Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality, Weight
A must have headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony X4 blows all the competition when it comes to noise cancellation. The is the smartest and most comfortable headset I’ve ever owned. I can’t see getting any other brand headset after this. Totally worth the money and super light weight. Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thank you so much for an amazing review and recommendation! We're happy to know that you choose the XM4 headphones when comparing to other brands in the market because of its best noise canceling feature and comfort. We always strive to deliver the best quality to our products. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Headset
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did like the design and evrything, the nooce cancelling it's really accurate and the accuracy of the sound it's exccelent
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, RafaeleM!
We are delighted to hear how much you like the design of your WH-1000XM4 headphones! It's especially rewarding to know that you find the noise cancelling to be really accurate and the accuracy of the sound to be excellent.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great headphones all around!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the latest (mark 4) version of these wireless headphones. I really like them so far. They are very comfortable and do not feel like they are super tight on my head, as cheaper headphones do. The sound is, well, Sony: very good. I hesitated for a long time because of the price, but they are well worth every penny. If there is a negative, it’s due to the fact that the sound via Bluetooth is not as superior as wired headphones. However this isn’t really a negative at all, because it’s a given that wireless technology itself is just not going to deliver the same frequency range as wired audio. These are my walking headphones. So, I’m not going to be as attentive to the purity of sound as I would be if sitting down for a listening session. The extra features are useful (noise cancellation; ambience control)—however, they will drain the battery faster than using the headphones with those extra features disabled.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cricket45, thank you for taking the time to write such an in-depth review of your experience with our WH-1000XM4! We are extremely pleased it suits your needs and expectations. We will surely take note of your inputs as we always strive to make this a better experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for the 5 Star rating and for trusting Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Sony is the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and great noise cancelling. I like its dual connectivity feature as I usually use my laptop and phone concurrently and I had to switch connection between them with my old headphones. I just wish it took a somewhat shorter time to get fully charged. However, the battery life after each charge is pretty good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Behrooz, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality, Weight
Head Phone Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable and light weight. They dont get too loud but with the sound quality they provide you do not need them too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaM, Perfect! Good to know you like the super comfortable fit, lightweight design, and amazing sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality, Weight
Great Sound, Light weight, not easy pairing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM4s are great sounding noise canceling headphones. They’re comfortably fit around my ears for hours. The main positive is its weight. I really only downside is the controls to pairing and unpairing is difficult.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Casey, We're glad that you like the sound, noise canceling, and fit. We'll take note of your feedback with regards to the controls. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality, Weight
Expensive for its generation. Good nonetheless.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are good everyday headphones but their price is not appropriate considering they are 2 generations behind. They are good at being convenience headphones - good battery life, weight, durable, ANC, connection chaining. They aren't the best sounding headphones in this price bracket if thats what you want
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abhinav, thank you for taking the time to share your detailed feedback on the WH-1000XM4. We're glad to hear you've found value in their convenience features such as battery life, lightweight design, durability, ANC (Active Noise Cancellation), and connectivity options. Creating an enjoyable and reliable everyday listening experience is a key priority for us.
We understand concerns about pricing and product generation. Our aim with the WH-1000XM4 is to offer a balanced package of performance, comfort, and advanced features trusted by many users for daily use—even as newer models become available. Many customers continue to select this model for its dependable combination of noise cancelling, battery life, and portability.
We appreciate your comments about sound quality in this price bracket; feedback like yours helps us refine and advance our products to meet the varied preferences of listeners.
Thank you again for choosing Sony and for providing useful insights for the community.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Weight
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product Amazing comfort, I can where them all day. Great battery life. Love the technology, imbedded features and auto detection abilities. Also the thinner profile looks great and fits great while wearing. It feels secure, light weight and fits close to my head.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great sound, comfortable to wear, noise canceling!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use around the house some. Bought for a trip that got canceled. Used recently on a flight and worked great! Plan to use on a road trip in the near future. Have beats flex and a few others similar. The ones that go in ear work good for most part and blocks all noise. My sony are over ear making more comfortable. Blocked all the noise of the plane out. Blocks tv and stuff in house. When someone comes up and takes to be it let's their voice in, I can cover one side and let noise in, I talk and it let's noise in, all automatically. When I take off it pauses my phone or tablet it's connected to. Sound quality is get. They are expensive but worth it if you catch a sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZacKokomo, Awesome! We are so glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality, Weight
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality and sound. Sony did not disappoint with this !! Very light weight and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luped, Thanks for sharing your experience. We're happy to hear that you are impressed with the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
New Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony Wireless Noise Canceling Over the Ear Headphones are the one I will hang my hat to say that I love them. Love the the clear sounds of the music I listen to as a dj I can actually hear the highs and lows of the the music. Clear sound of the spoken words I can actually hear the words very clean and clear. I also have the ability to turn on a setting that will allow for automatic stoppage of my music if a call comes in or if someone walks up to me while wearing these headphones. The fit over my ear is comfortable and not pitching. Nice snug fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fireplace,
Wow! Thank you very much for sharing your awesome experience with our Sony WH1000XM4. We are truly delighted to hear your satisfaction with the audio quality, noise canceling capability, comfort design and other awesome features. You can enjoy listening to your favorite music like never before. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great on Day 1, and 2 years later!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones as a gift for my husband over 2 years ago - he loved them immediately and he still does! The noise cancellation is impressive, and the additional features (such as muting music and allowing sound through when it detects the wearer is speaking) are so helpful. These work great and hold up over time!
