Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Sony quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rated one of the best for a reason. Great sound, and ANC. The Sony Headphone App offers plenty of customization. Lightweight and comfortable. The only issue I had was syncing Bluetooth to my Samsung TV. Lip sync was way off. Maybe it's my TV. Little pricey, but I bought it on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudioPhool, Thank you so much for the 4-star rating! While we are glad to hear that you are happy with the noise cancelling and sound quality of the headphones, we are sorry to hear that you are having audio sync issues with the TV and the WH-1000XM4. The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Excellent quality, ideal for travellers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, these have amazing sound quality! I tested them side by side with the XM5s and honestly I prefer these, for sound quality. The noise cancellation is good, maybe not as good as the XM5s but still much better than my in-ear buds-live. I used them for about 5-6 hours at airports and on planes and they handled airport and plane noises well, with a brief loss of cancellation during plane landings, so no big deal. The battery stayed almost fully charged too, so these guys are no joke, unbeatable for frequent flyers!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClayT, thank you for choosing and purchasing our industry-leading noise canceling headphones. We're glad you like the sound quality of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great but still has a remaining flaw to fix
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really nice and comfortable to wear and the audio quality is great. Noise cancellation is amazing however there's a flaw that seems to still be present from the last version of these XM3. They will be going back to the store and back to Sony. There's an issue where suddenly you start to hear wind noise in one or the other ear. I've seen people say it's moisture related (Just wearing them in the house doing desk work, no working out) and I've heard others say it's not. If you search for this issue online you'll find many others that have had this exact same issue. Either way I started getting this issue only a week into owning them and for the cost of these, I ended up returning to the store and will wait for something better to come along or if Sony is able to fix what is clearly a historical issue with the noise cancellation circuits. I REALLY wanted these to work. For comfort, sound quality, ease of use these all beat Sony's major competitor out there for noise cancellation headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MGCHI, Thank you for the feedback on your experience with your WH1000XM4. While we're glad to hear you're enjoying the comfortable fit, audio quality, and the amazing noise canceling feature, we regret to know that you're having a wind noise issue with the unit and it had to be returned.
We want to make sure that you’ve been taken care of by your authorized seller. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XM4 :
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
- Pros mentioned:Battery life, Sound quality
Excellent. Pair them with your TV for Movies!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first time I spend hundreds of dollars on headphones. Honestly I thought this was too much money for headphones but after 4 months now I think they are actually a steal for the quality of the sound, noise cancellation, battery, and all gestures the functions from the app. This headphones excel on every aspect. Both Spotify and Tidal sound great and I can hear notes and details on songs that I have never heard before. With that said, something great that I didn't expect is the movie sound quality. I paired these with my Sony Bravia TV and after that never used my home theater speakers again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi antores,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Impression
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life really good and noise cancellation perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, TallatL!
We are thrilled to hear that you are impressed with the WH-1000XM4 headphones!
It's wonderful that you find the battery life really good and the noise cancellation perfect. We designed these headphones to provide long-lasting tranquility and superior silence for your daily listening.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Loved the headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony XM4 headphones are amazing! They're lightweight and compact, making them perfect for travel. The noise cancellation is fantastic, and I love how easy it is to control the volume and answer calls with just a simple touch on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tejaswi, Awesome! We're glad you like the lightweight and compact design, portability, fantastic noise canceling, and ease of use of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Best looking headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a college student, I have used these headphones almost every day walking from class to class as well as studying. They have the best sound and bass you'll find in any other headphone and they also work extremely well when working out. My favorite thing about them is that they are stylish. A lot of other headphones stick out and look too big on your head but these are slim and work amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PeytonV,
That's awesome! This brings us joy knowing that you are pleased with the audio and bass quality of our Sony WH1000XM4. We're also happy to hear that you like the design of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Improvement over XM3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I acquired this unit as an upgrade to my XM3. I find it more comfortable on my oval head than the XM3. I welcome the chat feature, multipoint Bluetooth and auto pause that activates when removing the headset. None of these are essential, but really convenient. Collectively they make the upgrade very worthwhile for me. The sound quality seems a little better but I need to study that more. Ear cups better because a little larger and perhaps lighter. Passing the XM3 down to my son, who will think he has struck gold.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Great! We're happy to hear that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your feedback about the comfort and mic quality is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
A Symphony of Sound and Comfort
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones have consistently set a benchmark for audio excellence, and my experience with their latest offering only solidifies their reputation as leaders in the audio industry. The design of Sony headphones exudes a perfect blend of style and functionality. The build quality is impeccable, with a durable construction that feels premium yet lightweight. The attention to detail in both design and materials ensures that these headphones not only look sophisticated but also withstand the rigors of daily use. The active noise cancellation feature on Sony headphones is nothing short of exceptional. It effectively blocks out ambient noise, creating a cocoon of silence that allows you to fully immerse yourself in your chosen audio experience. This feature is a game-changer for frequent travelers or anyone seeking respite from a noisy environment. Sony headphones stand as a testament to the brand's unwavering commitment to delivering an unparalleled audio experience. With a winning combination of top-notch design, comfort, and cutting-edge technology, these headphones are a symphony for the senses. Whether you're a discerning audiophile or a casual listener, Sony headphones offer a premium audio journey that is sure to delight even the most demanding users.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Percy,
Awesome! Thank you for your on-point product review and for the 5 star rating. We are truly happy that you are pleased with our headphones, especially when it comes to audio quality, design, noise canceling capability and other features. This kind of customer feedbacks help us to do more or improve our products. We always strive to deliver the best quality with our headphones. Thank you for trusting and choosing Sony! Stay safe! - Marco
- Pros mentioned:Battery life, Sound quality
The ɓest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the nose cancelation and the battery life on them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDiaz!
Thank you so much for sharing your feedback with us. We are immensely pleased to hear you appreciate the noise cancellation and battery life of the WH-1000XM4.
These headphones are designed with advanced features like industry-leading noise cancellation technology and up to 30 hours of battery life to keep you immersed in your music for longer.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality, Weight
WORTH THE PRICE !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever made. I never realized how much of a stress-reducer NC headphones could be. Clamping is just enough pressure to keep them from falling off. Sturdy, but lightweight enough I have forgotten I have them on. I’d sleep in them if I was not a side sleeper. Only downside is the crazy short charging cable. However, if your cellphone uses the same type of charging cable, you’re fine. A bit pricey, but I regret NOTHING. Skip Bose and grab these. (Sorry, Bose. I still love you, but your headphones hurt my head and “crunch” too much when they flex.) I purchased the Midnight Blue pair. Very pretty color.
I would recommend this to a friend - Pros mentioned:Sound quality
Best pair of nose cancelling headphones I’ve owned
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down love these over the ear headphones! Bought a pair for myself, two for my partner (lost one pair on a flight), and gifted for a friend on Christmas. Noise cancelling is amazing, carrying case is handy and have even used it for gaming when I forgot my gaming headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maddie,
It brings us great satisfaction to hear that the WH1000XM4 has become such a favorite for you and your loved ones! We are delighted that you are enjoying the industry-leading Noise Canceling for a focused listening experience, as well as the versatile connectivity that allows you to transition seamlessly from travel to gaming.
Thank you for making Sony part of your listening experience!
Best regards,
Dominick
- Pros mentioned:Sound quality
Jake
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great earphone. My second. Great crisp sound. External noise suppression is amazing . Overall sturdy construction. Volume control works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JacobM,
Wow! Thanks for trusting us when it comes to headphones. We're glad that you are pleased with the sound quality, noise canceling capability and overall performance of our WH1000XM4. It's nice to know that you can concentrate on your work using our XM4. Enjoy! Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Tune Out the World!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as I needed something for working at home during the COVID economy and they cancel out the noise from my kids and other distractions very well! They are comfortable enough that I can wear them all day and no issues with my head or ears. Some great features to where I can pause and play video by tapping the right earphone and allow me to hear my wife or kids speak if I leave my hand the right ear phone. The only thing I don't like is that it is somewhat a task to connect via bluetooth. I would think that it should be easier to connect and reconnect with different devices. All around are a great pair of NC headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smgarcia, we're glad that the headphones fit great for your lifestyle. For easier switching between devices, make sure to turn on the [Connect to 2 devices simultaneously] function on the Sony Headphones Connect app. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
Hope this helps,
~Ralph
- Pros mentioned:Battery life, Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the noise cancelling feature works well, the battery life is good on them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, IsaacB!
We are so pleased to hear that you are enjoying your WH-1000XM4 headphones!
It's fantastic to know that the industry-leading Noise Cancelling feature is working well for you, providing the quiet space you need. We're also glad the good battery life is keeping your music going!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones owned
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, doesn’t hurt head/ears, sound quality is amazing, battery life amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian,
We appreciate the 5-star rating and we're happy to hear that you like the sound quality, comfortable design and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Best headphones ever - I own 2!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these!!!!! Comfortable, so easy to connect, easy to store, durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmaA,
Thank you for sharing your positive experience! We are delighted that you find the WH-1000XM4 headphones comfortable, easy to use, and durable.
Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Comfort
My XM400.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Behaves just as I want it to be. When I talk the music stops and then it starts again! Amazing! The comfort is so amazing - doesn’t hurt my ear even though I have been using it for over 3 hours. I am very impressed by the look - simple and elegant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AyushP, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Get them now!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! Use them specifically on long flights and it cuts down the aircraft noise a good deal. They’re comfy and look great! Also amazing sound and you’re able to modify your sound settings. They do get hot tho!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Aries4790, Awesome! We are delighted to learn that you are pleased with the comfortable fit and stylish design of your WH-1000XM4 headphones. It's wonderful to hear that they provided exceptional sound quality and customizable settings, making your long flights enjoyable. Thank you for your recommendation and for choosing Sony! - Romeo
- Pros mentioned:Sound qualityCons mentioned:Touch controls
great, love it:))
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great! i use it daily at school, at the gym, just walking around... quality sounds amazing and its clear. im not a sound expert so its great for a regular listener. it is a bit to the heavier side so i can feel it on my head at all times, and it gets SWEATY at the gym. its not super bothersome for me tho,,, it keeps my ears warm in the cold but it does get hot when its already warm outside. the touch thing on the side of the headphones tho, a little confusing and doesn't always cooperate. anyways still loved this purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi eileen,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality of the headphones. For optimum fit and comfort, make sure to wear the headphones properly and adjust the headband depending on your needs.
For touch control issues, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
Hope this improves your experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph