hours at a time during flights or when I'm honed in on gaming/work and it does get quite hot around the ears so you will sweat. Not sure how to get around that, but the noise canceling, audio quality, and battery life were well worth the purchase. This pair is probably my most expensive purchase as far as OTE headphones go but was worth it. There's an app that you need to download with it but I don't really touch it. Sort of a set and forget and only go back to it if I need to toggle certain settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TDubs,
We're glad that these headphones are perfect for your lifestyle. Your feedback about the fit is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality, Weight
Great Peoduct
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Gift for my son, I got this for his birthday and he was very happy, the sound is amazing, portable, lightweight, one important think is very comfortable, Of you want something special This is it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LNA1968, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Price
Best headset for my needs.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried 5 different headsets and these are by far the best ones. Previous version broke after a few months, but this set has held for well over a year with no drop in sound quality both Bluetooth and wired. I use them on my PC with a separate bluetooth adapter for my computer and there is no quality issue. I use my headset for gaming, listening to music, and watching videos. A few issues to list: -Speak to chat often enables itself and I have to disable it by holding 2 fingers on the right side. This happens at random when I talk to people around me with the headset on. -If others in your household also have wireless headsets, the connection might struggle. (Roomates have wireless Steelseries). -No PC interface, it all has to be done through your phone app, which I rarely open. -A little pricey. It's a really good headset, but I would like more people to have access to this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeValere,
Thanks for sharing your review and experience with the Sony WH1000XM4. We regret to hear about what happened to your previous headphones. We're glad that you like the sound quality of the WH1000XM4 headphones.
The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident.
To help improve connectivity issues, you may refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Unfortunately, the Sony Headphones Connect app is only supported on iOS and Android mobile devices.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Weight
Perfect Bluetooth ANC Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are light weight, comfortable and long lasting (about 29 hrs from my test). Keep in mind that for gaming you need to wire up, to avoid BT lag. If you're looking for gaming headphone only, there are cheaper options out there but if you're looking for these specifics features, this is the headphone to beat!
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Very good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, it has good sound and the battery is durable.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Volume
Good for the plane
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these when I knew I was going to fly overseas, pretty good noise cancellation, could be a little louder but still loud enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisS,
Thank you for your feedback! We are thrilled to hear that the WH-1000XM4 helped make your overseas trip better with their noise cancellation.
These headphones are designed to deliver exceptional sound quality, long battery life and smart features like Adaptive Sound Control that adjusts to your environment.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Love these headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Sound is amazing, noise cancelling is the best I've ever heard. Very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LadonnaU,
Thank you for choosing Sony!
It brings us great joy to hear that you love the WH1000XM4 headphones. We're glad the sound quality, noise-cancelling, and comfort have made such a positive impact on your listening experience. Your enthusiasm truly motivates us to keep delivering top-tier audio products.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Absolutely the best over ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Any review that reads that these are the best headphones for the money is spot on. This from a long time Bose disciple. Great comfortable (even when on the wrong way for a couple of hours without realize it), absolutely great sound, and very good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cicero, Thank you for the awesome review! We're very happy to hear you're enjoying the comfortable fit, great sound quality, and long-lasting battery life of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Great all around sound with extra bass.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the Bose 700 ANC first and wasn't satisfied with the bass response. The highs are second to none however the bass was really lacking. I returned them and got the MX4s. All I can say is wow! Sound quality is awesome and the bass is deep and loud. The app allows for adjusting the sound and I was blown away. Definitely a keeper. Bose does have the option in their app but it does little help for bass. The MX4s headset is great for plane flights. With all the noise on a plane, the MX4s block it all. The Bose 700s left me with a earache due to the air pressure, I didn't get that with the MX4s. Great job Sony! I fly very frequently and both headsets have their plus and negative. To me the MX4s do what I need them to do. I'm bass heavy so the MX4s are great for me and the 360 sound is amazing. If you like sound clarity with light bass; go with Bose 700s. If you want clarity and good punchy low end bass, go with the MX4s. Sony did a better job when it came to all around sound. That's my 2 cents.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Avarys2cents,
Thank you for an amazing review! We greatly appreciate how you like your new headphones when comparing to other brands in the market. It's nice to know how you are enjoying the unit especially its great bass sound and noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sounding headphones and comfy. I Use them for music, watching movies and playing games. Surprised at the versatility of these headphones. Battery life is great as well. Lastly the connect app is also a awesome feature to to be able to customize the EQ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charleswiggens67,
Amazing! We're thrilled that you are enjoying the sound quality, comfort, battery life, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort
Awesome product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product works exactly like it says. It is very comfortable over my ears and the charge lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris19! It brings us great satisfaction to hear that your WH-1000XM4 is working out so well and that you find the fit comfortable for long listening sessions. We're glad the battery life is keeping up with your needs!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Great headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Amazing sound quality! They were easy to set up and connect to my phone, and the battery is amazing too!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrennR,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH1000XM4 headphones are delivering amazing sound quality, easy setup, and impressive battery life. It’s rewarding to know they are enhancing your daily listening experience so effortlessly.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Very good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good, they are comfortable and sound really good. I read some reviews saying that they don't fit well for them but for me they fit really good and stay comfortable over a long period of time. The ANC is really good as well, i barely hear anything with these on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilboiled,
Great! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! I have them for over 3 years and it's very reliable and consistent. The sound quality is top notch. It's also comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaiS,
Thank you for the wonderful feedback! We are delighted to hear that you have been enjoying the WH-1000XM4 headphones for over three years and find them to be reliable, consistent, and comfortable, with top-notch sound quality. We appreciate your loyalty and are pleased they continue to deliver a great listening experience!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
very comfortable with great noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable and do an impressive job with noise cancellation. The sound quality is pretty good but not awesome. The bluetooth connection to my Samsung Galaxy S8 is decent, but could be better, but that's possibly the phone. Battery life is good. Overall I very much like these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bart, we're glad that you're enjoying the comfort and noise canceling function of the headphones. You can use the equalizer on the Sony Headphones Connect app to adjust the sound quality depending on your needs. The app also features a "Priority on stable connection" for better Bluetooth connectivity. Hope these steps improve your experience. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Battery life, Sound quality
Great price for a great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is perfect. The charge lasts a long time as I use them everyday and for several hours a day. I highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the high recommendation, Valdez!
We are so pleased to hear that your WH-1000XM4 headphones are delivering the perfect sound you were looking for! Since you use them for several hours every single day, it is great to know that the battery life is reliably keeping up with your lifestyle. We designed these for long-term comfort and endurance, so it's rewarding to hear they have become such a dependable part of your daily routine.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
outperforms the competition
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I debated between these headphones and the Bose 700 for many months. I bit the bullet when I spoke to someone in the store who spoke about his experience with these for the last year. I’m glad I listened. These are so comfortable and the noise cancelling is incredible. The audio quality is top notch, the automatic noise cancellation feature can be great when turned on. It will enable 100 percent when stationary and when it detects you moving it will allow all sound to enter to hear your surroundings. You can adjust the intensity of the noise cancelling on multiple levels and for multiple preset scenarios. Audio quality is consistent throughout every setting. I am someone who worked as an audio engineer for 8 years and this does not seem to color the sound of any audio. No extra bass, no harsh highs. Just perfect for comfort, quality, ease of use. Happy with this purchase and if you’re debating… don’t and go buy them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, we are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Just awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comparing this with my favorite headsets Beat Solo3, Beats Solo Pro, and SkullCandy Crusher, this Sony headset is the best! The noise canceling feature is very impressive. As soon as I turn it on, I hear a complete silence. No more buzz from my desktop fans. I love it! I can also walk away at least 3 times farther without losing signals or getting static noise. This headset is super comfortable. I think my head is slightly bigger than average women and the Beats headset just pinch my ears little too much. SkullCandy was nice, but the earmuffs were a bit bulky. I'm not into that Princess Leah headbuns style. This Sony headset is just right. Now I can stop looking for a better headset because I found one. I am hoping to find it in different colors. The color on the picture was a bit misleading. The actual color is gray and has no tint of cream. I was a little disappointed when I first saw it, but the headset itself is just amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marli,
You made the right choice with the Sony WH1000XM4! Your feedback about its color is greatly appreciated. We hope you continue to enjoy the amazing features of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality, Weight
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have some of the best noise cancellation. The cord unfortunately does not have a mic but you can make calls with the bluetooth and the other person will hear you clearly, The plastic is sturdy and light weight. Battery life is good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Luna,
Thank you so much for sharing your amazing experience with our WH-1000XM4! We are extremely pleased to hear that you are happy and satisfied with the outstanding noise canceling function, sturdy build & lightweight design, crystal clear call quality, and long-lasting battery life of these headphones. We truly appreciate your input when using the supplied headphone cable.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for the 5-star review and for choosing Sony!
- Romeo