I would recommend this to a friend - Pros mentioned:Comfort
Great budget headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Got them on a huge sale so that makes them even better. Very comfortable, handy carrying case, Bluetooth works flawlessly to all my devices so far. Very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AshleyH,
Thank you for choosing Sony!
We couldn’t be happier to hear that you snapped up the WH1000XM4 on such a fantastic sale and that they’ve been comfortable from the very first listen. It’s great to know the handy carrying case keeps them safe when you’re on the move, and that Bluetooth pairs flawlessly with all your devices.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
A premium set of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A big step up in noise cancelling from my Sennheiser HD4.50BTNC headphones, sound quality is very good. Don't love the app, some of the things in it are not very intuitive. Touch on the right earphone can be quirky, too. Sometimes it doesn't recognize taps when I am deliberately doing them, sometimes I'm just adjusting the headphones on my head or moving my hand in that area and it registers a tap. I would recommend turning off the audible notifications in the app, when outside they can happen pretty often because of traffic or wind. Very comfortable for long listening sessions. Synced to my S9 easily, but I also have a Samsung 4k TV that it synced to, but has some issues maintaining connectivity, there are occasional dropouts in sound, not sure if that's the TV or the headphones. Over-all, despite the various quirks, quite happy with the sound and quality of these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave67r,
Great choice! We're glad to hear you appreciate this amazing headphones especially the sound of it. Good to know you're comfortable using the headphones. We appreciate your feedback regarding the app and some occasional sound skipping when paired with your TV. When connecting the headset to a Bluetooth device, use the headset at least 10 m (30 feet) away from the wireless LAN device. If this headset is used within 10 m (30 feet) of a wireless LAN device, turn off the wireless LAN device. Use this headset and the Bluetooth device as near to each other as possible. The situation may be improved by changing the wireless playback quality settings. Set the headset to “Priority on stable connection” mode or fixing the wireless playback mode with the “Sony | Headphones Connect” app.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing this awesome feedback and for the 5-star rating! -Jess
- Pros mentioned:Comfort, Sound quality
Solid pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far these headphones have been great. Comfy feel to them, dont slip off when I use them for running on a treadmill or lifting weights. I bought silicone covers for my ear muffs that are specifically designed for this model of sony headphones. And if you need to buy specific parts to the headphones then amazon is great for extra ear muffs or the leather on the top middle of the headphones. The noise cancellation is really nice. My mind set was come in looking to buy bose headphones but after trying the sony samples, these were much better quality. I give these a 5 outta 5.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice Jonnysolis! It is delightful to hear that you are enjoying the noise canceling and comfort of your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for the 5-star rating! -Carl
- Pros mentioned:Comfort, Sound quality
Good fit and sound quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They honestly have a very comfortable fit when most headphones I try do not. The noise cancellation is one of the best ive ever tried and the audio quality within itself is very clear and good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Claux, thanks for that wonderful review!
We're delighted to hear that you find the WH-1000XM4 headphones to be the most comfortable you have ever used and that the noise cancellation is one of the best you've experienced. With two dedicated microphones to capture and reduce noise, you can fully immerse yourself in your music.
Our development team worked hard to achieve all the features you love, and we appreciate your kind words about the clear audio quality.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Yeah man!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is light years Beyond what I expecting. They are comfortable to wear for hours on end. I’ve even taken these to the gym to workout in and the cancels out the noise in the game flawlessly and these headphones do no slip around while working out either
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CG1121,
Awesome! We are glad you like the comfort and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Regards,
David
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing and crisp. the noise cancellation feature is very cool. very comfortable and the battery life lasts forever!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelM,
Wow, that's awesome! We are truly happy that you are pleased with the amazing sound quality, superb noise canceling capability and long battery life of our WH1000XM4. Enjoy and thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality, Weight
Amazing sound. Great device.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and user interface makes this headset easy to use and enjoy. The battery life is phenomenal. It feels light on your head and it’s easy to store and carry around especially when traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoyceA,
Thank you for the 5-star rating and we are glad you like the battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
Craig
- Pros mentioned:Comfort, Sound quality
Great Headphones!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great for walking/running/just listening to music. They are comfy on the ears as well. The noise cancelling feature is great too! Easy to use. I actually bought these for my boyfriend to use on the plane when he comes to visits me and it works really well for him!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, AleyshaR,
Thanks for the 5-stars review! We are glad to hear that you are enjoying your Sony Headphones! We are sure their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a wonderful day!
-DiegoV