Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Battery life, Sound quality
Great Sound & Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound and very comfortable! The Quality of the sound and bass is great. You can adjust and move quickly from Ambient Sound to Noise Cancelling. Very easy to use touch pad. Battery length is also a plus, you can use them up to ~30 hrs (per spec).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eduardo, That's fantastic! We're thrilled to hear you're comfortable using the WH-1000XM4 and you like the features. Good to know you're enjoying the superb sound quality, great battery life, and noise canceling feature of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for your purchase! -Jess
- Pros mentioned:Sound quality
Best Noise-Cancelling Headphones I’ve Ever Used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. The noise cancellation is top-tier and blocks out almost everything, whether I’m traveling, working, or just relaxing. Sound quality is rich and balanced with deep bass and clear vocals. They’re extremely comfortable even for long hours, and the battery life easily lasts multiple days. Touch controls and app customization are smooth and intuitive. Premium build, premium performance—worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SuryanshD,
We couldn't be happier to hear that your WH-1000XM4 headphones are providing such a premium experience across the board! It is fantastic to know that the noise cancellation and rich sound quality are enhancing your travel and work routines, and we are thrilled that the comfort and battery life allow you to enjoy your music for days at a time.
Thank you for being part of the Sony family
Regards,
Dominick
- Pros mentioned:Sound quality
Perfect just perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good…..i think for thr price i paid (200$) on sale these are great. A buddy of mine has the xm5’s and while i can say the headband is slightly lighter in the xm5’s its not so much of a difference that i genuinely care or wish i had gotten the 5’s. And as far as sound quality goes the xm5 has negligiblably better base like if you tweak around the EQ settings with the 4’s to get yiur desired base the sound is almost indistinguishable from the 5’s. If you have 400$ get the XM5’s and if you only got 200$ and the xm4’s are on sale def get the 4s you def wont regret it and i know i sure dont
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Gold standard!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Awesome noise canceling. Great battery life. Very comfortable. Good sound quantity (even great after tweaking EQ). Cons: app is just ok (connects slowly, interface is confusing). Ears might get a bit sweaty after a couple of hours of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TooManyHeadphones,
We're glad that you like the noise canceling function, battery life, comfort, and sound quality of the headphones. Your feedback about the app and its long-term use is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Better in every way including BT connectivity
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the previous XM2 version years ago and used it often when flying or on conference calls. While the sound and noise cancelling were excellent, the BT switching was terrible between devices. NOW, with teh XM4 they seemed to have fixed that to allow switching between TWO devices relatively seamlessly. The sound quality has improved and even the noise cancelling seems to cover higher frequencies than before. The cans fit more comfortably as well. It should be noted that when shipped, the two device feature was not yet included and a firmware update was required. This was not clear until I called Sony support and they walked me though it. Also, I experienced some odd shutoffs during conference calls due, I think, to my AC running at high and possibly confusing the talk feature. I will experiment further next call. The instruction manual and help pages need overhaul. The pictographic explanations are lame.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality, Weight
Hands down the best headphones you’ll ever try
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is how music is meant to be listened. These headphones are comfortable to wear, lightweight to travel and the sound quality is amazing. Hands down the best purchase I’ve made.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hector,
Perfect! We're glad that you like the comfort, weight, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Sony headphones WH1000XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are very good headphones but I bought them over a year ago. Sony makes very good products. I don't use them much anymore ever since I discovered earbuds. But when I did I was happy with them. Very full sound. Nice bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, PaulT!
We're glad to hear that you were happy with your WH-1000XM4 headphones and that you enjoyed the very full sound and nice bass during the time you used them. We appreciate you recognizing that Sony makes very good products!
It's understandable that your listening habits have changed since discovering earbuds, but we are pleased that these headphones delivered a quality experience when you needed them.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Awesome headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing beats the sound quality!! Great fit, very comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nexus, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality, Weight
Excellent, Best Isolation Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The moment you put these on you'll hear the silence. These are wonderful. Battery life lasts long and they are very lightweight on the head. Plenty of padding as well. Get these over the bose any day hands down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamDouglass, you definitely made the right choice with the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. As a musician I like to listen to my mixes on many different outputs...studio headphones, phone, bluetooth headphones monitors, car sound system. I wanted an over the rear blue tooth pair I ch could review my music or just enjoy others. I bought another pair right away for my guy! I love the voice recognition pauses so you can talk to someone else leaving them on. I would highly recommend this product. Oh! And it holds its charge beautifully. I charged mine 3 days ago and i use them daily. The only thing i could give a con to at this point is the ease of adjustent of headband sizes without hitting sensitive controls. Not really a con as prob just takes more familiarity. I have s small headHey, it's Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adrienne, Excellent choice! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had gotten these because my beat studio pros had broken and was worried due to the price but they haven not disappointed me at all they feel premium and the transparency and noise cancellation is amazing I appreciate the features such at the touch controls which make it soo much easier to do normal headphone stuff while being discrete
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IbrahimS,
Thank you for choosing Sony!
We're elated to hear that the WH-1000XM4 headphones have lived up to your expectations, especially after your previous experience. It’s wonderful to know that the premium feel, effective noise cancellation, transparency mode, and convenient touch controls have enhanced your daily use. Your appreciation encourages us to keep delivering products that blend quality and innovation seamlessly.
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Touch controls
I was happier with bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been a Bose and Apple guy. Then I bought Sony. I’m a fan of Sony. But the Bluetooth connection on this headset keeps dropping. It’s not as intelligent as Bose when automatically switching between my phone and fire tv. The touch controls were annoying, I had to disable it so now I can only control the volume via my phone or tv - but worth it to remove the annoying feature. Sound quality is better than Bose but not by much (q35). It’s tighter than my Bose and pressing on my ear so I have to take a break when wearing. Noise canceling is better in Bose. Great to wear if you have glasses.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rion,
We are glad we could earn you as a fan and that you recognize the superior sound quality of the WH-1000XM4 headset! We apologize for the issues you are experiencing with the Bluetooth connection dropping and the multipoint switching not being as seamless as you'd like; this is often linked to the "Prioritize Sound Quality" setting, and we recommend changing it to "Prioritize Stable Connection" in the Sony | Headphones Connect app to improve connection reliability. Regarding comfort, the clamping force is a design element for optimal acoustic sealing and Noise Cancelling performance, but we are sorry to hear it feels tight. Your decision to disable the touch controls is a valid way to customize your experience. If the disconnection issues persist after changing the setting, please ensure your headset firmware is up to date, or contact Sony Product Support at 1-800-222-7669 for dedicated troubleshooting.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Sony-WH1000XM4
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At the time when I purchased these I was beginning to get tired of earbuds and wanted to try something different. When I bought these it was like a whole new world of music was unearthed to me. Definitely a worthy purchase as it completely changes the way music sounds. The audio quality and noise suppression plus the comfortable fit makes these a top choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidT, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Pricey but good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones overall. I got mine on sale for about 270ish and while it was still a little pricey, these are great headphones. Setup was relatively easy and the app offers many features, including a great eq (the headphones are too bassy out of the box), and different levels of ambient sound. The noise cancelation is amazing, and works well for bus rumbles and airplane noises. The battery life is also extremely good, and they dont need to be charged very often. They look very premium as well and dont look or feel cheap. My only gripe really is that the microphone isnt very good for calls. Besides that, I would highly recommend these headphones if you are willing to spend the money or wait for these headphones to go on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the dedicated app (Sony Headphones Connect) noise canceling function, battery life, and design of the headphones.
We also appreciate your review about the call quality of the headphones. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Keep the headset away from a microwave oven, wireless LAN device, etc.
-Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset and the Bluetooth device.
-Keep the headset away from a TV.
-Re-establish the connection between the source device and the headset.
-When using a video calling application on a computer, switch the Bluetooth connection to HFP or HSP with the computer. During a video call, sound quality may become low due to the conditions of the communication line.
-You can also check the settings of the app that you are using for mic sensitivity if available.
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Price
Perfect pair of headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ll keep this short. These are the best headphones I have used for music I feel like they may be a little over priced as almost 400 dollars for any pair of headphones feels like it’s too much lol but luckily I have gotten these on sale! Pick these up as soon as possible! My one gripe and I’m definitely in the minority is that every time I turn on the headphones it goes into noise cancellation mode automatically I wish I could turn that off. I’m not the biggest fan of noise cancellation as it messes with my hearing a bit and makes my ears feel funny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronG18, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Great sound and comfortable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, long lasting battery, great mood reduction and comfortable during a long flight. Came with an adapter and cord to plug into United Airlines.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joelinthebay, amazing! We're glad you like the sound quality, battery and comfort of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Amazing headphone!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I listen to different genre and the default sounds sounded great. Once I made minor adjustment to the Eq, the headphone really comes alive. I have custom settings for certain genre that can easily be swipe through within the app. In the beginning, head headphone had a strong clamp to my ears but after a few hours of use, it seem to have broken in. I had these on for hours While working and they felt comfortable, but my ears did get hot because the suction really cover my ears. The anc is out of this world. I don’t turn on the volume to high, maybe 20-25%. My wife was talking to me but couldn’t hear anything coming out of her mouth. :) I turn of the speak to chat feature when I am outside jogging. It seems to pick up some noises and activate the feature. This thing stays on pretty good while jogging. I would recommend turning up the ambient noise so you can hear incoming vehicles. Overall, I am really satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kels, we appreciate your 5-star review of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Outstanding Headphones!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried and tested many different Headphone manufacturers from very expensive to average price and these by far exceed all of them in both sound quality and comfort. I purchased this pair as a backup to my initial pair that I purchased years ago.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Vinman,
Thanks for the review and the 5-stars rating! It is amazing to hear how loyal you are to Sony products. We greatly appreciate it! With the amazing sound quality and the modern and comfortable design, this Headphones really are a game changer!
Thanks for choosing Sony, have a nice day! -DiegoV
- Pros mentioned:Comfort, Sound quality
Nice headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and very comfortable. My only issue is that when you press the power button when the headphones are on it is supposed to tell you how much battery life is left but it always says battery is fully charged even when that is not the case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello George, thank you for sharing your thoughts on the exceptional sound quality and comfortable design of the WH1000XM headphones. We apologize for the battery life issue you’re experiencing. To help resolve this, please check the Sony Sound Connect App to see if the remaining battery percentage aligns with the voice guidance you hear when pressing the power button. If there's a discrepancy, we recommend updating your headphones to the latest software version, as well as ensuring you have the most recent version of the app. If the problem persists, please feel free to reach out to us at sociasupport@am.sony.com. When contacting us, kindly include your name, Best Buy username, headphones model number, a description of the issue, and your phone number. Thank you for choosing Sony! Sincerely, -Jenn
- Pros mentioned:Sound quality
Top of the line with Excellent Noise Cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a Bose user for years because of their excellent noise cancelling but decided to try something else, and I'm so glad that I did. As far as I'm concerned, the Sony WH-1000XM4 headphones are the best noise cancelling headphones that I've owned. The case is small and the headphones fit nicely. The case has a nice spot for the USB cable and the odd airplane adapter. The ease of Bluetooth connecting to both my iPhone and HP Windows 10 laptop was without issues and the automatic switching between the two devices is flawless. Adaptive Sound Control monitors your physical location and changes as you move to different areas. I could go on and on but because of the many options in the app, I'm still learning what these headphones can do. All I can say is that if you tried the latest headphone from Bose, you will not be disappointed with the Sony's
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, thank you so much for the 5 Star rating and feedback! We are extremely pleased to hear you are happy and satisfied with the superb quality, industry-leading noise canceling function, features- especially the adaptive sound control, easy pairing function as well as the multipoint connection function, bundled carrying case, and overall performance of our WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo