Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great sound, comfortable, ambient sound miss
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound clear, crisp and decently balanced. I have an average sized headand they fit comfortably while still holding secure. Transparently mode not all that great especially compared to the airpods pro 2. Great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoshuaP,
Thank you for choosing Sony!
We're delighted to hear that you find the sound clear, crisp, and decently balanced, and that they fit comfortably and securely on your head. It's also truly wonderful to know you're experiencing great noise canceling with them. Thank you for sharing your feedback on the WH-1000XM4 Transparency Mode. We greatly appreciate your insights, as they play a crucial role in our ongoing efforts to enhance our products.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
10/10 recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I’ve made in a while! They really do last for a long time and I never want to take them off !!! Amazing quality for listening to music. :-)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy,
Thank you so much for your wonderful review! We are pleased to hear how much you're enjoying the WH-1000XM4 headphones. It's great to know that they provide you with such long-lasting comfort and exceptional sound quality for your music. We appreciate your feedback and are glad that you've found them to be a worthwhile investment.
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Comfort, Sound quality, Weight
noise canseling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noice canseling i've ever tryed, also its very light weight and comfortable to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iago, We're happy to hear that you like your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Great soundstage, but lacks in sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been eyeing these headphones for over a year and finally cracked after my Bowers&Wilkins PX headphones' left ear piece broke off after a couple years of use (ironically, the same thing happened to my B&W P7s...). Anyways, enough about that, let's get into the actual product at hand. Sound quality: the sole reason why I'm giving these headphones 3 stars (I'm usually a 5 star reviewer). The good: Upon first listen, I was quite impressed with the sound stage of these headphones. It is much more immersive than any other headphones I've tried. The low frequencies were the most impressive: there are tones and depths that I haven't found with any other headphones. The bad: although it has a large sound stage, it really lacks in the middle frequencies. Many songs feel almost muted and muddled. I'm often left wanting more from these headphones, as it the sound often feels like it is missing something. The high frequencies are somewhat crisp, yet much less crisp than B&W (granted they are known for being bright and crisp). And as much of a bass head as I am, the bass is perhaps a bit too aggressive. I can see myself getting exhausted during a multi-hour listening session. While these headphones excel on illuminating low frequencies, the mids and the highs are just quite flat. Reading all of the other reviews, I was expecting the sound of these headphones to knock my socks off, but in reality, I am left wanting something more... Noise-cancelling: I'm quite impressed by the noise-cancelling. It blocks out almost all ambient noise, much more than other headphones I've tried. It also does not violate the authenticity of the music nearly as much as other headphones do. Comfort: quite light-weight and comfortable. I could easily wear these for 5+ hours and not be bothered. My one complaint is the size of the ear cups: they are a bit large and do not create as good of a suction as other headphones do. They are also not replaceable, something I admired about B&W's sheepskin ear cups. Accessibility: it took me a bit to figure out how to adjust the volume and turn pairing mode on but for the most part, it is pretty self explanatory. I would prefer actual buttons rather than the tap/slide feature for play/pause and adjusting the volume. I can see this feature deteriorating over time, and I often have to attempt numerous times to actually pause the music. All in all, these headphones have left me feeling empty. While the sound quality is definitely better than most in its class, it has room to be so much better. If I could afford it, I would likely keep these for commuting and travel and pick up a nicer pair of non-noise-cancelling headphones for at home listening. However, I can only afford one pair of headphones. As such, I wouldn't be surprised if I end up returning these and picking up the Bowers&Wilkins PX7's instead. While I don't expect the PX7 to have as immersive of a sound stage, I expect them to be much more honest about the sound. These Sonys just really lack in exposing and appreciating the mids, especially without having impressive high frequencies to make up for this. They are a solid pair of noise-cancelling headphones for your average listener, although I expect audiophiles to be a bit disappointed by them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yerbderb, Thank you so much for your honest review. If you still have the unit with you, we'd love to troubleshoot this and make this a better experience for you. For the sound quality, we recommend having them updated with the latest firmware version using the Sony Headphones Connect app to fine-tune your music. In this application, there is also an equalizer that can be used to tailor the sound to your liking.
Should you need further assistance with your WH-1000XM4, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Bass, Battery life, Sound quality
Verified Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good touch functions, comfortable, durable, and good battery life. The sound quality is good too. But most importantly, yes you can jack up the bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Verified,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony - WH1000XM4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC is the best I ever heard, I tested it with a loud bathroom exhaust fan and it is able to almost completely remove the noise. You cannot ever hear the toiled flushing! Really, really impressive. Comfort is also exceptional, you can wear it for many hours without even remembering you have it. The sound quality is good for commuters, frequent travelers, and for outdoor listening, which is the main target of this product. However, if you are looking for Hi-Fi, this is not the right product and you should look for brands specialized on high fidelity. Like other reviewers noticed, the bass are not well controlled and the midranges, in particular voices, are muffled. You can correct this in some extent by using the built in app, but overall you will still miss some excitement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leonardo,
Thanks for sharing your review and experience with the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
I only use them indoors
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is small and I prefer that. The design looks nice and it feels comfortable. The sound is amazing on it and the battery life is good. The mic doesn’t have the background noise canceling but the headphones itself does and it works great. The touch functions are nice and sits around my neck just fine no complaints. I use mine for indoors and I don’t usually not ever active when using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrex,
We appreciate the positive feedback regarding the comfortable design, sound quality, and battery performance of the headphones. We're glad that you liked it! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Fantastic purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing, are comfortable to wear, the batteries last forever, and connect to multiple devices easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pnknhead,
Perfect! We're glad that you like the sound quality, comfort, battery life, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Perfect headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC headphones hands down! I reviewed and researched numerous websites, reviews. And actual in-store listening as my daughter is a researcher and needed headphones that would allow her quiet and serenity in the lab, writing reports, analyzing data, or studying in her favorite coffee shop and she gave 6 out of 5 stars! Also, crystal clear call clarity and awesome music performance from Taylor Swift to hip-hop. She loves them and is seriously considering the WF1000MX6 earbuds for her workouts and running. Highly recommended!
I would recommend this to a friend- Pros mentioned:Battery life
the best headphones i’ve ever owned.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.in the year that i’ve owned them, i’ve only had to charge them 5-7 times fully, and the battery life lasts soooo long. my little brother who does boxing also says they’re good at staying put while moving around (he does boxing, which requires a lot of movement), really impressive! looking to buy him his own soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello vonnie,
That's great! We're truly happy that you are impressed with the battery life of our XM4. Thank you for sharing your awesome feedback and for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Quality over loudness
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4.5 stars. The crispy, smooth sounds controlled by the connection eq make these headphones great. Noise canceling could be a bit stronger, giving more volume. They lasted three days on full charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shakescobar!
Thanks for the feedback! We are thrilled to hear you're enjoying the crispy, smooth sounds and connection EQ of your WH-1000XM4 headphones. We designed these features to give you precise control over your listening experience.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and quality great look and really stylish is just great headphones love them
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
The best in its class
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am glad I purchased this. I was also considering Bose, but these Sony headphones won me over. The battery life is the best out of all the other headphones in its class. I can go 2 days before I need to charge the headphones. For example, I used this headphones for a full day (8 am to 12 midnight) and I still had 70% of battery life left. Also, my next door neighbor was mowing the lawn one day and all I heard was a slight hum of the mower with the noise cancellation on and no music playing & with music playing I did not hear the mower at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicole, thank you so much for the 5 Star review! We are really thrilled to hear you are happy and satisfied with the fantastic noise canceling function and long-lasting battery life of our WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. The sound is fantastic and customizable with a basic EQ. You have the ability to connect 2 Bluetooth devices simultaneously, and the ability to use a wired 1/8” headphone connection for non Bluetooth devices. And the battery life is really forgiving, I don’t feel like I constantly have to worry about whether they are charged because of their battery capacity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Great! We're glad that you like the sound quality, multipoint function, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great Headphones, best for price.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My third purchase of these headphones. Very reliable, good battery life, and great noise cancellation. Very great sound, and a lot of options. Connecting to two devices is especially useful when you are connected to your computer and phone. Compared to other options on the market, this is very well priced. Check for Labor Day and Black Friday deals on this pair for an even better deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi makhlouf,
Thank you so much for an amazing review! We're delighted to hear how much you like the incredible sound quality, long battery life, noise canceling functions, features and overall performance of the WH1000XM4! Your satisfaction means a lot to us. The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for the recommendation and for choosing Sony!
- Pros mentioned:Battery life, Sound quality
Great over ear headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, great noise cancelling and sounds. Battery lasts forever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaylaT,
Thank you for choosing Sony!
It brings us great joy to hear that you love your WH1000XM4 headphones. We're glad the noise cancelling, sound quality, and battery life are all exceeding your needs. Thank you for your feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Amazing headphones for remote working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only noise cancelling headset I have that does not hurt my ear when wearing for a long time. All my other headset started to hurt my ear due to my glasses. The sound quality is as good as it gets, and mostly due to the limits on the bluetooth bandwidth. I haven't got a chance to try the lossless streaming, but I doubt the current streaming protocol would suggest the bit rate for a true lossless CD.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chennix, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Battery life, Comfort, Sound quality
Noise cancelling does work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling does work! Battery is great, but I don`t think it lasts for 30h with noise cancelling. It is also very confortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi will, we're glad you like the noise canceling, battery life, and the comfort of our inudstry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your feedback and offering a fantastic rating on the product! ~Earl
- Pros mentioned:Battery life, Sound quality, Weight
Love em but nothings perfect
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Nice and light and comfortable. Noise cancelation can drowm out the lawn mower pretty well but isnt impenetrable. Battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronB, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, Ive had them for quite some time now and they still feel fresh out the box. The bass is amazing, it almost shakes your head, and the quality of the sound is just unimaginable. Something you need to tryout for yourself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IkerD,
It is wonderful to hear that your WH-1000XM4 headphones still feel brand new after all this time! We are thrilled that the powerful bass and immersive sound quality continue to provide you with such an amazing listening experience. Thanks for choosing Sony.
Best regards,
Eliab